FSR 242 State America.gov questionnaire

Customer Satisfaction Measure of Government Websites

FSR 242 State America.gov.xls

FSR 224 DOD Marine Corps

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Guidelines
Current Custom Qsts


Sheet 1: Guidelines























Questionnaire Management Guidelines








































Goals:



















One consolidated document to track all model and CQ changes throughout the life of the project


















Questionnaire always matches the live survey


















Easy and error-free way to submit CQ changes


















All changes tracked and reflected in one document (DOT will help)







































Basic rules:








































1 This questionnaire has to match the live survey


















2 All changes to the live measure need to be tracked and archived in one document


















3 All CQ change requests have to be submitted using this document









































SRA: 1) marks up changes and submits the entire document to DOT







































DOT: 1) archives change request on separate tab



















2) implements change(s)



















3) updates the document to reflect all implemented changes in the "clean" questionnaire - SRA can send to the client and use for future CQ changes





































4 DOT safeguards correct formats - your next CQ changes have to be submitted using one survey document with appropriate color-coding






































































































Sheet 2: Current Custom Qsts

Model Instance Name:

red & strike-through: DELETE




America.gov Language Surveys

underlined & italicized: RE-ORDER




MID:

pink: ADDITION




Date: 11/11/2008 blue + -->: REWORDING













America.gov Language Surveys CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions


How frequently do you visit this site? First time
Drop down, select one single Y
More than once a day




Daily




About once a week




About once a month




Every 6 months or less






Where are you situated? United States
Drop down, select one single Y
Canada




Africa




East Asia and Pacific




Europe and Eurasia




Latin America




Middle East and North Africa




South Asia






What is your age range? Under 14
Drop down, select one single Y
14 - 18




19 - 30




31 - 50




Over 50






What best describes the result of your visit? (select all that apply) Found article I was looking for
Checkbox, one-up vertical multi Y
Found general information I was looking for




Printed out article




Emailed a friend an article




Subscribed to newsletter




Subscribed to RSS feed




Participated in a webchat




Participated in an online discussion




Listened to podcast




Subscribed to podcast




Watched video




Still looking for the information




Didn't find the information




Other, please specify:






Did you come to this site looking for specific information? Yes A Radio button, one-up vertical single Y
No





A If "yes", what specifically were you trying to find? Latest publications
Drop down, select one single Y
Read latest news releases




View photo gallery or videos




Foreign policy information




US politics information




Learn about the American life




Democracy information




Science and health




Specific world regions information




Find US Embassy




Travel and visa information




Other, please specify:






Would you share this information with others? Yes
Radio button, one-up vertical single Y
No






How do you mainly locate content within the site? Use the bread crumb
Drop down, select one single Y
Use the navigation buttons




Use the search feature




Use the site map






Do you use social networking and bookmarks? Yes
Radio button, one-up vertical single Y
No






How did you learn about this site? Web page ad
Checkbox, one-up vertical multi Y
Brochure (Print)




Email hyperlink




Blog




Link from another site




Internet search engine




Word of mouth






What other types of information would you like to see on the site?

Text area, no char limit
N
File Typeapplication/vnd.ms-excel
File TitleQuestionnaire Production Guidelines_Template
AuthorProfessional Services
Last Modified Bybjinnohara
File Modified2008-12-03
File Created2001-08-03

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