Form 382 FCA Draft Ques 382 FCA Draft Ques 382 FCA Draft Questionnaire

Customer Satisfaction Measure of Government Websites

2010 382 FCA Draft Questionnaire.xls

382 FCA Draft Qs, 383 FedsHireVets Qs, 384 PSC Q's, 385 Capitol Visitor Center Q's, 386 DOJ - BJS Q's, 387 CQs for OMB 11-3-2010 to 11-29-2010

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf



red & strike-through: DELETE





Farm Credit Administration

underlined & italicized: RE-ORDER





#REF!

pink: ADDITION





Date: 11/1/2010 blue + -->: REWORDING















Farm Credit Administration CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
EDO07913
Which of the following best describes your role in visiting Farm Credit Administration's website today? I am an employee of an institution regulated by the Farm Credit Administration
Radio button, one-up vertical Single Y OPS Group Visitor Role



I am an employee of the Farm Credit Administration








I am a journalist, reporter, or other member of the media








I am a member of Congress or a congressional staff member








I own and/or operate a farm








I am an employee of a private financial institution








I am an interested citizen or member of the general public








Other (please specify) A




EDO07914 A How do you describe your role in coming to the site today?

Text area, no char limit



EDO07915
What is the main reason you visited the Farm Credit Administration's website today? To submit data and/or reports
Radio button, one-up vertical Single Y OPS Group Visit Reason



To submit a complaint








To learn about loans available to farmers








To download the FCA handbook








To find examination guidance








To find information about laws and regulations








To find a career








To find information to use in the media








To browse or








Other (please specify) B




EDO07916 B What was the main reason you visited the Farm Credit Administration's website today?

Text area, no char limit Single Y
OE_Visit Reason
EDO07917
How frequently do you visit this website? This is my first visit
Radio button, one-up vertical single Y
Visit Frequency



Every few months or less often








Monthly








Weekly








Several times a week








Once a day








Multiple times per day





EDO07918
How did you look for information on/navigate the site today? (Please select all that apply.) Search feature
Checkbox, one-up vertical Multi N OPS Group How navigate?



Top navigation bar








Right "browse by audience" bar








Right "quick links" bar








"Recent Updates" links in the center of the page








A-Z Index








"Contact us" link








Other (please specify) C




EDO07919 C How did you look for information on/navigate the site today?

Text area, no char limit


OE_Navigation
EDO07920
Were you able to accomplish what you wanted to on the website today? Yes
Radio button, one-up vertical Single Y Skip Logic Group Able to Accomplish



No A







I did not have a specific goal





EDO07921 A Specifically what were you unable to accomplish?

Text area, no char limit Single N Skip Logic Group OE_Unable to Accomplish
EDO07922 A Since you did not accomplish what you wanted to, what do you plan to do next? Return to the site later and try again
Radio button, one-up vertical Single N Skip Logic Group Do Next



Contact the Farm Credit Administration by phone








Contact the Farm Credit Administration by e-mail








Conduct a new internet search








Visit another website








Visit other building product sites








Other





EDO07923 A What will you do next?

Text area, no char limit Single N Skip Logic Group OE_Do next
EDO07925
What kind of information, features or tools could the Farm Credit Administration add to this site to make it more useful to you?

Text area, no char limit Single N
OE_Add something
EDO07926
Please list any questions that this website did not answer for you.

Text area, no char limit Single N
OE_Unanswered Questions
EDO07927
In which U.S. state are you based? Alabama
Drop down, select one Single Y
State



Alaska








Arkansas








Arizona








California








Colorado








Connecticut








District of Columbia








Delaware








Florida








Georgia








Hawaii








Idaho








Illinois








Indiana








Kansas








Kentucky








Louisiana








Maryland








Massachusetts








Maine








Michigan








Minnesota








Missouri








Mississippi








Montana








Nebraska








New Hampshire








New Jersey








New Mexico








Nevada








New York








North Carolina








North Dakota








Ohio








Oklahoma








Oregon








Pennsylvania








Rhode Island








South Carolina








South Dakota








Tennessee








Texas








Utah








Virginia








Vermont








West Virginia








Washington








Wisconsin








Wyoming








Outside the U.S.





File Typeapplication/vnd.ms-excel
File TitleQuestionnaire Production Guidelines_Template
AuthorProfessional Services
Last Modified Byedwin.oslan
File Modified2010-11-11
File Created2001-08-03

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