| Model Instance Name: |
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| DOI Main |
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| MID: |
Fg8tw5JVUEc881skM4oNtw== |
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| Date: |
9/29/2009 |
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| DOI Main MODEL QUESTIONS |
| Model questions utilize the ACSI methodology to determine scores and impacts |
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ELEMENTS (drivers of satisfaction) |
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CUSTOMER SATISFACTION |
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FUTURE BEHAVIORS |
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Content (1=Poor, 10=Excellent, Don't Know) |
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Satisfaction |
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Likelihood to Return (1=Very Unlikely, 10=Very Likely) |
| 1 |
Please rate the accuracy of information on this site. |
20 |
What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied) |
23 |
How likely are you to return to this site? |
| 2 |
Please rate the quality of information on this site. |
21 |
How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds) |
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Recommend (1=Very Unlikely, 10=Very Likely) |
| 3 |
Please rate the freshness of content on this site. |
22 |
How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close) |
24 |
How likely are you to recommend this site to someone else? |
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Functionality (1=Poor, 10=Excellent, Don't Know) |
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Future Participation (1=Very Unlikely, 10=Very Likely) |
| 4 |
Please rate the usefulness of the features provided on this site. |
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25 |
How likely are you to express your thoughts or ideas to this Department in the next 90 days? |
| 5 |
Please rate the convenience of the features on this site. |
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Trust (1=Strongly Disagree, 10=Strongly Agree) |
| 6 |
Please rate the variety of features on this site. |
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26 |
I can count on this Department to act in my best interests. |
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Look and Feel (1=Poor, 10=Excellent, Don't Know) |
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27 |
I consider this Department to be trustworthy. |
| 7 |
Please rate the visual appeal of this site. |
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28 |
This Department can be trusted to do what is right. |
| 8 |
Please rate the balance of graphics and text on this site. |
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| 9 |
Please rate the readability of the pages on this site. |
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Navigation (1=Poor, 10=Excellent, Don't Know) |
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| 10 |
Please rate how well the site is organized. |
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| 11 |
Please rate the options available for navigating this site. |
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| 12 |
Please rate how well the site layout helps you find what you are looking for. |
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| 13 |
Please rate the number of clicks to get where you want on this site. |
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Online Transparency (1=Poor, 10=Excellent, Don't Know) |
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| 14 |
Please rate how thoroughly this website discloses information about what this Department is doing. |
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| 15 |
Please rate how quickly Department information is made available on this website. |
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| 16 |
Please rate how well information about this Department's actions can be accessed by the public on this website. |
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Site Performance (1=Poor, 10=Excellent, Don't Know) |
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| 17 |
Please rate how quickly pages load on this site. |
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| 18 |
Please rate the consistency of speed from page to page on this site. |
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| 19 |
Please rate the ability to load pages without getting error messages on this site. |
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| Model Instance Name: |
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red & strike-through: DELETE |
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| DOI Main |
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underlined & italicized: RE-ORDER |
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| MID: Fg8tw5JVUEc881skM4oNtw== |
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pink: ADDITION |
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| Date: |
9/29/2009 |
blue + -->: REWORDING |
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| DOI Main CUSTOM QUESTION LIST |
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QID
(Group ID) |
Skip Logic Label |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
25 character limit. Leave blank if you want DOT to fill this part out.
CQ Label |
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| CWS02624 |
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How often do you visit this site? |
This is my first time |
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Drop down, select one |
Single |
Y |
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Visit Frequency |
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Daily |
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Weekly |
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Monthly |
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Quarterly |
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Every 6 months or less often |
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| CWS02625 |
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Which best describes your role in visiting the site today? |
General Public |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Role |
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Government Official or Employee |
B |
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Student or Educator |
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Media or Press |
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Member of a Tribe |
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Tourist |
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Job Seeker |
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Other |
A |
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| CWS02626 |
A |
Please tell us your role in visiting the site today. |
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Text field, <100 char |
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Y |
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OE_Role |
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| CWS02627 |
B |
In which area of the government are you an official or employee? |
DOI |
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Radio button, one-up vertical |
Single |
Y |
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Gov_Role |
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Other Federal |
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State |
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Local |
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Tribal |
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Other |
C |
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| CWS02628 |
C |
Please tell us which area of government. |
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Text field, <100 char |
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Y |
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OE_Gov_Role |
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| CWS02629 |
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What was your primary reason for visiting this site today? |
Learn more about DOI |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Reason |
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Research a particular Bureau or Service within DOI |
E |
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Read news |
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Find a job |
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School project or assignment |
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Watch a video/Listen to Audio |
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Other |
D |
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| CWS02630 |
D |
Please tell us the primary reason you were visiting today. |
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Text area, no char limit |
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Y |
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OE_Reason |
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| CWS02631 |
E |
What Bureau or Service were you researching? |
National Park Service |
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Radio button, one-up vertical |
Single |
Y |
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Bureau |
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U.S. Fish and Wildlife Service |
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Bureau of Indian Affairs |
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Bureau of Land Management |
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Office of Surface Mining |
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Minerals Management Service |
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U.S. Geological Survey |
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Bureau of Reclamation |
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Other |
F |
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| CWS02632 |
F |
Please tell us which Bureau or Service. |
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Text field, <100 char |
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Y |
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OE_Bureau |
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| CWS02633 |
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Were you able to find the information you were looking for? |
Yes |
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Drop down, select one |
Single |
Y |
Skip Logic Group |
Accomplish Goal |
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No |
G |
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I wasn't looking for anything in particular |
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| CWS02634 |
G |
Please tell us what you were looking for. |
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Text area, no char limit |
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Y |
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Unable to Find |
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| CWS02635 |
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How did you primarily look for information on the site today? |
Top navigation bar |
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Radio button, one-up vertical |
Single |
Y |
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Nav Method |
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Left-hand side navigation bar |
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Links within page text |
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Site map |
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Search box |
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| CWS02636 |
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Please describe your site experience today. |
I had no problem browsing through the site |
|
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Experience |
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I found the general area but could not find specific information |
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Links did not take me to what I was looking for |
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Too many links or navigational choices |
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I found links that did not work |
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Other |
H |
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| CWS02637 |
H |
Please tell us about your experience on the site. |
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Text area, no char limit |
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Y |
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OE_Experience |
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| CWS02638 |
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How would you rate your familiarity with social media on the web?
Flickr |
View and contribute often |
|
Drop down, select one |
Single |
N |
Adjust Template/Style Sheet |
SM_Flickr |
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View often and contribute occasionally |
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View often but don’t contribute |
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View and contribute occasionally |
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View occasionally but don’t contribute |
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No familiarity |
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| CWS02639 |
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Facebook |
View and contribute often |
|
Drop down, select one |
Single |
N |
Adjust Template/Style Sheet |
SM_Facebook |
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View often and contribute occasionally |
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View often but don’t contribute |
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View and contribute occasionally |
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View occasionally but don’t contribute |
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No familiarity |
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| CWS02640 |
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Twitter |
View and contribute often |
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Drop down, select one |
Single |
N |
Adjust Template/Style Sheet |
SM_Twitter |
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View often and contribute occasionally |
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View often but don’t contribute |
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View and contribute occasionally |
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View occasionally but don’t contribute |
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No familiarity |
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| CWS02641 |
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YouTube |
View and contribute often |
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Drop down, select one |
Single |
N |
Adjust Template/Style Sheet |
SM_YouTube |
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View often and contribute occasionally |
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View often but don’t contribute |
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View and contribute occasionally |
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View occasionally but don’t contribute |
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No familiarity |
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| CWS02642 |
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How would you most like to interact with this site? (Please select all that apply) |
Bookmark or tag pages |
|
Checkbox, one-up vertical |
Multi |
N |
Skip Logic Group |
SM_Preferred |
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In social networks |
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By adding comments, ratings, or reviews |
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Reading blogs |
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Contributing to wikis |
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Receiving newsletters/email updates |
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Subscribing to RSS feeds |
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Listening to Podcasts or audio |
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Watching Vodcasts or video |
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Adding a widget or gadget to my personalized page |
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Following a microblog like Twitter |
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None |
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Other |
I |
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| CWS02643 |
I |
Please tell us how you would most like to interact with this site. |
|
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Text area, no char limit |
|
N |
|
OE_SM_Preferred |
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| CWS02644 |
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Please rate your impression of how well this Department encourages citizen participation in government. |
1=Poor |
|
Radio button, scale, no don't know |
Single |
Y |
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Participation |
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2 |
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9 |
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10=Excellent |
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| CWS02645 |
|
Do you reside in the US? |
Yes |
J |
Drop down, select one |
Single |
Y |
Skip Logic Group |
US |
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No |
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| CWS02646 |
J |
Where are you located? |
Alabama |
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Drop down, select one |
Single |
Y |
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State |
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Alaska |
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Arizona |
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Arkansas |
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California |
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Colorado |
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Connecticut |
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Delaware |
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District of Columbia |
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Florida |
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Georgia |
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Hawaii |
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Idaho |
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Illinois |
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Indiana |
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Iowa |
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Kansas |
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Kentucky |
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Louisiana |
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Maine |
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Maryland |
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Massachusetts |
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Michigan |
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Minnesota |
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Mississippi |
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Missouri |
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Montana |
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Nebraska |
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Nevada |
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New Hampshire |
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New Jersey |
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New Mexico |
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New York |
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North Carolina |
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North Dakota |
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Ohio |
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Oklahoma |
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Pennsylvania |
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Rhode Island |
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South Carolina |
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South Dakota |
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Tennessee |
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Texas |
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Utah |
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Vermont |
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Virginia |
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Washington |
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West Virginia |
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Wisconsin |
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Wyoming |
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US Territory |
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| CWS02647 |
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What is the highest level of education you have completed? |
Some high school or less |
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Drop down, select one |
Single |
Y |
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Education |
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Graduated high school |
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Some college |
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Trade/technical/vocational training |
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Graduated from college |
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Post-graduate work or degree |
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I prefer not to answer |
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| CWS02648 |
|
Do you have any suggestions for ways to improve the Department of the Interior website? |
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Text area, no char limit |
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N |
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Improvements |
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