Form 301 DoD AF 301 DoD AF 301 DoD AF 1-28-10

Customer Satisfaction Measure of Government Websites

301 DOD Air Force v2 Questionnaire Template 1-28-10.xls

301 DoD AF 302 Cust Ques 2-5-10 thru 3-1-10

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single
or
Multi
Required
Y/N
Special Instructions CQ Label
EDO0548
How frequently do you visit this site? First time
Dropdown (Select-one) Single Y



Daily







Weekly







Monthly







Every 2 months or less often





EDO0549
What best describes your role when visiting this site? Military Member
Checkbox One Up Vertical Single Y



Retired Military/Military Veteran







DoD contractor







DoD Civilian







Military Family Member







AFROTC cadet







Civil Air Patrol







Parent of airman







General Public







Congress







News/Media







Non U.S. Government Affiliated Civilian







International Audience







Other, please specify: A




EDO0550 A Other role

Open-ended
N

EDO0551
Which area of the site are you primarily visiting today? News
Checkbox One Up Vertical Single Y



TV







Radio







Photos







Videos







Art







Letters







Library







Careers







Heritage







Websites







Subscribe







Questions







Contact Us







Publications







Podcasts and RSS feeds







Biographies







Features







AF Senior Leadership







Commentary







Fact Sheets







Announcements







Airman Magazine







Other, please specify: A




EDO0552 A Other area

Open-ended
N

EDO0553
What is your primary reason for visiting this site today? Read the news articles
Checkbox One Up Vertical Single Y



Read the latest press releases







Watch TV broadcasts







Listen to the radio broadcasts







Look at arts/images







Read letters







Look at photos







Find specific photos







View top story clips or videos







Find magazines/journals







Search for jobs/careers







Find publication of interest







Read heritage highlights/news







Find biographies







Look up aircraft information







Research for specific information







Get answers to questions







Sign up for email news feeds







Get RSS news feeds







Look up podcasts







Just browsing







Other, please specify: A




EDO0554 A Other reason

Open-ended
N

EDO0555
What method are you using to find the information on this site? Site's search feature A Dropdown (Select-one) Single Y Skip Logic Group


Advanced search A






Links in the page B






Top navigation bar B






Right navigation bar B






Just navigating thru the web pages B






Other





EDO0556 A If you used the search feature of the site today to find your information, what type of difficulty, if any, did you encounter with the search functionality? I did not encounter any difficulties
Dropdown (Select-one) Single N OPS Group Search Difficulty


Search results were helpful






Search results were not helpful






Returned too many results






Returned not enough results






Returned no results






Returned results that were too similar/redundant






Results were not relevant to my search terms or needs






I was not sure what words to use in my search






Search required too many refinements to get to what I wanted






Search speed was too slow






Other, please specify: C



EDO0557 C Other search difficulty:
Open-ended
N
Other Search Difficulty
EDO0558 B If you used navigation today to find your information, what type of difficulty, if any, did you encounter with the navigation process? I did not encounter any difficulties
Dropdown (Select-one) Single N OPS Group Navigation Difficulty


Could not determine the best link on most pages






Could not navigate back to previous information






Would often feel lost, not know where I was






Had difficulty finding related information






Too many links or navigational choices






Links did not take me where I expected






Could not get started or did not know where to begin






Had difficulty finding detailed information






Had technical difficulties (e.g. broken links, error messages)






Navigation did not support what I was trying to accomplish






Navigated to the general area but could not find the specific information I needed






Other, please specify: D



EDO0559 D Other navigational difficulty:

Open-ended
N
Other Navigation Difficulty
EDO0560
Did you find what you were looking for? Yes
Checkbox One Up Vertical Single Y



Partially







Still looking







No, please specify: A




EDO0561 A Information not found

Open-ended
N

EDO0562
Do you use an RSS news reader? Yes
Dropdown (Select-one) Single N



No







Not sure





EDO0563
Do you review Airman Magazine electronically only? Yes
Dropdown (Select-one) Single N



No







Not sure





EDO0564
Do you use social media sites such as Blogging, MySpace, Facebook, etc.? Yes
Dropdown (Select-one) Single N



No







Not sure





EDO0565
How likely are you to use any of the Air Force Social Media tools, such as Twitter, Facebook, Blogs, or YouTube located at the bottom right of our website? 1=Very unlikely
Radio Button One Up Vertical Single N
Use Site's Social Media Tools


2






3






4






5






6






7






8






9






10=Very likely






Don't know




EDO0566
How likely are you to visit this site compared to other DoD sites? 1=Very unlikely
Radio Button One Up Vertical Single N
Other DoD Sites


2






3






4






5






6






7






8






9






10=Very likely






Don't know




EDO0567
How likely are you to visit this site compared to other government sites? 1=Very unlikely
Radio Button One Up Vertical Single N
Other Government Sites


2






3






4






5






6






7






8






9






10=Very likely






Don't know




EDO0568
How likely are you to visit this site compared to private industry sites? 1=Very unlikely
Radio Button One Up Vertical Single N
Private Industry Sites


2






3






4






5






6






7






8






9






10=Very likely






Don't know




EDO0569
What new features of the site do you like or value the most? Social Media bookmarking
Checkbox One Up Vertical Multi Y
New Features


RSS feeds






Facebook






Twitter






YouTube






Flickr






Air Force Blog






Widgets






Podcasts






Spotlights






Video browser






None of the above




EDO0570
What other features or information would you like to see on this site?

Open-ended
N

EDO0571
If you could make one improvement to this site, what would it be?

Open-ended
N

EDO0572
What is your country of origin? United States
Dropdown (Select-one) Single N
Country


Afghanistan







Albania







Algeria







Andorra







Angola







Anguilla







Antigua and Barbuda







Argentina







Armenia







Australia







Austria







Azerbaijan







Bahamas







Bahrain







Bangladesh







Barbados







Belarus







Belgium







Belize







Benin







Bermuda







Bhutan







Bolivia







Bosnia/Herzegovina







Botswana







Brazil







British Virgin Islands







British West Indies







Brunei







Bulgaria







Burkina Faso







Burma







Burundi







Cambodia







Cameroon







Canada







Cape Verde







Cayman Islands







Central African Republic







Chad







Chile







China







Colombia







Congo







Cook Islands







Costa Rica







Côte d'Ivoire







Croatia







Cuba







Cyprus







Czech Republic







Democratic Republic of Congo







Denmark







Djibouti







Dominica







Dominican Republic







East Timor







Ecuador







Egypt







El Salvador







Equatorial Guinea







Eritrea







Estonia







Ethiopia







Falkland Islands







Fiji







Finland







France







French Guiana







French West Indies







Gabon







Gambia







Gaza







Georgia







Germany







Ghana







Greece







Grenada







Guadeloupe







Guatemala







Guinea







Guinea-Bissau







Guyana







Haiti







Holy See







Honduras







Hong Kong







Hungary







Iceland







India







Indonesia







Iran







Iraq







Ireland







Israel







Italy







Jamaica







Japan







Jordan







Kazakhstan







Kenya







Kiribati







Kosovo







Kuwait







Kyrgyz Republic







Laos







Latvia







Lebanon







Lesotho







Liberia







Liechtenstein







Lithuania







Luxembourg







Macao







Macedonia (FYROM)







Madagascar







Malawi







Malaysia







Maldives







Mali







Malta







Marshall Islands







Martinique







Mauritania







Mauritius







Mexico







Micronesia







Moldova







Monaco







Mongolia







Montserrat







Morocco







Mozambique







Namibia







Nauru







Nepal







Netherlands







Netherlands Antilles







New Zealand







Newfoundland







Nicaragua







Niger







Nigeria







North Korea







Norway







Oman







Pakistan







Palau







Panama







Papua New Guinea







Paraguay







Peru







Philippines







Poland







Portugal







Qatar







Romania







Russia







Rwanda







Samoa







San Marino







Sao Tome/Principe







Saudi Arabia







Scotland







Senegal







Serbia and Montenegro







Seychelles







Sierra Leone







Singapore







Slovak Republic







Slovenia







Solomon Islands







Somalia







South Africa







South Korea







Spain







Sri Lanka







St. Kitts and Nevis







St. Lucia







St. Vincent and the Grenadines







Sudan







Suriname







Swaziland







Sweden







Switzerland







Syria







Taiwan







Tajikistan







Tanzania







Thailand







Tibet







Togo







Tonga







Trinidad and Tobago







Tunisia







Turkey







Turkmenistan







Tuvalu







Uganda







Ukraine







United Arab Emirates







United Kingdom







Uruguay







Uzbekistan







Vanuatu







Venezuela







Vietnam







Wales







West Bank







Yemen







Zambia







Zimbabwe





EDO0573
Where are you located? Deployed location
Dropdown (Select-one) Single N
Location


Stateside military base







Overseas military base







Outside of U.S.







In CONUS but not on a military base







Alabama







Alaska







Arizona







Arkansas







California







Colorado







Connecticut







Delaware







Florida







Georgia







Hawaii







Idaho







Illinois







Indiana







Iowa







Kansas







Kentucky







Louisiana







Maine







Maryland







Massachusetts







Michigan







Minnesota







Mississippi







Missouri







Montana







Nebraska







Nevada







New Hampshire







New Jersey







New Mexico







New York







North Carolina







North Dakota







Ohio







Oklahoma







Oregon







Pennsylvania







Rhode Island







South Carolina







South Dakota







Tennessee







Texas







Utah







Vermont







Virginia







Washington







Washington D.C.







West Virginia







Wisconsin







Wyoming





EDO0574
What is your current internet connection? Ship
Radio Button One Up Vertical Single N OPS Group Internet connection


Dialup






DSL






Cable Modem






Wireless






Satellite






T1






T3






Other, please specify: A





Don't know




EDO0575 A Other internet connection

Open-ended
N
Other internet connection
EDO0576
Please select the category that includes your age. 17 and under
Dropdown (Select-one) Single N



18 - 24







25 - 34







35 - 44







45 - 54







55 - 64







65 and over







I prefer not to respond





EDO0577
What is your gender? Female
Dropdown (Select-one) Single N
Gender


Male







I prefer not to respond





EDO0578
How do you describe your ethnicity? Hispanic
Dropdown (Select-one) Single N
Ethnicity


Non-Hispanic







I prefer not to respond





EDO0579
How do you describe your race? American Indian or Alaska Native
Dropdown (Select-one) Single N
Race


Asian or Pacific Islander







African American or Black







White







Other







I prefer not to respond





EDO0580
Which of the following best describes the highest level of education you have completed? Current middle or high school student
Dropdown (Select-one) Single N
Education


Did not complete high school







High school graduate







Some college/vocational school







College graduate







Some postgraduate school







Graduate/professional degree







Prefer not to respond





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AuthorProfessional Services
Last Modified Bysgrow
File Modified2010-03-02
File Created2001-08-03

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