Measures Name/Client name (CDs and Answer choices) |
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DHS Satisfaction Survey - Transparency |
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ACQOsl0001999 |
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What is your primary purpose for visiting this site today? |
ACQOsl0001999A01 |
Seeking a job |
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Radio button, one-up vertical |
Single |
Y |
Other, please specify |
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ACQOsl0001999A02 |
I am a student conducting research |
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ACQOsl0001999A03 |
Other, please specify |
A |
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ACQOsl0002000 |
A |
What other purpose did you have for visiting this site today? |
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Text area, no char limit |
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Y |
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ACQOsl0002001 |
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Were you able to complete your task? |
ACQOsl0002001A01 |
Yes |
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Radio button, one-up vertical |
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Y |
Skip Logic Group |
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ACQOsl0002001A02 |
No |
A |
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ACQOsl0002002 |
A |
Why were you unable to complete your task? |
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Text area, no char limit |
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Y |
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NIAMS Survey |
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ACQOsl0002004 |
A |
What type of health related information were you primarily looking for today? |
ACQOsl0002004A01 |
Arthritis/rheumatic diseases |
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Radio button, one-up vertical |
Single |
Y |
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ACQOsl0002004A02 |
Bone health and/or diseases |
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ACQOsl0002004A03 |
Skin diseases |
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ACQOsl0002004A04 |
Muscle injury and/or diseases |
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ACQOsl0002004A05 |
Other |
C |
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ACQOsl0002005 |
C |
What other type of health related information were you looking for? |
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Text field, <100 char |
Open |
N |
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SSA Retirement Estimator v3 |
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EDO06581 |
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What is your preferred language for conducting business with the Social Security Administration? |
EDO06581A001 |
English |
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Radio button, one-up vertical |
Single |
Y |
OPS Group |
Preferred language |
This is not a new question |
EDO06581A002 |
Spanish |
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EDO06581A003 |
Other, please specify |
A |
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EDO06582 |
A |
Other preferred language |
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Text field, <100 char |
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N |
OPS Group |
Other learned about |
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EDO06583 |
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What is your current marital status? |
EDO06583A001 |
Married |
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Radio button, one-up vertical |
Single |
N |
OPS Group |
Marital Status |
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EDO06583A002 |
Separated |
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EDO06583A003 |
Divorced |
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EDO06583A004 |
Widowed |
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EDO06583A005 |
Never married |
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EDO06583A006 |
Prefer not to answer |
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EDO06583A007 |
Other, please specify |
x |
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EDO06584 |
X |
Other marital status |
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Text field, <100 char |
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N |
OPS Group |
Other Marital |
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Farm Bureau Financial Services |
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EDO06713 |
B |
Please rate the process for making a payment on this site. |
EDO06713A001 |
1-Very Difficult |
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Radio button, scale, has don't know |
Single |
Y |
Skip Logic Group |
Making a Payment |
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EDO06713A002 |
2 |
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EDO06713A003 |
3 |
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EDO06713A004 |
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EDO06713A005 |
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EDO06713A006 |
6 |
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EDO06713A007 |
7 |
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EDO06713A008 |
8 |
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EDO06713A009 |
9 |
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EDO06713A010 |
10- Very Easy |
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EDO06713A011 |
N/A |
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EDO06714 |
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Did you have trouble signing into your account today? |
EDO06714A001 |
Yes |
A, B |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Difficulty Logging In |
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EDO06714A002 |
No |
B |
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EDO06714A003 |
Does not apply |
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EDO06715 |
A |
What specifically caused you to have trouble while trying to login? |
EDO06715A001 |
Forgot password |
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Radio button, one-up vertical |
Open |
N |
Skip Logic Group |
Specific Login Difficulty |
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EDO06715A002 |
Forgot User Name |
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EDO06715A003 |
System didn't recognize my User Name or Password |
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EDO06715A004 |
Other |
A1 |
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EDO06716 |
A1 |
Other login issues you encountered. |
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Text area, no char limit |
Single |
N |
Skip Logic |
OE_Login Difficulty |
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EDO06717 |
B |
Please rate how satisfied you were with the ease of the login/registration process. |
EDO06717A001 |
1-Very Dissatisfied |
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Radio button, scale, has don't know |
Single |
Y |
Skip Logic |
Rate Login |
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EDO06717A002 |
2 |
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EDO06717A003 |
3 |
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EDO06717A004 |
4 |
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EDO06717A005 |
5 |
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EDO06717A006 |
6 |
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EDO06717A007 |
7 |
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EDO06717A008 |
8 |
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EDO06717A009 |
9 |
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EDO06717A010 |
10- Very Satisfied |
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EDO06717A011 |
N/A |
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EDO06718 |
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Have you ever accessed fbfs.com from a mobile device? (Cell phone, iPhone, iPad, Blackberry, etc.) |
EDO06718A01 |
Yes |
A |
Radio button, one-up vertical |
Single |
Y |
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Mobile |
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EDO06718A02 |
No |
B |
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EDO06719 |
A |
Please rate how satisfied you were with your experience visiting fbfs.com using a mobile device. |
EDO06719A001 |
1-Very Dissatisfied |
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Satisfaction with Mobile |
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EDO06719A002 |
2 |
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EDO06719A003 |
3 |
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EDO06719A004 |
4 |
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EDO06719A005 |
5 |
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EDO06719A006 |
6 |
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EDO06719A007 |
7 |
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EDO06719A008 |
8 |
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EDO06719A009 |
9 |
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EDO06719A010 |
10- Very Satisfied |
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EDO06719A011 |
N/A |
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EDO06720 |
B |
How interested would you be in accessing fbfs.com through your mobile device? (Cell phone, iPhone, iPad, Blackberry, etc.) |
EDO06720A001 |
1-Not Interested |
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Interest in Mobile |
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EDO06720A002 |
2 |
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EDO06720A003 |
3 |
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EDO06720A004 |
4 |
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EDO06720A005 |
5 |
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EDO06720A006 |
6 |
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EDO06720A007 |
7 |
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EDO06720A008 |
8 |
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EDO06720A009 |
9 |
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EDO06720A010 |
10- Very Interested |
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EDO06720A011 |
N/A |
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FBI Internet Satisfaction Survey |
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ACQOsl0002099 |
B |
How does the new FBI.gov site compare to the previous website design? |
ACQOsl0002099A01 |
Better than the previous design |
|
Radio button, one-up vertical |
Single |
Y |
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Redesign Q1 |
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ACQOsl0002099A02 |
The same as the previous design |
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ACQOsl0002099A03 |
Worse than the previous design |
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ACQOsl0002099A04 |
Don't Know |
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ACQOsl0002100 |
C |
Please select the statement which best describes your experience with the new FBI.gov site redesign: |
ACQOsl0002100A01 |
It is easier to find what I am looking for |
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Radio button, one-up vertical |
Single |
Y |
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Redesign Q2 |
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ACQOsl0002100A02 |
It is harder to find what I am looking for |
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ACQOsl0002100A03 |
My experience is no different when looking for information on the new site |
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ACQOsl0001974 |
D |
Please tell us what you think of the new FBI.gov site: |
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Text area, no char limit |
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N |
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Redesign Open |
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USDA FSA v2 |
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C |
Would a wizard (a step-by-step user interface; ex. Benefits Finder Wizard) to help you find the information be useful? |
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Yes |
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No |
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D |
What do you plan to do next? |
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M |
Please tell us what links were broken or the errors received. |
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Where are you located? |
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Alabama |
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Drop down, select one |
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Alaska |
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Arizona |
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Arkansas |
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California |
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Colorado |
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Connecticut |
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Delaware |
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District of Columbia |
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Florida |
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Georgia |
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Hawaii |
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Idaho |
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Illinois |
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Indiana |
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Iowa |
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Kansas |
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Kentucky |
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Louisiana |
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Maine |
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Maryland |
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Massachusetts |
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Michigan |
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Minnesota |
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Mississippi |
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Missouri |
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Montana |
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Nebraska |
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Nevada |
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New Hampshire |
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New Jersey |
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New Mexico |
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New York |
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North Carolina |
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North Dakota |
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Ohio |
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Oklahoma |
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Oregon |
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Pennsylvania |
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Rhode Island |
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South Carolina |
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South Dakota |
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Tennessee |
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Texas |
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Utah |
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Vermont |
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Virginia |
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Washington |
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West Virginia |
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Wisconsin |
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Wyoming |
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US Territory |
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I live outside the U.S. |
F |
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Would an app (ex. Program Eligibility Analyzer) to help determine which programs apply to you be helpful? |
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Yes |
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No |
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Would an app (ex. Program Finder) to help you find the notices and directives that apply to you be helpful? |
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Yes |
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No |
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SSA iClaim |
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ACQDom0001966 |
X |
Did you visit the Social Security home page (www.socialsecurity.gov) today? |
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Yes |
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No |
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Y |
Did you use the SEARCH box on our website to find what you needed? |
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Yes |
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No |
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Z |
Please tell us how easy it was for you to find the application for benefits: |
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I had little or no difficulty getting to the application |
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I found it somewhat difficult to find the application |
Z1 |
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Z1 |
I found it somewhat difficult to find the application because (check all that apply): |
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I did not know where to begin looking |
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It was not clear to me where the links would lead |
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The information did not seem to be organized in a logical manner |
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On the home page, it was not clear where the Medicare related links would lead |
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I used the search function but the results didn’t seem to apply to Medicare specifically |
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Other reason (please describe) |
Z2 |
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Z2 |
Other: |
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How did you arrive on the Social Security website today? |
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Typed ssa.gov or socialsecurity.gov into the browser |
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Did a search (i.e. Google, Bing, Yahoo) |
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Followed a link from medicare.gov |
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Followed a link from another website |
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Healthfinder.gov |
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ACQOsl0002106 |
A |
Please list the search terms you typed into the search box on the Healthfinder.gov site: |
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Text field, <100 char |
Single |
N |
Skip Logic Group |
Search Terms |
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ACQOsl0002107 |
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Which of the following social media do you use regularly (at least once a month)? (Please select all that apply) |
ACQOsl0002107A01 |
Facebook |
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Checkbox, one-up vertical |
Multi |
Y |
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Social Media |
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ACQOsl0002107A02 |
Twitter |
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ACQOsl0002107A03 |
LinkedIn |
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ACQOsl0002107A04 |
Discussion boards |
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ACQOsl0002107A05 |
Blogs |
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NIDCR Spanish (Engl Equiv) |
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ACQOsl0002108 |
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How would you best describe the Spanish-language information on this website? |
ACQOsl0002108A01 |
Very difficult to understand |
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Radio button, one-up vertical |
Single |
Yes |
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Comprehension |
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ACQOsl0002108A02 |
Somewhat difficult to understand |
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ACQOsl0002108A03 |
Somewhat easy to understand |
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ACQOsl0002108A04 |
Very easy to understand |
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CMS - Highmark J12 |
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ACQOsl0002163 |
F |
What specific search terms did you use to try to find the information you were looking for? |
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Text field, <100 char |
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N |
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