Form FSR 270 FSR 270 DOD Defense.gov questionnaire

Customer Satisfaction Measure of Government Websites

FSR 270 DOD Defense.gov.xls

FSR 270 DOD Defense.gov, FSR 271 Treas IRS, FSR 272 DHS USCIS, FSR 273 FTC OnGuard Online

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Model Instance Name: red & strike-through: DELETE





DoD Defense.gov underlined & italicized: RE-ORDER





MID: pink: ADDITION





Date: 8/12/2009 blue + -->: REWORDING








violet (bold): SKIP-LOGIC





DoD Defense.gov CUSTOM QUESTION LIST
QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label


How frequently do you visit this site? First time
Dropdown (Select-one) S Y


Daily






Weekly






Monthly






Every 2 months or less often







What best describes your role when visiting this site? Military Member A Checkbox One Up Vertical S Y


Retired Military/Military Veteran






Military Family Member






DoD Civilian






DoD contractor






Congress






News/Media






Student B





General Public






Non U.S. Government Affiliated Civilian






International Audience






Other, please specify: C





A If military member, please clarify military service. Army
Radio Button One Up Vertical S Y



Air Force







Navy







Marines







Other, please specify: D





D Other service.

Open-ended
N


B If student, please clarify level. High school
Radio Button One Up Vertical S Y



Undergrad







Graduate






C Other role.

Open-ended
N



Which area of the site are you primarily visiting today? We Want to Hear from You
Checkbox One Up Vertical S Y


Social Networking/Multimedia & Photos






Leaders






DoD Sites/News






FAQ/Contact US






Other, please specify: A





A Other area.

Open-ended
N



What is your primary reason for visiting this site today? To participate interactively
Checkbox One Up Vertical S Y


To get information






To read news






To watch videos/browse photos






Other, please specify: A





A Other reason.

Open-ended
N



What method are you using to find the information on this site? Site's search feature A Dropdown (Select-one) S Y


Links in the page






Top navigation bar






Left navigation bar






Bottom navigation bar






Just navigating thru the web pages






Other






A If you used the search feature of the site today to find your information, what type of difficulty, if any, did you encounter with the search functionality? I did not encounter any difficulties
Radio Button One Up Vertical S Y


Search results were helpful






Search results were not helpful






Returned too many results






Returned not enough results






Returned no results






Returned results that were too similar/redundant






Results were not relevant to my search terms or needs






Search speed was too slow






Other, please specify: A





A Other, search difficulty encountered.

Open-ended
N



Did you find what you were looking for? Yes
Checkbox One Up Vertical S Y


Partially






No, please specify: A





A Information not found

Open-ended
N



Do you use an RSS news reader? Yes
Radio Button One Up Vertical S Y


No






Not sure







Do you use social networking sites such as MySpace, Facebook, LinkedIn, etc.? Yes
Radio Button One Up Vertical S Y


No






Not sure







How would you rate your familiarity with the following?
FaceBook
View and contribute often
Drop down, select one S Y Multiple Lists Group

View often and contribute occasionally

View often but don’t contribute

View and contribute occasionally

View occasionally but don’t contribute

No familiarity


Twitter View and contribute often
Drop down, select one S Y Multiple Lists Group

View often and contribute occasionally

View often but don’t contribute

View and contribute occasionally

View occasionally but don’t contribute

No familiarity


Flickr View and contribute often
Drop down, select one S Y Multiple Lists Group

View often and contribute occasionally

View often but don’t contribute

View and contribute occasionally

View occasionally but don’t contribute

No familiarity


MySpace View and contribute often
Drop down, select one S Y Multiple Lists Group

View often and contribute occasionally

View often but don’t contribute

View and contribute occasionally

View occasionally but don’t contribute

No familiarity


YouTube View and contribute often
Drop down, select one S Y Multiple Lists Group

View often and contribute occasionally

View often but don’t contribute

View and contribute occasionally

View occasionally but don’t contribute

No familiarity


Del.icio.us View and contribute often
Drop down, select one S Y Multiple Lists Group

View often and contribute occasionally

View often but don’t contribute

View and contribute occasionally

View occasionally but don’t contribute

No familiarity


How would you most like to interact with the DoD? (Please select all that apply) Bookmark or tag pages
Checkbox, one-up vertical M Y

In social networks



In virtual worlds



By adding comments, ratings, or reviews



Reading blogs



Contributing to wikis



Receiving newsletters/email updates



Subscribing to RSS feeds



Listening to Podcasts or audio



Watching Vodcasts or video



Adding a widget or gadget to my personalized page



Following a microblog



None



Other (please specify)





Other interaction

Text area, no char limit
N



What other features or information would you like to see on this site?

Text area, no char limit
N



If you could make one improvement to this site, what would it be?

Open-ended
N



Where are you located? Stateside military base
Dropdown (Select-one) Single N


Overseas military base






Deployed location






Alabama






Alaska






Arizona






Arkansas






California






Colorado






Connecticut






Delaware






Florida






Georgia






Hawaii






Idaho






Illinois






Indiana






Iowa






Kansas






Kentucky






Louisiana






Maine






Maryland






Massachusetts






Michigan






Minnesota






Mississippi






Missouri






Montana






Nebraska






Nevada






New Hampshire






New Jersey






New Mexico






New York






North Carolina






North Dakota






Ohio






Oklahoma






Oregon






Pennsylvania






Rhode Island






South Carolina






South Dakota






Tennessee






Texas






Utah






Vermont






Virginia






Washington






Washington D.C.






West Virginia






Wisconsin






Wyoming






Outside of U.S.







Please select the category that includes your age. 17 and under
Dropdown (Select-one) Single N


18 - 24






25 - 34






35 - 44






45 - 54






55 - 64






65 and over






I prefer not to respond







Please rate your impression of how well this department encourages citizen participation in government. 1=Poor
Radio button, scale, has don't know Single Y

2




3




4




5




6




7




8




9




10=Excellent




Don't know






Please rate how well this website provides opportunities for you to participate in policymaking. 1=Poor
Radio button, scale, has don't know Single Y

2




3




4




5




6




7




8




9




10=Excellent




Don't know






Please rate how well this website solicits public input on important issues this department addresses. 1=Poor
Radio button, scale, has don't know Single Y

2




3




4




5




6




7




8




9




10=Excellent




Don't know






Based on information you have seen on this website, please rate how well this department collaborates with other parts of the government. 1=Poor
Radio button, scale, has don't know Single Y

2




3




4




5




6




7




8




9




10=Excellent




Don't know






Please rate how well this website provides tools that facilitate interactive discussions with the public. 1=Poor
Radio button, scale, has don't know Single Y

2




3




4




5




6




7




8




9




10=Excellent




Don't know




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AuthorProfessional Services
Last Modified Bybjinnohara
File Modified2009-08-25
File Created2001-08-03

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