Form 322 CQs for OMB 5-19-2010 to 6-7-2010

Customer Satisfaction Measure of Government Websites

322 CQs for OMB 5-19-2010 to 6-7-2010.xlsx

322-324 CQs 5-19-2010 to 6-7-2010 SSA 5-19-10 VBA_5-17-10

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Measures Name/Client name (CDs and Answer choices)


















Above the Influence


















CAGG00177
How did you first learn about this site? Search engine (such as Google or Yahoo!)
Drop down, select one Single Y
Site Awareness Source



Link from another Web site








A friend








A news story








A banner ad on another Web site








A teacher or counselor








On a social networking site, like Facebook








On a video site, like YouTube








A class or community program








I landed here after clicking on an Internet ad








I was looking for downloads for my personal Web page or social networking site page








Other





EDO02678
How often do you actively use social networking websites? Several times a day
Drop down, select one S Y
Social Networking Frequency



About once a day








Weekly








Monthly








Every six months or less often








Never





EDO02679
Do you ever join fan pages or groups on social networking websites? Yes
Drop down, select one S Y
Fan Pages or Groups



No





EDO02680
Do you ever take things you find online, for instance artwork, songs or images, and use it in your own artistic creation? Yes
Drop down, select one S Y
Use Online Art



No





EDO02681
How would you most like to interact with this site? (please select all that apply) Bookmark or tag pages
Checkbox, one-up vertical M Y Skip Logic Group How Interact



By adding comments, ratings, or reviews








Sharing content through social networking websites or your personalized page/website








Contributing to websites, like Wikipedia








Receiving newsletters/email updates








Subscribing to RSS feeds, like Google Reader








Listening to Podcasts or audio








Watching Vodcasts or video








Downloading gadgets or badges to social networking websites or to your personalized page/website








Accessing or sharing content on your mobile phone








None








Other (please specify) A




EDO02682 A Other ways to interact with site

Text area, no char limit
N Skip Logic Group Other ways to interact with Site
EDO02683
Have you ever talked about the Above the Influence site to others using any of the following methods?
(please select all that apply)
Blogging
Checkbox, one-up vertical M Y Skip Logic Group Talk About ATI



Sharing on social networking websites or your personalized page/website








Adding a gadget or badge on a social networking website or to your personalized page/website








Fanning a page








Having a conversation over IM or email with friends








None








Other (please specify) A




EDO02684 A Other ways talked about Above the Influence

Text area, no char limit
N Skip Logic Group Other ways talk about ATI










DHS Transparency


















Functionality (1=Poor, 10=Excellent, Don't Know)








Please rate the usefulness of the activities provided on this site (such as download a form or apply for a redress number).








Please rate the convenience of the activities on this site (such as download a form or apply for a redress number).








Please rate the choices of activities on this site (such as download a form or apply for a redress number).


















Depart of State - Alumni








EDO02916
Would you visit Alumni.State.gov if more resources/features were made available? Yes A Radio button, one-up vertical Single Y Skip Logic



No



EDO02917 A What would get you to come to the site more often?

Text area, no char limit
N

EDO02918
What is one improvement that Alumni.State.gov could make?

Text area, no char limit
N





















National Institute of Justice (NIJ New)


















EDO02874
Did you use the search feature today? Yes A,B Radio button, one-up vertical Single Y Skip Logic Group Search



No





EDO02875 A Where the search results helpful? Yes
Radio button, one-up vertical Single Y Skip Logic Group Search results



No





EDO02876 B Did you encounter any difficulty with the search feature? Yes C Radio button, one-up vertical Single Y Skip Logic Group Difficulty with Search



No





EDO02877 C What type of difficulty did you primarily encounter? It returned no results.
Radio button, one-up vertical Single Y Skip Logic Group What Difficulties



It returned too many results.








Results links were broken.








Results were not relevant to my search terms or needs.








Results showed old versions of pages/documents.








Search required too many attempts.








Results were too similar/redundant.








I was not sure what words to use in my search.








Search speed was too slow.








Other D




EDO02878 D Please describe the search difficulties you experienced:

Text area, no char limit
N Skip Logic Group Other - Difficulties










DOJ_COPS v2


















EDO02919 A If you had visited the COPS site before and noticed the recent redesign, please rate this change: Positive
Radio button, one-up vertical Single Y Skip Logic Group Redesign - Overall



Negative E







Neutral





EDO02920 E Please tell us why it is negative:

Text area, no char limit
N Skip Logic Group OE_Redesign Overall
EDO02921 B How would you rate the site navigation? More user friendly.
Radio button, one-up vertical Single Y Skip Logic Group Redesign - Navigation



Less user friendly. F







About the same.





EDO02922 F Please explain how it is less user friendly:

Text area, no char limit
N Skip Logic Group OE_ Redesign - Navigation
EDO02923 C How would you rate the site content? Easier to understand.
Radio button, one-up vertical Single Y Skip Logic Group Redesign - Content



More difficult to understand. G







About the same.





EDO02924 G Please explain how it is more difficult to understand:

Text area, no char limit
N Skip Logic Group OE_ Redesign - Content
EDO02925 D How would you rate the organization of the site? Better organized - it's easier to find information.
Radio button, one-up vertical Single Y Skip Logic Group Redesign - Organization



Not as well organized - it's harder to find information.








Finding the information has the same level of difficulty it had before.















SAE


















EDO02955
Please give us your impression of the recent navigation updates on the SAE site. The navigation of the site is more user friendly
Radio button, one-up vertical Single Y
redesign impression



User-friendliness of the navigation is about the same








The navigation of the site is less user friendly








Other, please specify A


OPS Group
EDO02956 A Please tell us what you think of the navigation changes.

Text area, no char limit
N OPS Group OE_redesign impression
EDO02957
Overall, I consider the site redesign: A vastly improved experience

Single Y
consider redesign



An improvement over the previous design
Radio button, one-up vertical






A similar user experience as the previous design








An inferior user experience compared to the previous design








A frustrating user experience compared to the previous design








Other (please specify) A


OPS Group
EDO02958 A Please tell us what you think of the redesign.

Text area, no char limit
N OPS Group OE_consider redesign


















































CMS Pinnale BSI








AED12084
Which of the following social media services have you participated in during the last month? Select all that apply I do not use social media services
Checkbox, one-up vertical Multi Y Skip Logic Group



Facebook








Twitter








YouTube








MySpace








LinkedIn








Second Life








Internet Forums








Blogs








Other, please specify: A




AED12085
What other social media service did you use?

Text area, no char limit Single Y

AED12086
In which state do you reside? Arkansas
Radio Buttons Single Y OPS Group



Louisiana








Mississippi








Other, please specify A




AED12087 A In which state do you reside?

Text area, no char limit Single Y OPS Group
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

© 2024 OMB.report | Privacy Policy