370 MyMoney gov Qu 370 MyMoney gov Questionnaire Template 9-17-10FINAL

Customer Satisfaction Measure of Government Websites

2010 370 MyMoney gov Questionnaire Template 9-17-10FINAL.xls

369 GobiernoUSA Qs 370 MyMoney gov Qs 371NLM Exhibition Survey 372 PBGC My PAA v3 Qs 373 CQs for OMB 9-21-10-17-2010

OMB: 1090-0008

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Model Instance Name: red & strike-through: DELETE






#REF! underlined & italicized: RE-ORDER






#REF! pink: ADDITION






Date: 9/17/2010 blue + -->: REWORDING

















#REF!
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
EDO06480
How frequently do you visit this site? This is my first time
Drop down, select one S Y
Frequency


Daily








Weekly








Monthly








Every couple of months or less often






EDO06481
How did you find out about this site? Search engine
Drop down, select one S Y
Source


Another website/link








Media/news story








Other government site








Site bookmarked








Referral from a friend/family/colleague/banker








Brochure, flyer, poster, or other printed material








Other






EDO06482
What best describes your role when coming to this site today? Young adult
Radio button, one-up vertical S Y
Role


Teacher








Parent or caregiver








Employer








Military








Retiree








Researcher








Financial education provider/Non-Profits








Other, please specify: A





EDO06483 A Other role, please specify:

Text field, <100 char
N
Other role
EDO06484
What area of the site are you primarily visiting today? Life Events
Radio button, one-up vertical S Y
Area


My Resources








Tools








Popular Topics








Featured Articles








About Us








Contact Us








Español








Other, please specify: A





EDO06485 A Other area, please specify:

Text field, <100 char
N
Other area
EDO06486
What is your primary reason for coming to the site today? Set up spending plan/program
Radio button, one-up vertical S Y
Reason



Manage debt and credit









Deal with mortgage issues









Plan for a retirement









Conduct research









Get a loan









Get insured









Learn about your consumer rights









Learn about scams/fraud









Research information for a specific life event









Look up resources for a specific audience









Use a financial planning calculator









Use a budgeting worksheet









Learn about MyMoney.gov









Check out other resources that offer financial education information









Request your FREE Personal Financial Toolkit









Look up information in Spanish









Contact MyMoney.gov









Other, please specify: A





EDO06487 A Other reason, please specify:

Text field, <100 char
N
Other reason
EDO06488
What method(s) did you use today to find your information? Top navigation bar A Drop down, select one M Y
Method


Links in the page A







Site's search feature B







Just browsing the pages A







Site map A







Other






EDO06489 A If you used navigational methods to find information today, which of the following best describes your experience? Found the information with no difficulty
Radio button, one-up vertical S N
Navigational experience


Could not determine the best link on most pages







Links/labels are difficult to understand







Too many links or navigational choices







Links did not take me where I expected







Could not navigate back to previous information







Would often feel lost, not know where I was







Had difficulty finding detailed information







Could not get started or did not know where to begin







Had technical difficulties (e.g. broken links, error messages)







Other, please specify: C




EDO06490 C Other navigational experience, please specify:

Text area, no char limit
N
Other navigational experience
EDO06491 B If you used the site's search feature to find information today, which of the following best describes your experience? Search results were helpful
Radio button, one-up vertical S N
Search experience


Returned too many results







Returned not enough or no results







Search required too many refinements to get what I wanted







Search results were not relevant to my search terms/needs







I was not sure what words to use in my search







Other, please specify: D




EDO06492 D Other search experience, please specify:

Text area, no char limit
N
Other search experience
EDO06493
Did you find what you were looking for? Yes B,C Drop down, select one S Y
Find


Partially








No A





EDO06494 A If "no", please describe the information you were trying to find?

Text area, no char limit
N
Info not found
EDO06495 B How useful was the information you found? Very useful
Drop down, select one S N
Usefulness


Somewhat useful








Not very useful








Not at all useful








Don't know






EDO06496 C As a result of the information found, what action(s) do you plan to take?

Text area, no char limit
N
Action
EDO06497
If you could make one improvement to this site, what would it be?

Text area, no char limit
N
Improvement
File Typeapplication/vnd.ms-excel
File TitleQuestionnaire Production Guidelines_Template
AuthorProfessional Services
Last Modified Byedwin.oslan
File Modified2010-09-21
File Created2001-08-03

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