| Model Instance: U.S. NRC Satisfaction Survey | |||||||||
| MID: UhdBBQptJVk41wssVwc1Iw== | underlined & italicized: RE-ORDER | ||||||||
| #REF! | pink: ADDITION | ||||||||
| Date: 2/3/09 | blue + -->: REWORDING | ||||||||
| violet (bold): SKIP-LOGIC | |||||||||
| MID: UhdBBQptJVk41wssVwc1Iw== CUSTOM QUESTION LIST | |||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Labels |
| EDO03402 | How frequently do you visit this site? | First time | Dropdown (Select-one) | Single | Y | ||||
| More than once a day | |||||||||
| Daily | |||||||||
| About once a week | |||||||||
| About once a month | |||||||||
| Every 6 months or less | |||||||||
| EDO03403 | Which role/affiliation best describes you? | NRC licensee | Dropdown (Select-one) | Single | Y | ||||
| State or local government | |||||||||
| International regulatory community | |||||||||
| Public interest group | |||||||||
| NRC employee | |||||||||
| NRC contractor | |||||||||
| Other federal employee | |||||||||
| Nuclear industry | |||||||||
| Member of the public | |||||||||
| Law firm | |||||||||
| News media | |||||||||
| Congress | |||||||||
| Researcher | |||||||||
| Consultant | |||||||||
| Student | |||||||||
| Teacher | |||||||||
| Other | A | ||||||||
| EDO03404 | A | If you answered "Other" above, what other role best describes you? | Open-ended | N | |||||
| EDO03405 | What is your primary reason for visiting the site today? | Find out about NRC | Checkbox One Up Vertical | Multi | Y | ||||
| Read about what NRC does | |||||||||
| Read event reports | |||||||||
| Research about nuclear reactors | |||||||||
| Find information on nuclear materials | |||||||||
| Research information on radioactive waste | |||||||||
| Find out about public involvement/meetings | |||||||||
| Learn about current rulemakings | |||||||||
| Report a safety concern | |||||||||
| Learn about emergency preparedness | |||||||||
| Know about radiation protection | |||||||||
| Find employment at NRC | |||||||||
| Contact NRC | |||||||||
| Get information on license fees | |||||||||
| Download NRC forms | |||||||||
| Electronically submit documents | |||||||||
| News and info | |||||||||
| Find out what's new on the website | |||||||||
| Other | A | ||||||||
| Find 10CFR information | |||||||||
| Research or review current regulatory requirements, regulations and rules | |||||||||
| Find or download NUREG reports | |||||||||
| Obtain inspection reports | |||||||||
| Find a specific document | |||||||||
| EDO03406 | A | If you answered "Other" above, what is your other primary reason for visiting the site? | Open-ended | N | |||||
| EDO03407 | Did you find what you were looking for? | Yes | Radio Button One Up Vertical | Single | Y | ||||
| No | A | ||||||||
| Partially | |||||||||
| EDO03408 | A | If "No", what were you looking for? Please be brief and specific. | Open-ended | N | |||||
| EDO03409 | If you were looking for a specific document and you were unable to find it, what was this document? Please be brief and specific. | Open-ended | N | ||||||
| EDO03410 | What source brought you to our site? | Search engine | Dropdown (Select-one) | Single | Y | ||||
| Other government site | |||||||||
| Site bookmarked | |||||||||
| Referral | |||||||||
| Printed materials | |||||||||
| Media/news story | |||||||||
| Other | |||||||||
| EDO03411 | How do you prefer to navigate this site? | Site's search feature | Dropdown (Select-one) | Single | Y | ||||
| ADAMS web-based access search | |||||||||
| ADAMS Citrix-based access search | |||||||||
| FAQs | |||||||||
| Top & left navigation bars | |||||||||
| Quick links | |||||||||
| Site index | |||||||||
| Site map | |||||||||
| Other | A | ||||||||
| No preference | |||||||||
| EDO03412 | A | If you answered "Other" above, what is your other preferred means for navigating the site? | Open-ended | N | |||||
| EDO03413 | If you used the search feature of the site, what type of difficulty, if any, did you encounter with the Search? | I did not use the search | Dropdown (Select-one) | Single | Y | ||||
| Results were helpful | |||||||||
| Results were not helpful | |||||||||
| Returned too many results | |||||||||
| Returned not enough or no results | |||||||||
| Returned results that were too similar/redundant | |||||||||
| Results were not relevant to my search terms or needs | |||||||||
| I was not sure what words to use in my search | |||||||||
| Search required too many refinements to get what I wanted | |||||||||
| Other | |||||||||
| EDO03414 | What type of difficulty, if any, did you encounter with the navigation process? | I did not encounter any difficulty with navigation | Dropdown (Select-one) | Single | Y | ||||
| Could not determine the best link on most pages | |||||||||
| Could not navigate back to previous information | |||||||||
| I felt lost, not know where I was | |||||||||
| I had difficulty finding related information | |||||||||
| Too many links or navigational choices | |||||||||
| Links did not take me where I expected | |||||||||
| Could not get started or did not know where to begin | |||||||||
| I had difficulty finding detailed information | |||||||||
| I had technical difficulties (e.g. broken links, error messages) | |||||||||
| Navigation did not support what I was trying to accomplish | |||||||||
| Other | |||||||||
| EDO03415 | What feature or aspect or the NRC site do you most appreciate? (Please be brief and specific) | Open-ended | N | ||||||
| EDO03416 | What feature or aspect or the NRC site do you least appreciate? (Please be brief and specific) | Open-ended | N | ||||||
| EDO03417 | What other information would you like to see on the NRC site? (Please specify) | Open-ended | N | ||||||
| EDO03418 | If you could make one improvement to the site, what would it be? | No improvements are necessary | Dropdown (Select-one) | Single | Y | ||||
| Improve the ADAMS search engine | |||||||||
| Improve the regular or advance search feature | |||||||||
| Have better search criteria | |||||||||
| Provide better search results | |||||||||
| Improve the direct links, make them more intuitive | |||||||||
| Enhance the navigation of the site, make it more user friendly | |||||||||
| Make available more detailed information | |||||||||
| Make the terminology more understandable | |||||||||
| Update information more frequently | |||||||||
| Provide better 10CFR information | |||||||||
| Provide more documents, specific documents | |||||||||
| Offer older NUREGs, regulatory reports, guidelines, rules and regulations | |||||||||
| Supply all documents electronically or in PDF format | |||||||||
| Have a better site organization, better site map | |||||||||
| Other | A | ||||||||
| EDO03419 | A | What other improvements would you make to this site? | Open-ended | N | |||||
| EDO03420 | Do you have any other comments about our site? (Please specify) | Open-ended | N | ||||||
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |