Form 312 CQs 4-14-2010 312 CQs 4-14-2010 312 CQs 4-14-2010 to 5-2-2010

Customer Satisfaction Measure of Government Websites

312 CQs for OMB 4-14-2010 to 5-2-2010.xls

312 CQs for OMB 4-14-2010 to 5-2-2010

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Measures Name/Client name (CDs and Answer choices)
































DOJ NIJ DNA
































EDO01736
Did you take any training courses during your visit to DNA.gov today? Yes A,B Drop down, select one Single Y
Training









No












EDO01737 A How satisfied were you with the online training course(s) you took today? 1=Very Dissatisfied
Radio button, scale, no don't know Single Y
Training Satisfaction









2














3














4














5














6














7














8














9














Very Satisfied=10











EDO01738 B Please tell us why you provided the above rating.

Text area, no char limit
N
Training Rating























USGS
































EDO01988
What was your primary method of looking for information on this site today? Top Navigation Bar
Radio button, one-up vertical Single Y











Links within the Page















Search A, B














Did not use any of these












EDO01989 A Which Search feature did you use? USGS Store / Map Search
Radio button, one-up vertical Single Y











Any other search feature












EDO01990 B What type of difficulty, if any, did you encounter with the search feature? (select all that apply) Had no search difficulties
Checkbox, one-up vertical Multi Y











Returned too many results















Returned not enough or no results















Results were not relevant to my search terms or needs















I was not sure what words to use in my search















Search speed was too slow















Other, please specify BB











EDO01991 BB What other search issue did you experience?

Text area, no char limit
Y








EDO01992
Which of the following social media services have you participated in during the last month? (select all that apply) I do not use social media services
Checkbox, one-up vertical Multi Y











Facebook B














Twitter B














YouTube B














Flickr B














MySpace B














LinkedIn B














Internet Forums B














Blogs B














Other, please specify: A, B











EDO01993 A What other social media services do you use?

Text area, no char limit
Y








EDO01994 B Did you visit the USGS site today from a social media service? Yes C Radio button, one-up vertical Single Y











No












EDO01995 C Which service were you using that directed you to USGS? Twitter
Radio button, one-up vertical Single Y











Flickr















Facebook















YouTube















Other, please specify D











EDO01996 D What other social media service brought you to USGS?













EDO01997
If you could make one improvement to this site, what would it be?

Text area, no char limit Open N








File Typeapplication/vnd.ms-excel
Authorsilvina diaz
Last Modified ByEdwin.Oslan
File Modified2010-04-27
File Created2009-11-17

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