Form FSR 245 FSR 245 HHS CMS NGS questionnaire

Customer Satisfaction Measure of Government Websites

FSR 245 HHS CMS NGS.xls

FSR 245 HHS CMS NGS, FSR 246 DOD Navy

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

CMS NGS J13 MAC
CMS NGS Title XVIII


Sheet 1: CMS NGS J13 MAC

CMS NGS J13 MAC


Which best describes you? Staff of a provider/supplier who works primarily with billing or insurance
Administrative staff of a provider/supplier
Other staff of a provider/supplier
Provider/supplier
Billing service
Consultant or attorney
Local, state, or federal government employee or contractor
Software vendor
Other health care insurer or agency
Other (please specify)
In the last 30 days, how many times have you visited this website? This is my first time
Once or twice before
Three or four times before
More than once per week but not every day
Every day
What is your primary reason for visiting this site today? Find general Medicare program information
Find contact information
Find enrollment information
Find information on fees or fee schedules
Find out about a Local Coverage Determination (LCD)
Research a specific question on Medicare policy or billing
Learn of, or register for, workshops, seminars or other training events
Take an on-line training course
Read Medicare publications such as newsletters, press releases, etc.
Download forms
Other (please specify)
What method are you primarily using to locate information on this site today? Top navigation menu
Right navigation bar
Links in the middle of the page
Search box
Site map
Other
Do you find the recent enhancements made to the Web site to be: An improvement over the previous design
On par with the previous design
Inferior to the previous design
Don't know/Didn't notice
Do you find the new site navigation easier or more difficult than before the site redesign? Easier
More difficult
Not sure
Do you find it easier or more difficult to identify content relevant to your needs since the site redesign? Easier
More difficult
Not sure
While visiting the site, did you find what you were looking for? Yes
No
Not yet
If you did NOT find what you were looking for, what were you trying to locate? (Please be specific)
If you did not find what you were looking for, what will you do next? Not applicable; I found/completed what I wanted
Nothing, although I did not find/complete what I wanted
Call the NGS Contact Center
Return to the NGS website later and try again
Try the CMS website
Try another contractor's website
Send an email
Write a letter
Other (please specify)
If you could identify one improvement to this site, what would that improvement be?

Sheet 2: CMS NGS Title XVIII

CMS NGS Title XVIII


Which best describes you? Staff of a provider/supplier who works primarily with billing or insurance
Administrative staff of a provider/supplier
Other staff of a provider/supplier
Provider/supplier
Billing service
Consultant or attorney
Local, state, or federal government employee or contractor
Software vendor
Other health care insurer or agency
Other (please specify)
In the last 30 days, how many times have you visited this website? This is my first time
Once or twice before
Three or four times before
More than once per week but not every day
Every day
What is your primary reason for visiting this site today? Find general Medicare program information
Find contact information
Find enrollment information
Find information on fees or fee schedules
Find out about a Local Coverage Determination (LCD)
Research a specific question on Medicare policy or billing
Learn of, or register for, workshops, seminars or other training events
Take an on-line training course
Read Medicare publications such as newsletters, press releases, etc.
Download forms
Other (please specify)
What method are you primarily using to locate information on this site today? Top navigation menu
Right navigation bar
Links in the middle of the page
Search box
Site map
Other
Do you find the recent enhancements made to the Web site to be: An improvement over the previous design
On par with the previous design
Inferior to the previous design
Don't know/Didn't notice
Do you find the new site navigation easier or more difficult than before the site redesign? Easier
More difficult
Not sure
Do you find it easier or more difficult to identify content relevant to your needs since the site redesign? Easier
More difficult
Not sure
While visiting the site, did you find what you were looking for? Yes
No
Not yet
If you did NOT find what you were looking for, what were you trying to locate? (Please be specific)
If you did not find what you were looking for, what will you do next? Not applicable; I found/completed what I wanted
Nothing, although I did not find/complete what I wanted
Call the NGS Contact Center
Return to the NGS website later and try again
Try the CMS website
Try another contractor's website
Send an email
Write a letter
Other (please specify)
If you could identify one improvement to this site, what would that improvement be?
File Typeapplication/vnd.ms-excel
Authormichelle.hertz
Last Modified Bybjinnohara
File Modified2009-01-16
File Created2008-12-24

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