Form FSR 244 FSR 244 DOD Marine Corps questionnaire
Customer Satisfaction Measure of Government Websites
FSR 244 DOD Marine Corps.xls
FSR 244 DOD Marine Corps
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
Download: xlsx | pdf
Custom Qsts (12-17-08)
Overview
Model Qsts (12-17-08)Custom Qsts (12-17-08)
Sheet 1: Model Qsts (12-17-08)
| Model Instance Name: | |||||
| DoD Marine Corps | |||||
| MID: | xx | ||||
| Date: | 12/17/2008 | ||||
| DoD Marine Corps MODEL QUESTION LIST | |||||
| Model questions utilize the ACSI methodology to determine scores and impacts | |||||
| ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | |||
| NOTE: All questions under each element are required. Element questions are partitioned among surveys. |
Satisfaction questions are required. Satisfaction questions appear on all surveys. |
Future behaviors may be modified based on your site's objectives. Future behavior questions appear on all surveys. |
|||
| REQUIRED ELEMENTS (common to all websites) | |||||
| Content (1=Poor, 10=Excellent, Don't Know) | Satisfaction (1=Poor, 10=Excellent) | Likelihood to Return (1=Not Very Likely, 10=Very Likely) | |||
| 1 | Please rate the accuracy of information on this site. | 21 | What is your overall satisfaction with this site? | 24 | How likely are you to return to this site? |
| 2 | Please rate the quality of information on this site. | 22 | How well does this site meet your expectations? | Recommend (1=Not Very Likely, 10=Very Likely) | |
| 3 | Please rate the freshness of content on this site. | 23 | How does this site compare to your idea of an ideal website? | 25 | How likely are you to recommend this site to someone else? |
| Functionality (1=Poor, 10=Excellent, Don't Know) | Primary Resource (1=Not Very Likely, 10=Very Likely) | ||||
| 4 | Please rate the usefulness of the features provided on this site. | 26 | How likely are you to use this site as your primary resource for gathering information and latest news releases about the United States Marine Corps? | ||
| 5 | Please rate the convenience of the features on this site. | ||||
| 6 | Please rate the variety of features on this site. | ||||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | |||||
| 7 | Please rate the visual appeal of the site. | ||||
| 8 | Please rate the amount of graphics and text on each page of the site. | 
|
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| 9 | Please rate the ease of reading the pages on this site. | ||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | |||||
| 10 | Please rate how well the site is organized. | ||||
| 11 | Please rate the options that are available for you to navigate on this site. | ||||
| 12 | Please rate how well the site layout helps you find what you are looking for. | ||||
| 13 | Please rate the number of clicks to get where you want on this site. | ||||
| Search (1=Poor, 10=Excellent, Don't Know) | |||||
| 14 | Please rate the relevance of search results on this site. | ||||
| 15 | Please rate the organization of search results on this site. | ||||
| 16 | Please rate how well the search results help you decide what to select. | ||||
| 17 | Please rate how well the search feature helps you to narrow the results to find what you want. | ||||
| Site Performance (1=Poor, 10=Excellent, Don't Know) | |||||
| 18 | Please rate the speed that pages load on this site. | ||||
| 19 | Please rate the consistency of speed from page-to-page on this site. | ||||
| 20 | Please rate the ability to load pages without getting errors on this site. | ||||
Sheet 2: Custom Qsts (12-17-08)
| Model Instance Name: | ||||||
| DoD Marine Corps | underlined & italicized: RE-ORDER | |||||
| MID: xx | pink: ADDITION | |||||
| Date: | 12/17/2008 | blue + -->: REWORDING | ||||
| violet (bold): SKIP-LOGIC | ||||||
| DoD Marine Corps CUSTOM QUESTION LIST | ||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Type (select from list) | Single or Multi |
Required Y/N |
| How frequently do you visit this site? | First time | Dropdown (Select-one) | Single | Y | ||
| Daily | ||||||
| Weekly | ||||||
| Monthly | ||||||
| Every 2 months or less often | ||||||
| What best describes your role when visiting this site? | Military Member | Checkbox One Up Vertical | Single | Y | ||
| Retired Military/Military Veteran | ||||||
| DoD contractor | ||||||
| DoD Civilian | ||||||
| Military Family Member | ||||||
| General Public | ||||||
| Congress | ||||||
| News/Media | ||||||
| Non U.S. Government Affiliated Civilian | ||||||
| International Audience | ||||||
| Other, please specify: | ||||||
| Which area of the site are you primarily visiting today? | News | Checkbox One Up Vertical | Single | Y | ||
| Units | ||||||
| Recruiting | ||||||
| Training and Education | ||||||
| Careers | ||||||
| Marine Services | ||||||
| In the community | ||||||
| Press releases | ||||||
| Marines TV | ||||||
| Marines Magazine | ||||||
| Photo gallery | ||||||
| Messages | ||||||
| Contact Us | ||||||
| Publications | ||||||
| Podcasts and RSS feeds | ||||||
| Other, please specify: | ||||||
| What is your primary reason for visiting this site today? | Join the Corps | Checkbox One Up Vertical | Single | Y | ||
| Read the news articles | ||||||
| Read the latest press releases | ||||||
| Read MARADMINS or ALMARS | ||||||
| Look at photos | ||||||
| View top story clips or videos | ||||||
| Learn about training and education information | ||||||
| Find Marine Corps Orders, publications | ||||||
| Read Marines magazine | ||||||
| Find community events or outreach programs | ||||||
| Search for jobs/careers | ||||||
| Get RSS news feeds | ||||||
| Just browsing | ||||||
| Other, please specify: | ||||||
| What method are you using to find the information on this site? | Site's search feature | Dropdown (Select-one) | Single | Y | ||
| Advanced search | ||||||
| Links in the page | ||||||
| Top navigation bar | ||||||
| Left navigation bar | ||||||
| Bottom navigation bar | ||||||
| Just navigating thru the web pages | ||||||
| Other | ||||||
| Did you find what you were looking for? | Yes | Checkbox One Up Vertical | Single | Y | ||
| Partially | ||||||
| Still looking | ||||||
| No, please specify: | ||||||
| Do you use an RSS news reader? | Yes | Radio Button One Up Vertical | Single | Y | ||
| No | ||||||
| Not sure | ||||||
| Do you use social media sites such as MySpace, Facebook, LinkedIn, etc.? | Yes | Radio Button One Up Vertical | Single | Y | ||
| No | ||||||
| Not sure | ||||||
| What other features or information would you like to see on this site? | Open-ended | N | ||||
| If you could make one improvement to this site, what would it be? | Open-ended | N | ||||
| Where are you located? | Alabama | Dropdown (Select-one) | Single | N | ||
| Alaska | ||||||
| Arizona | ||||||
| Arkansas | ||||||
| California | ||||||
| Colorado | ||||||
| Connecticut | ||||||
| Delaware | ||||||
| Florida | ||||||
| Georgia | ||||||
| Hawaii | ||||||
| Idaho | ||||||
| Illinois | ||||||
| Indiana | ||||||
| Iowa | ||||||
| Kansas | ||||||
| Kentucky | ||||||
| Louisiana | ||||||
| Maine | ||||||
| Maryland | ||||||
| Massachusetts | ||||||
| Michigan | ||||||
| Minnesota | ||||||
| Mississippi | ||||||
| Missouri | ||||||
| Montana | ||||||
| Nebraska | ||||||
| Nevada | ||||||
| New Hampshire | ||||||
| New Jersey | ||||||
| New Mexico | ||||||
| New York | ||||||
| North Carolina | ||||||
| North Dakota | ||||||
| Ohio | ||||||
| Oklahoma | ||||||
| Oregon | ||||||
| Pennsylvania | ||||||
| Rhode Island | ||||||
| South Carolina | ||||||
| South Dakota | ||||||
| Tennessee | ||||||
| Texas | ||||||
| Utah | ||||||
| Vermont | ||||||
| Virginia | ||||||
| Washington | ||||||
| Washington D.C. | ||||||
| West Virginia | ||||||
| Wisconsin | ||||||
| Wyoming | ||||||
| Stateside military base | ||||||
| Overseas military base | ||||||
| Deployed location | ||||||
| Outside of U.S. | ||||||
| Please select the category that includes your age. | 17 and under | Dropdown (Select-one) | Single | N | ||
| 18 - 24 | ||||||
| 25 - 34 | ||||||
| 35 - 44 | ||||||
| 45 - 54 | ||||||
| 55 - 64 | ||||||
| 65 and over | ||||||
| I prefer not to respond | ||||||
| File Type | application/vnd.ms-excel |
| Author | Professional Services |
| Last Modified By | bjinnohara |
| File Modified | 2008-12-23 |
| File Created | 2001-08-03 |
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