Form FSR 250 FSR 250 GSA Regulations.gov questionnaire

Customer Satisfaction Measure of Government Websites

FSR 250 GSA Regulations.xls

FSR 250 GSA Regulations.gov, FSR 251 DOC NOAA NGS

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
eRulemaking - Regulations.gov
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N

How frequently do you visit this site? First time
Radio Button One Up Vertical Single Y


More than once a day





Once a day





Once a week





Once a month





Twice a year or less




Which best describes you? General public
Dropdown (Select-one) Single Y


Lobbyist/Trade organization





Law firm





Public interest organization





Academic community




Small business




Consultant





Regulated industry





Federal government W,X




Local/State government





Foreign government



W Why did you choose to come to this site instead of FDMS.gov? (check all that apply) I don't know what FDMS.gov is
Checkbox, one-up vertical Multi Y

I could not find what I needed on FDMS.gov




Regulations.gov is quicker




Regulations.gov has a better search engine




I was looking for a docket or document from another agency




I forgot my FDMS.gov user name or password




Other, please specify Y


Y Other reason for visiting regulations.gov instead of FDMS

Text field, <100 char
N
X What tasks do you typically use Regulations.gov for? (check all that apply) Find and/or download a docket
Checkbox, one-up vertical Multi Y

Find and/or download a document




Submit a comment




Confirm that a comment was posted and publicly viewable




Look up dockets or documents in another agency




Create reports




Find a comment with a tracking number




Bookmark a docket or document




Set up e-mail notifications




Look up a regulatory agenda




Find a historical rule




Other, please specify Z


Z Other tasks you typically use Regulations.gov for

Text field, <100 char
N

Why did you come to the site today? (check all that apply) Find a document
Checkbox, one-up vertical MULTI Y


Submit a comment





Browse by topic





Download documents





Bookmark a docket or document





Set up an e-mail notification





Other




If you were looking for a document, what type of document were you looking for? (check all that apply) Rules
Checkbox, one-up vertical Multi N

Proposed Rules




Notices




Public Comment




Guidance




Information Collection Requests




Environmental Impact Statement




Supporting Materials




I don't know




Other




What type of difficulty, if any, did you encounter with the search functionality? (check all that apply) I did not encounter any difficulties
Checkbox, one-up vertical Multi N

Returned too many results




Returned not enough results




Returned no results




Returned results that were similar/redundant




Results were not relevant to my search terms or needs




I was not sure what words to use in my search




Was the search tool useful? (check all that apply) Yes, Useful
Checkbox, one-up vertical Multi N


No, Irrelevant information displayed





No, Not enough information displayed





No, I could not open the links





No, Too much information displayed





No, The search tool was difficult to use





No, The links contained old information




What type of difficulty, if any, did you encounter with the navigation process on this site? (check all that apply) Did not have any difficulty navigating the site
Checkbox, one-up vertical Multi N

Could not navigate back to previous information




Would often feel lost, not know where I was




Links did not take me where I expected




Links/labels are difficult to understand




Too many links or navigational questions




Had technical difficulties (e.g. broken links, error messages)




Which of the following would most improve your navigation through Regulations.gov website? Improve search box function
Checkbox, one-up vertical MULTI N

Make navigation links more visible




Add more navigation links to homepage




Change the name of primary navigation links




Improve ability to narrow search results




Do not recommend a change




If there is an area of the site that you think most needs improving, which is it? Searching for a document/regulation
Radio Button One Up Vertical SINGLE N

Submitting a comment




Help pages




Other --> Other, please specify H


H Other area for improvement

Text field, <100 char
N

What changes could we make to improve Regulations.gov? OPEN-ENDED
Text field, <100 char
N



























































































File Typeapplication/vnd.ms-excel
AuthorRebecca.Ellermeier
Last Modified Bybjinnohara
File Modified2009-03-02
File Created2009-02-27

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