Form FSR 244 FSR 244 DOD Marine Corps questionnaire

Customer Satisfaction Measure of Government Websites

FSR 244 DOD Marine Corps.xls

FSR 244 DOD Marine Corps

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Model Qsts (12-17-08)
Custom Qsts (12-17-08)


Sheet 1: Model Qsts (12-17-08)

Model Instance Name:




DoD Marine Corps




MID: xx



Date: 12/17/2008







DoD Marine Corps MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS

NOTE: All questions under each element are required.
Element questions are partitioned among surveys.

Satisfaction questions are required.
Satisfaction questions appear on all surveys.

Future behaviors may be modified based on your site's objectives.
Future behavior questions appear on all surveys.

REQUIRED ELEMENTS (common to all websites)




Content (1=Poor, 10=Excellent, Don't Know)
Satisfaction (1=Poor, 10=Excellent)
Likelihood to Return (1=Not Very Likely, 10=Very Likely)
1 Please rate the accuracy of information on this site. 21 What is your overall satisfaction with this site? 24 How likely are you to return to this site?
2 Please rate the quality of information on this site. 22 How well does this site meet your expectations?
Recommend (1=Not Very Likely, 10=Very Likely)
3 Please rate the freshness of content on this site. 23 How does this site compare to your idea of an ideal website? 25 How likely are you to recommend this site to someone else?

Functionality (1=Poor, 10=Excellent, Don't Know)


Primary Resource (1=Not Very Likely, 10=Very Likely)
4 Please rate the usefulness of the features provided on this site.

26 How likely are you to use this site as your primary resource for gathering information and latest news releases about the United States Marine Corps?
5 Please rate the convenience of the features on this site.



6 Please rate the variety of features on this site.




Look and Feel (1=Poor, 10=Excellent, Don't Know)



7 Please rate the visual appeal of the site.



8 Please rate the amount of graphics and text on each page of the site.

9 Please rate the ease of reading the pages on this site.

Navigation (1=Poor, 10=Excellent, Don't Know)
10 Please rate how well the site is organized.
11 Please rate the options that are available for you to navigate on this site.



12 Please rate how well the site layout helps you find what you are looking for.



13 Please rate the number of clicks to get where you want on this site.




Search (1=Poor, 10=Excellent, Don't Know)



14 Please rate the relevance of search results on this site.



15 Please rate the organization of search results on this site.



16 Please rate how well the search results help you decide what to select.



17 Please rate how well the search feature helps you to narrow the results to find what you want.




Site Performance (1=Poor, 10=Excellent, Don't Know)



18 Please rate the speed that pages load on this site.



19 Please rate the consistency of speed from page-to-page on this site.



20 Please rate the ability to load pages without getting errors on this site.





Sheet 2: Custom Qsts (12-17-08)

Model Instance Name: red & strike-through: DELETE


DoD Marine Corps underlined & italicized: RE-ORDER


MID: xx pink: ADDITION


Date: 12/17/2008 blue + -->: REWORDING





violet (bold): SKIP-LOGIC


DoD Marine Corps CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Type (select from list) Single
or
Multi
Required
Y/N


How frequently do you visit this site? First time Dropdown (Select-one) Single Y

Daily



Weekly



Monthly



Every 2 months or less often




What best describes your role when visiting this site? Military Member Checkbox One Up Vertical Single Y

Retired Military/Military Veteran



DoD contractor



DoD Civilian



Military Family Member



General Public



Congress



News/Media



Non U.S. Government Affiliated Civilian



International Audience



Other, please specify:




Which area of the site are you primarily visiting today? News Checkbox One Up Vertical Single Y

Units



Recruiting



Training and Education



Careers



Marine Services



In the community



Press releases



Marines TV



Marines Magazine



Photo gallery



Messages



Contact Us



Publications



Podcasts and RSS feeds



Other, please specify:




What is your primary reason for visiting this site today? Join the Corps Checkbox One Up Vertical Single Y

Read the news articles



Read the latest press releases



Read MARADMINS or ALMARS



Look at photos



View top story clips or videos



Learn about training and education information



Find Marine Corps Orders, publications



Read Marines magazine



Find community events or outreach programs



Search for jobs/careers



Get RSS news feeds



Just browsing



Other, please specify:




What method are you using to find the information on this site? Site's search feature Dropdown (Select-one) Single Y

Advanced search



Links in the page



Top navigation bar



Left navigation bar



Bottom navigation bar



Just navigating thru the web pages



Other




Did you find what you were looking for? Yes Checkbox One Up Vertical Single Y

Partially



Still looking



No, please specify:




Do you use an RSS news reader? Yes Radio Button One Up Vertical Single Y

No



Not sure




Do you use social media sites such as MySpace, Facebook, LinkedIn, etc.? Yes Radio Button One Up Vertical Single Y

No



Not sure




What other features or information would you like to see on this site?
Open-ended
N


If you could make one improvement to this site, what would it be?
Open-ended
N


Where are you located? Alabama Dropdown (Select-one) Single N

Alaska



Arizona



Arkansas



California



Colorado



Connecticut



Delaware



Florida



Georgia



Hawaii



Idaho



Illinois



Indiana



Iowa



Kansas



Kentucky



Louisiana



Maine



Maryland



Massachusetts



Michigan



Minnesota



Mississippi



Missouri



Montana



Nebraska



Nevada



New Hampshire



New Jersey



New Mexico



New York



North Carolina



North Dakota



Ohio



Oklahoma



Oregon



Pennsylvania



Rhode Island



South Carolina



South Dakota



Tennessee



Texas



Utah



Vermont



Virginia



Washington



Washington D.C.



West Virginia



Wisconsin



Wyoming



Stateside military base



Overseas military base



Deployed location



Outside of U.S.




Please select the category that includes your age. 17 and under Dropdown (Select-one) Single N

18 - 24



25 - 34



35 - 44



45 - 54



55 - 64



65 and over



I prefer not to respond


File Typeapplication/vnd.ms-excel
AuthorProfessional Services
Last Modified Bybjinnohara
File Modified2008-12-23
File Created2001-08-03

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