324 VBA_Survey FINAL_5-17-10_FSR

QID (Group ID)

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Question Text

Answer Choices (limited to 50 characters)

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Type (select from list)

Single or Multi

Required Y/N

Special Instructions

EDO02654

How frequently do you visit this site?

This is my first time

Radio button, one-up vertical

Single

Y

Daily

Weekly

Monthly

Several times a year or less

EDO02655

Which of the following best describes your role in visiting this site today? (Check all that apply)

Depending on which persona is selected below, go on to the question(s) marked in the 1st column with "C," "D," or "F."

Y

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Veteran

C, D

Text area, no char limit

Open

Active duty

C, D

Reservist or National Guard member who has never been mobilized for Federal service

D

Survivor/dependent of a service member or veteran

D

Employer

D

Lender

F

Real Estate Professional

F

Mortgage Servicer

F

Other, please specify

A,D

EDO02656

A

Please tell us who you are.

Text area, no char limit

Single

N

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EDO02657

C

Are you a disabled service member/veteran?

Yes

Radio button, one-up vertical

Single

Y

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No

EDO02658

D

What were you trying to accomplish on this site?

Apply for benefits

Checkbox, one-up vertical

Multi

Y

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Find a school

Find a form

Find a publication or manual

Find out what programs VA offers

Learn about a specific program I'm interested in

Check to see if I'm eligible for a specific benefit

Find out about benefits for my dependents

Find out about my life insurance benefits

Contact the Veterans Information Portal (VIP) help desk

Find Home Loans Certificate of Eligibility Information

Find Information About Specially Adapted Housing

Find a Specially Adapted Housing Agent

Other, please specify

DD

EDO02659

DD

What else were you trying to accomplish?

Text area, no char limit

Y

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EDO02660

F

What were you trying to accomplish on this site?

Apply for Lender Appraisal Processing

Checkbox, one-up vertical

Multi

Y

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Find a Regional Loan Center (RLC)

Frequently Asked Questions

Find the Lender's Handbook

Find Homes for Sale

Find Loan Limits

Contact the Veterans Information Portal (VIP) help desk

Other, please specify

FF

EDO02661

FF

What else were you trying to accomplish?

Text area, no char limit

Y

Skip Logic Group

EDO02662

Which section of the VBA site did you primarily visit today?

Education Benefits (GI Bill)

Radio button, one-up vertical

Single

Y

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Compensation and Pension

Vocational Rehabilitation

Home Loans

Survivors' Benefits

Life Insurance

VBA Manuals and Publications

Benefits Reports

Other, please specify

A

EDO02663

A

What other section of this site did you primarily visit?

Text area, no char limit

Single

Y

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EDO02676

How did you get to the section of the site you needed?

Top navigation menu

Dropdown (Select-one)

Single

Y

OPS Group

Links within the benefits homepage

Used search on the VA website

Used a 3rd party search (i.e. Google or Yahoo)

Link from another website

Other, please specify

A

EDO02664

A

How else did you find the section you needed?

Text field, <100 char

Single

Y

OPS Group

EDO02665

Did you accomplish what you wanted to on this site?

Yes

Radio button, one-up vertical

Single

Y

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I wasn’t planning to accomplish anything in particular

No, I wanted to:

A,B

EDO02666

A

No, I wanted to:

Text area, no char limit

Single

Y

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EDO02667

B

What will you do next?

Nothing, although I did not find/complete what I wanted

Radio button, one-up vertical

Single

Y

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Try the site again later

Call a VA toll free number

Visit a VA facility

Try to contact VA by e-mail

Other (please specify)

C

EDO02668

C

What else will you do next?

Text area, no char limit

Single

N

EDO02669

What was the primary way you looked for information on the VA pages?

Navigated (used links to information)

A

Radio button, one-up vertical

Single

Y

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Primarily Navigate

Used Search

B

EDO02670

A

How would you describe your navigation experience? (Select all that apply)

Had no difficulty

Checkbox, one-up vertical

Multi

Y

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Nav Exp

Too many links

Too few links

Links/labels are difficult to understand

Often could not determine the best link

Links did not take me where I expected

Could not get started or did not know where to begin

Had technical difficulties (e.g. broken links, error messages)

Navigated to general area but could not find specific content

Could not navigate back to previous information

Other, please specify

AA

EDO02671

AA

Please describe your navigation experience.

Text area, no char limit

Single

Y

Skip Logic Group

OE_Nav Exp

EDO02672

B

Please tell us about your search experience. (Select all that apply)

Search results were helpful

Checkbox, one-up vertical

Multi

Y

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Search Exp

Received no results

Results were not relevant

Not sure what words to use

Search speed was too slow

Search results not organized

Other, please specify

BB

EDO02677

BB

Please describe your search experience.

Text area, no char limit

Single

Y

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OE_Search Exp

EDO02673

Please select your age range.

17 or under

Radio button, one-up vertical

Single

N

18-24

25-34

35-44

45-54

55-64

65+

EDO02674

Please select your gender:

Male

Radio button, one-up vertical

Single

N

Female

EDO02675

If you could identify one improvement to this site, what improvement would you suggest?

Text area, no char limit

Single

N