394 DHS CIS Citize 394 DHS CIS Citizenship Resource Center 11-18-10FINAL

Customer Satisfaction Measure of Government Websites

2010 394 DHS CIS Citizenship Resource Center 11-18-10FINAL.xls

392 USTTB Custom Q's 11.29.10 v2, 393 CQs for OMB 11-29-2010 to 12-14-2010, 394 DHS CIS Citizenship Resource Center 11-18-10

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Model Instance Name: red & strike-through: DELETE





Citizenship Resource Center underlined & italicized: RE-ORDER





MID: QcUxIRJBEE4YQYIYgoJY1g== pink: ADDITION





Date: 11/18/2010 blue + -->: REWORDING















Citizenship Resource Center CUSTOM QUESTION LIST
QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
EDO08676
How often do you visit the Citizenship Resource Center? First time
Drop down, select one S Y
Frequency



More than once a day








Daily








About once a week








About once a month








Every 6 months or less





EDO08677
How did you hear about us? USCIS website
Checkbox, one-up vertical M Y OPS Group Source



Online ad/media








Offline ad (print, radio, television)








Email








Brochure/publication








Public event








USCIS Official








Word-of-mouth








Family/Friends








Community Organization








Citizenship class








Other, please specify: A




EDO08678 A Other source

Text field, <100 char


Other source
EDO08679
What best describes your role when coming to the Citizenship Resource Center? Naturalization applicant/permanent resident
Radio button, one-up vertical S Y OPS Group Role



Family or friend of a naturalization applicant/permanent resident








Adult educator/teacher








Volunteer








Immigrant-serving organization staff








State or local government employee








Attorney








USCIS employee








Other, please specify: A




EDO08680 A Other role

Text field, <100 char
N
Other role
EDO08681
What area of the Citizenship Resource Center are you primarily visiting today? Learners
Radio button, one-up vertical S Y OPS Group Area Visited



Teachers








Organizations








Other Resources








Other, please specify: A




EDO08682 A Other area visited

Text field, <100 char
N
Other area
EDO08683
What is your primary reason for visiting the Citizenship Resource Center today? Just browsing
Radio button, one-up vertical S Y Skip Logic Group Primary Reason



Learn about the Citizenship Resource Center








Learn about naturalization








Apply for citizenship








Study for the test








Find free information events








Learn about citizenship rights and responsibilities








Find classroom tools (for professionals)








Learn about current USCIS grant opportunities








Find links to program administration, professional development, and training resources








Find a citizenship class








Other, please specify: A




EDO08684 A Other primary reason

Text area, no char limit
N
Other reason
EDO08685
If you were looking for a specific resource, please tell us which resource(s) were you trying to locate?

Text area, no char limit
Y
Resource
EDO08686
What method do you primarily use to find information on the Citizenship Resource Center? Site's search feature
Drop down, select one S Y Skip Logic Group Method



Top navigation bar








Links in the page








Site map








Other, please specify: A




EDO08687 A Other method

Text field, <100 char
N
Other method
EDO08688
Did you find what you were looking for today? Yes
Drop down, select one S Y Skip Logic Group Find info



Partially








Still looking A







No A




EDO08689 A If you were unable to find what you were looking for, please specify the information you were trying to find.

Text area, no char limit
N
Info not found
EDO08690
If you could make one improvement to the Citizenship Resource Center, what would it be?

Text area, no char limit
N
Improvement
EDO08691
In which state do you reside? Outside of US
Drop down, select one S Y OPS Group State



Alabama








Alaska








Arizona








Arkansas








California








Colorado








Connecticut








Delaware








District of Columbia








Florida








Georgia








Hawaii








Idaho








Illinois








Indiana








Iowa








Kansas








Kentucky








Louisiana








Maine








Maryland








Massachusetts








Michigan








Minnesota








Mississippi








Missouri








Montana








Nebraska








Nevada








New Hampshire








New Jersey








New Mexico








New York








North Carolina








North Dakota








Ohio








Oklahoma








Oregon








Pennsylvania








Rhode Island








South Carolina








South Dakota








Tennessee








Texas








Utah








Vermont








Virginia








Washington








West Virginia








Wisconsin








Wyoming








American Samoa








Guam








Puerto Rico








U.S. Virgin Islands








Northern Mariana Islands








Other, please specify: A







I prefer not to respond





EDO08692 A Other location

Text field, <100 char
N
Other location
File Typeapplication/vnd.ms-excel
File TitleQuestionnaire Production Guidelines_Template
AuthorProfessional Services
Last Modified Byedwin.oslan
File Modified2010-12-08
File Created2001-08-03

© 2024 OMB.report | Privacy Policy