Form FSR 238 FSR 238 DOD Pentagon Channel questionnaire

Customer Satisfaction Measure of Government Websites

FSR 238 DOD Pentagon Channel.xls

FSR 224 DOD Marine Corps

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Model Qsts (9-5-08)
Revised Custom Qsts (10-20-08)


Sheet 1: Model Qsts (9-5-08)

Model Instance Name:




DoD Pentagon Channel




MID:




Date: 9/5/2008







DoD Pentagon Channel MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS

NOTE: All questions under each element are required.
Element questions are partitioned among surveys.

Satisfaction questions are required.
Satisfaction questions appear on all surveys.

Future behaviors may be modified based on your site's objectives.
Future behavior questions appear on all surveys.

REQUIRED ELEMENTS (common to all websites)




Functionality (1=Poor, 10=Excellent, Don't Know)
Satisfaction (1=Poor, 10=Excellent)
Likelihood to Return (1=Not Very Likely, 10=Very Likely)

Please rate the usefulness of the features provided on this site.
What is your overall satisfaction with this site?
How likely are you to return to this site?

Please rate the convenience of the features on this site.
How well does this site meet your expectations?
Recommend (1=Not Very Likely, 10=Very Likely)

Please rate the variety of features on this site.
How does this site compare to your idea of an ideal website?
How likely are you to recommend this site to someone else?

Look and Feel (1=Poor, 10=Excellent, Don't Know)


Primary Resource (1=Not Very Likely, 10=Very Likely)

Please rate the visual appeal of this site.


How likely are you to use this site as your primary resource for watching military video/podcast news?

Please rate the balance of videos and text on this site.


Watch More Video/Podcast (1=Not Very Likely, 10=Very Likely)

Please rate the readability of the pages on this site.


How likely are you to watch more videos/podcasts in the future on this site?

Navigation (1=Poor, 10=Excellent, Don't Know)


Subscribe (1=Not Very Likely, 10=Very Likely)

Please rate how well the site is organized.


How likely are you to subscribe to RSS video/podcast feeds from this site?

Please rate the options available for navigating this site.


Please rate how well the site layout helps you find what you are looking for.

Please rate the number of clicks to get where you want on this site.

Video/Podcast Performance (1=Poor, 10=Excellent, Don't Know)

Please rate how quickly videos/podcasts load on this site.




Please rate the visual quality of the videos/podcasts on this site.




Please rate the quality of video/podcast sound on this site.




Videos/Podcasts (1=Poor, 10=Excellent, Don't Know)




Please rate the extent to which the videos/podcasts on this site appeal to you.




Please rate the variety of videos/podcasts offered on this site.




Please rate the availability of specific video topics you were looking for on this site.





Sheet 2: Revised Custom Qsts (10-20-08)

Model Instance Name: red & strike-through: DELETE


DoD Pentagon Channel underlined & italicized: RE-ORDER


MID: pink: ADDITION


Date: 9/5/2008 blue + -->: REWORDING





violet (bold): SKIP-LOGIC


DoD Pentagon Channel CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Type (select from list) Single
or
Multi
Required
Y/N


How frequently do you visit this site? First time Dropdown (Select-one) Single Y

Daily



Weekly



Monthly



Every 2 months or less often




What best describes your role when visiting this site? Serving Military Member Checkbox One Up Vertical Single Y

Retired Military/Military Veteran



DoD contractor



DoD Civilian



Military Family Member



General Public



News/Media



Other, please specify:




Which area of the site are you primarily visiting today? Shows Checkbox One Up Vertical Single Y

Video Podcasts



Audio Podcasts



Guide



Get it



About



On Air



Channels



RSS Videos



Live Feeds



Special Features



Other, please specify:




What is your primary reason for visiting this site today? View live feeds Checkbox One Up Vertical Single Y

Search videos



See what's on air



Browse recent podcasts



Download broadcast quality programming



Watch top videos



Get information about the Pentagon Channel satellite television service



Learn about the Pentagon Channel website



Just browsing



Other, please specify:




What method are you using to find the information on this site? Video search Checkbox One Up Vertical Single Y

By channels



Links in the page



A-Z show index



By podcast type



By date and time zone



Other, please specify:




Did you find what you were looking for? Yes Checkbox One Up Vertical Single Y

Partially



Still looking



No, please specify:




If you watched a video/podcast today on the Pentagon Channel, please rate your satisfaction with it. 1=Poor Radio Button One Up Vertical single N


2




3




4




5




6




7




8




9




10=Excellent




Does not apply




What medium do you watch the Pentagon Channel on? TV Radio Button One Up Vertical single Y


Internet




Both




Do you watch the Pentagon Channel on broadcast television, i.e. base cable, Dish Network, Fios, others? Yes Radio Button One Up Vertical single Y


No




What program(s) do you watch?
Open-ended
N


What suggested programs/topics would you like to see on the Pentagon Channel?
Open-ended
N


What would you change about the Pentagon Channel?
Open-ended
N


What sections are you most interested in and why?
Open-ended
N


What sections could be improved and how?
Open-ended
N


What other features or information would you like to see on this site?
Open-ended
N


If you could make one improvement to this site, what would it be?
Open-ended
N


Where are you located? Alabama Dropdown (Select-one) Single N

Alaska



Arizona



Arkansas



California



Colorado



Connecticut



Delaware



Florida



Georgia



Hawaii



Idaho



Illinois



Indiana



Iowa



Kansas



Kentucky



Louisiana



Maine



Maryland



Massachusetts



Michigan



Minnesota



Mississippi



Missouri



Montana



Nebraska



Nevada



New Hampshire



New Jersey



New Mexico



New York



North Carolina



North Dakota



Ohio



Oklahoma



Oregon



Pennsylvania



Rhode Island



South Carolina



South Dakota



Tennessee



Texas



Utah



Vermont



Virginia



Washington



Washington D.C.



West Virginia



Wisconsin



Wyoming



Deployed location



Stateside military base



Overseas military base



Outside of U.S.




Please select the category that includes your age. 17 and under Dropdown (Select-one) Single N

18 - 24



25 - 34



35 - 44



45 - 54



55 - 64



65 and over



I prefer not to respond


File Typeapplication/vnd.ms-excel
AuthorProfessional Services
Last Modified Bybjinnoha
File Modified2008-10-21
File Created2001-08-03

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