FSR 273 FTC On Guard Online questionnaire

Customer Satisfaction Measure of Government Websites

FSR 273 FTC On Guard Online.xls

FSR 270 DOD Defense.gov, FSR 271 Treas IRS, FSR 272 DHS USCIS, FSR 273 FTC OnGuard Online

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Model Instance Name:

red & strike-through: DELETE







FTC OnGuardOnline

underlined & italicized: RE-ORDER







MID: Existing Measure - Please fill in; New Measure - DOT will fill in

pink: ADDITION







Date: 8/13/2009 blue + -->: REWORDING



















FTC OnGuardOnline CUSTOM QUESTION LIST


QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions 25 character limit. Leave blank if you want DOT to fill this part out. CQ Label



What topic brought you to the site today? Identity theft
Checkbox, one-up vertical Multi Y OPS Group





Social networking










Wireless security










Phishing










Kid's privacy










Email/Internet Scams










Laptop security










General tips and information










Other, please specify A







A Please tell us what specifically what topic you were researching.

Text area, no char limit
N OPS Group




Did the site help you do what you wanted today? Yes
Radio button, one-up vertical Single Y Skip Logic Group





No C









Partially C







C If you were not able to do what you wanted, what were you trying to do?

Text area, no char limit
N Skip Logic Group




How old are you? Under 18
Radio button, one-up vertical Single N






18-24










25-34










35-44










45-54










55-64










65-74










75 and up









Choose the statement that best describes your use of the Internet and related technologies: I use the Internet extensively and am eager to adopt new technologies.
Radio button, one-up vertical Single Y






I use the Internet frequently and may adopt new technologies.










I use the Internet frequently but only for specific tasks.










I use the Internet infrequently.










I am still learning to use the Internet.









How did you learn about OnGuardOnline? Found through a search engine (Google, Yahoo, MSN, etc)
Checkbox, one-up vertical Multi Y OPS Group





Referred by another website or link










Referred by a friend or family member










News source (magazine/newspaper/radio/television)










Prior visit to the site










Other, please specify A







A Please tell us specifically how you learned about OnGuardOnline.

Text area, no char limit Single N OPS Group




Did you learn something on this site that might change your online behavior in the future? Yes
Radio button, one-up vertical Single Y






No










Maybe









If you could make one improvement to the site, what would it be?

Text area, no char limit
N



File Typeapplication/vnd.ms-excel
File TitleQuestionnaire Production Guidelines_Template
AuthorProfessional Services
Last Modified Bybjinnohara
File Modified2009-08-25
File Created2001-08-03

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