315 DHS CBP 315 DHS CBP Final
Customer Satisfaction Measure of Government Websites
315 DHS CBP.xls
313 CDC Mobile 314 CQs 5-3 to 5-19-10 315 DHS CBP 316 FCIC CQs
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
Download: xlsx | pdf
Custom Qsts
Overview
Model QstsCustom Qsts
Sheet 1: Model Qsts
| Model Instance Name: | ||||||
| DHS CBP Satisfaction Survey | ||||||
| MID: | ssYElM9JpFllEg5kc4gY4w== | |||||
| Date: | 4/329/2010 | |||||
| DHS CBP Satisfaction Survey | ||||||
| Model questions utilize the ACSI methodology to determine scores and impacts | ||||||
| ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | ||||
| Content (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | ||||
| 1 | Please rate the accuracy of information on this site. | 21 | What is your overall satisfaction with this site? | 24 | How likely are you to return to this site? | |
| 2 | Please rate the quality of information on this site. | 22 | How well does this site meet your expectations? | Recommend (1=Very Unlikely, 10=Very Likely) | ||
| 3 | Please rate the freshness of content on this site. | 23 | How does this site compare to your idea of an ideal website? | 25 | How likely are you to recommend this site to someone else? | |
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Primary Resource (1=Very Unlikely, 10=Very Likely) | |||||
| 4 | Please rate the visual appeal of this site. | 26 | How likely are you to use this site as your primary resource for information about CBP? | |||
| 5 | Please rate the balance of graphics and text on this site. | |||||
| 6 | Please rate the readability of the pages on this site. | |||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||
| 7 | Please rate how well the site is organized. | |||||
| 8 | Please rate the options available for navigating this site. | |||||
| 9 | Please rate how well the site layout helps you find what you are looking for. | 
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| 10 | Please rate the number of clicks to get where you want on this site. | |||||
| Search (1=Poor, 10=Excellent, Don't Know) | ||||||
| 11 | Please rate the relevance of search results on this site. | |||||
| 12 | Please rate the organization of search results on this site. | |||||
| 13 | Please rate how well the search results help you decide what to select. | |||||
| 14 | Please rate how well the search feature helps you to narrow the results to find what you want. | |||||
| Site Performance (1=Poor, 10=Excellent, Don't Know) | ||||||
| 15 | Please rate how quickly pages load on this site. | |||||
| 16 | Please rate the consistency of speed from page to page on this site. | |||||
| 17 | Please rate the ability to load pages without getting error messages on this site. | |||||
| Online Transparency (1=Poor, 10=Excellent, Don't Know) | ||||||
| 18 | Please rate how thoroughly this website discloses information about what this agency is doing. | |||||
| 19 | Please rate how quickly agency information is made available on this website. | |||||
| 20 | Please rate how well information about this agency's actions can be accessed by the public on this website. | |||||
Sheet 2: Custom Qsts
| Model Instance Name: | |||||||||
| DHS CBP Satisfaction Survey | underlined & italicized: RE-ORDER | ||||||||
| MID: | ssYElM9JpFllEg5kc4gY4w== | pink: ADDITION | |||||||
| Date: 4/29/2010 | blue + -->: REWORDING | ||||||||
| DHS CBP Satisfaction Survey CUSTOM QUESTION LIST | |||||||||
| QID (Group ID) |
Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label |
| KFB08416 | How frequently do you visit the site? | First time | Drop down, select one | S | Y | Frequency | |||
| More than once a day | |||||||||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every few months | |||||||||
| Every 6 months or less | |||||||||
| KFB08417 | What best describes your role when coming to this site? | U.S. Citizen/Legal Permanent Resident | Checkbox, one-up vertical | M | Y | Role | |||
| International visitor | |||||||||
| CBP employee | |||||||||
| Homeland Security employee (non-CBP) | |||||||||
| Other government employee (non-DHS) | |||||||||
| Customs broker | |||||||||
| Importer/Exporter | |||||||||
| Job seeker | |||||||||
| Student/Educator/Researcher | |||||||||
| Elected official or staffer | |||||||||
| Other | |||||||||
| KFB08418 | What area(s) of the site did you visit today? | About CBP | Checkbox, one-up vertical | M | Y | Area Visited | |||
| Newsroom | |||||||||
| Border Security | |||||||||
| Travel | |||||||||
| Trade | |||||||||
| Careers | |||||||||
| Alerts/Advisories | |||||||||
| Tip Lines | |||||||||
| Questions/Comments | |||||||||
| Forms | |||||||||
| En Espanol | |||||||||
| What's New | |||||||||
| Contacts | |||||||||
| Ports | |||||||||
| FOIA | |||||||||
| Other | |||||||||
| KFB08419 | What was your primary reason for visiting the site today? | General information | Radio button, one-up vertical | S | Y | Primary Reason | |||
| Travel process, requirements | |||||||||
| Trade regulations | |||||||||
| Border security progress | |||||||||
| Agency accomplishments/news | |||||||||
| Career opportunities | |||||||||
| Importing/exporting requirements | |||||||||
| How to file a complaint | |||||||||
| Cargo security | |||||||||
| Contact a port | |||||||||
| Trade notices, rulings, decisions | |||||||||
| Other | |||||||||
| KFB08420 | Did you find what you were looking for today? | Yes | Drop down, select one | S | Y | Find info | |||
| Partially | |||||||||
| No | |||||||||
| KFB08421 | What method did you use to find information on this site? | Site's search features | Checkbox, one-up vertical | M | Y | Method | |||
| Advanced search | |||||||||
| Top navigation bar | |||||||||
| Left navigation bar | |||||||||
| Quick links | |||||||||
| Links in the page | |||||||||
| Site map | |||||||||
| By browsing | |||||||||
| File Type | application/vnd.ms-excel |
| File Title | Questionnaire Production Guidelines_Template |
| Author | Professional Services |
| Last Modified By | sgrow |
| File Modified | 2010-05-19 |
| File Created | 2001-08-03 |
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