Form FSR 261 FSR 261 DHS FEMA Disaster Assistance questionnaire

Customer Satisfaction Measure of Government Websites

FSR 261 DHS FEMA Disaster Assistance Questionnaire.xls

FSR 261 DHS FEMA Disaster Assistance, FSR 262 Regulations.gov

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Model Instance Name:

red & strike-through: DELETE





#REF!

underlined & italicized: RE-ORDER





MID: Existing Measure - Please fill in; New Measure - DOT will fill in

pink: ADDITION





Date: 6/25/2009 blue + -->: REWORDING















#REF!
QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions 25 character limit. Leave blank if you want DOT to fill this part out. CQ Label


What best describes your role when coming to this site? Individual
Radio button, one-up vertical Single Y OPS Group Role



Business Owner








Emergency Personnel








Student/Educator








Other (please specify) A





A Other Role

Text field, <100 char
N OPS Group Other Role


What were you primarily looking for on DisasterAssistance.gov today? To apply for assistance
Radio button, one-up vertical Single Y OPS Group Looking for


Check the status of your application







Find information about disaster assistance resources








Other (please specify) D





D Please specify what you were looking for.

Text field, <100 char
N OPS Group Other looking for


What type of assistance information were you looking for today? (Check all that apply) Employment
Checkbox, one-up vertical Multi Y OPS Group Type of Assistance


Home Repairs







Personal Property Damages







Disaster Unemployment







Crisis Counseling







Food







Housing








Legal








Medical








None








Other (please specify) F





F Other Assistance Information

Text field, <100 char
N OPS Group Other Assistance


Did you take the Pre-Screening Questionnaire? Yes X Radio button, one-up vertical Single Y Skip Logic Group Use PreScreen



No Y







Don't Know






X Did the questionnaire help you find what you needed? Yes
Radio button, one-up vertical Single Y Skip Logic Group Did PreScreen Help



No






Y Why did you not use the Pre-Screen Questionnaire? I did not see the questionnaire link
Radio button, one-up vertical Single Y Skip Logic Group No PreScreen



I already knew what forms of assistance I needed








I did not need to find any disaster forms of assistance








I started to take it but did not understand the questions








I started to take it but did not understand the selection options








I didn't have time








Other (please specify) M





M Other reason you did not use the Pre-Screen Questionnaire.

Text field, <100 char
N Skip Logic Group Other No PreScreen
File Typeapplication/vnd.ms-excel
AuthorJeremy Ellermeier
Last Modified Bybjinnohara
File Modified2009-06-25
File Created2009-03-15

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