FSR 255 State BCA Travel.State.gov questionnaire

Customer Satisfaction Measure of Government Websites

FSR 255 State BCA Travel.State.gov.xls

FSR 253, FSR 254, FSR 255, FSR 256, FSR 257, FSR 258, FSR 259

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Model Instance Name: red & strike-through: DELETE



Dept of State - Travel.State underlined & italicized: RE-ORDER



MID: pink: ADDITION



Date: 5/4/09 blue + -->: REWORDING






violet (bold): SKIP-LOGIC



Dept of State - Travel.State CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single
or
Multi
Required
Y/N


How frequently do you visit this site? First time
Dropdown (Select-one) Single Y

More than once a day




Daily




About once a week




About once a month




Every 6 months or less





Which citizenship status describes you? U.S. citizen
Dropdown (Select-one) Single Y

Non-U.S. citizen




Dual citizen of the U.S. and another country




Not sure




Prefer not to answer





Which of the following describe your role when visiting this site (check all that apply)? Tourist
Checkbox One Up Vertical Multi Y


Business person





Student





Parent





Employer





Immigrant to the U.S. or Legal Permanent Resident





Part of a mixed-nationality family





Work in Education





Work in Travel industry





Work in Law enforcement





Government official or employee





Legal/judicial professional





Journalist/media





Retiree





Other, please specify: A



A Other role:

Open-ended
N


Where do you live primarily now? In the U.S.
Dropdown (Select-one) Single Y


Outside of the U.S.





Prefer not to answer





Which area of the site are you primarily visiting today? International Travel
Radio Button One Up Vertical Single Y

Passports




Visas




Children & Family




Law & Policy




Contact Us




Other, please specify: A



A Other area:

Open-ended
N


What is your primary reason for visiting this site today? Apply for or renew U.S. passport
Radio Button One Up Vertical Single Y

Learn about/apply for U.S. passport card




Check passport application status




Get travel warnings/information




Register travel plans with a U.S. Embassy




Get services for Americans abroad




Help an American abroad in an emergency




Find out if a visa is needed to enter the U.S.




Find out how to apply for a visa to visit the U.S.




Apply for a visa to visit the U.S.




Find out how to apply for U.S. immigration visa




Apply for a visa to immigrate to the U.S.




Help family member(s) immigrate to the U.S.




Help someone else with visa application




Find information on intercountry adoption




Learn how to prevent parental child abduction




Get help because of a parental child abduction




Locate/contact U.S. Embassy or Consulate abroad




Contact the Department of State




Obtain statistics and/or reports




Just browsing




Other, please specify: A



A Other reason:

Open-ended
N


What method did you use the most to find information on this site today? Top navigation bar
Radio Button One Up Vertical Single Y

Left navigation bar




Links within the pages




Most requested feature




Site's search feature




External search engine (ex: Google, Yahoo!, MSN)




Other, please specify: A



A Other method:

Open-ended
N


Did you find what you were looking for? Yes
Radio Button One Up Vertical Single Y

Partially




No, please specify: A



A Information not found:

Open-ended
N


Did you think the writing on this site was easy to understand? Very easy to understand
Dropdown (Select-one) Single Y


Somewhat easy to understand





Not easy to understand at all





What brought you to this site? Internet search engine (ex: Google, Yahoo!, MSN)
Radio Button One Up Vertical Single Y


Referred by a friend or colleague





Referred by someone in the travel industry





Referred by someone at a school or university





Link from a U.S. Embassy web site





Link from another web site





Other, please specify: A



A Other source:

Open-ended
N


If you could make one improvement to this site, what would it be?

Open-ended
N
File Typeapplication/vnd.ms-excel
AuthorProfessional Services
Last Modified Bybjinnohara
File Modified2009-05-06
File Created2001-08-03

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