FCG Gov Web Model Template

FCG Gov Web Model Template.xlsx

E-Government Website Customer Satisfaction Surveys

FCG Gov Web Model Template

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Look and Feel (1=Poor, 10=Excellent, Don't Know)




Please rate the visual appeal of this site.




Please rate the balance of graphics and text on this site.




Please rate the readability of the pages on this site.




Site Performance (1=Poor, 10=Excellent, Don't Know)




Please rate how quickly pages load on this site.




Please rate the consistency of speed from page to page on this site.




Please rate how completely the page content loads on this site.
Satisfaction
Recommend (1=Very Unlikely, 10=Very Likely)

Navigation (1=Poor, 10=Excellent, Don't Know)
What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)

How likely are you to recommend this site to someone else?

Please rate how well the site is organized.
How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)

Primary Resource (1=Very Unlikely, 10=Very Likely)

Please rate the options available for navigating this site.
How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)

How likely are you to use this site as your primary resource for...?

Please rate how well the site layout helps you find what you need.


Use Web Channel Over Others (1=Very Unlikely, 10=Very Likely)

Information Browsing (1=Poor, 10=Excellent, Don't Know)


How likely are you to use this site rather than seeking information from other channels?

Please rate the ability to sort information by criteria that are important to you on this site.




Please rate the ability to narrow choices to find the information you are looking for on this site.




Please rate how well the features on the site help you find the information you need.




Site Information (1=Poor, 10=Excellent, Don't Know)




Please rate the thoroughness of information provided on this site.




Please rate how understandable this site’s information is.




Please rate how well the site’s information provides answers to your questions.




Site Images (1=Poor, 10=Excellent, Don't Know)




Please rate how realistic the images are on this site.




Please rate the ability to see the desired views of things you wanted to review.




Please rate how well the site images show item details.




Task Process (1=Poor, 10=Excellent, Don't Know)




Please rate the time it takes to complete task(s) on this site.




Please rate the site procedures to accomplish tasks on this site.




Please rate the number of steps needed to complete task(s) on this site.



File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

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