373 CQs for OMB 9- 373 CQs for OMB 9-21-2010 to 10-17-2010

Customer Satisfaction Measure of Government Websites

2010 373 CQs for OMB 9-21-2010 to 10-17-2010.xlsx

369 GobiernoUSA Qs 370 MyMoney gov Qs 371NLM Exhibition Survey 372 PBGC My PAA v3 Qs 373 CQs for OMB 9-21-10-17-2010

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Measures Name/Client name (CDs and Answer choices)










DHS Satisfaction Survey - Transparency






















ACQOsl0001999
What is your primary purpose for visiting this site today? ACQOsl0001999A01 Seeking a job
Radio button, one-up vertical Single Y Other, please specify




ACQOsl0001999A02 I am a student conducting research









ACQOsl0001999A03 Other, please specify A





ACQOsl0002000 A What other purpose did you have for visiting this site today?


Text area, no char limit
Y


ACQOsl0002001
Were you able to complete your task? ACQOsl0002001A01 Yes
Radio button, one-up vertical
Y Skip Logic Group




ACQOsl0002001A02 No A





ACQOsl0002002 A Why were you unable to complete your task?


Text area, no char limit
Y














NIAMS Survey






















ACQOsl0002004 A What type of health related information were you primarily looking for today? ACQOsl0002004A01 Arthritis/rheumatic diseases
Radio button, one-up vertical Single Y





ACQOsl0002004A02 Bone health and/or diseases









ACQOsl0002004A03 Skin diseases









ACQOsl0002004A04 Muscle injury and/or diseases









ACQOsl0002004A05 Other C





ACQOsl0002005 C What other type of health related information were you looking for?


Text field, <100 char Open N














SSA Retirement Estimator v3






















EDO06581
What is your preferred language for conducting business with the Social Security Administration? EDO06581A001 English
Radio button, one-up vertical Single Y OPS Group Preferred language This is not a new question
EDO06581A002 Spanish







EDO06581A003 Other, please specify A





EDO06582 A Other preferred language


Text field, <100 char
N OPS Group Other learned about
EDO06583
What is your current marital status? EDO06583A001 Married
Radio button, one-up vertical Single N OPS Group Marital Status


EDO06583A002 Separated









EDO06583A003 Divorced                   








EDO06583A004 Widowed                  








EDO06583A005 Never married          









EDO06583A006 Prefer not to answer









EDO06583A007 Other, please specify x





EDO06584 X Other marital status


Text field, <100 char
N OPS Group Other Marital












Farm Bureau Financial Services






















EDO06713 B Please rate the process for making a payment on this site. EDO06713A001 1-Very Difficult
Radio button, scale, has don't know Single Y Skip Logic Group Making a Payment



EDO06713A002 2









EDO06713A003 3









EDO06713A004 4









EDO06713A005 5









EDO06713A006 6









EDO06713A007 7









EDO06713A008 8









EDO06713A009 9









EDO06713A010 10- Very Easy









EDO06713A011 N/A






EDO06714
Did you have trouble signing into your account today? EDO06714A001 Yes A, B Radio button, one-up vertical Single Y Skip Logic Group Difficulty Logging In



EDO06714A002 No B








EDO06714A003 Does not apply






EDO06715 A What specifically caused you to have trouble while trying to login? EDO06715A001 Forgot password
Radio button, one-up vertical Open N Skip Logic Group Specific Login Difficulty



EDO06715A002 Forgot User Name









EDO06715A003 System didn't recognize my User Name or Password









EDO06715A004 Other A1





EDO06716 A1 Other login issues you encountered.


Text area, no char limit Single N Skip Logic OE_Login Difficulty
EDO06717 B Please rate how satisfied you were with the ease of the login/registration process. EDO06717A001 1-Very Dissatisfied
Radio button, scale, has don't know Single Y Skip Logic Rate Login



EDO06717A002 2









EDO06717A003 3









EDO06717A004 4









EDO06717A005 5









EDO06717A006 6









EDO06717A007 7









EDO06717A008 8









EDO06717A009 9









EDO06717A010 10- Very Satisfied









EDO06717A011 N/A






EDO06718
Have you ever accessed fbfs.com from a mobile device? (Cell phone, iPhone, iPad, Blackberry, etc.) EDO06718A01 Yes A Radio button, one-up vertical Single Y
Mobile



EDO06718A02 No B





EDO06719 A Please rate how satisfied you were with your experience visiting fbfs.com using a mobile device. EDO06719A001 1-Very Dissatisfied




Satisfaction with Mobile



EDO06719A002 2









EDO06719A003 3









EDO06719A004 4









EDO06719A005 5









EDO06719A006 6









EDO06719A007 7









EDO06719A008 8









EDO06719A009 9









EDO06719A010 10- Very Satisfied









EDO06719A011 N/A






EDO06720 B How interested would you be in accessing fbfs.com through your mobile device? (Cell phone, iPhone, iPad, Blackberry, etc.) EDO06720A001 1-Not Interested




Interest in Mobile



EDO06720A002 2









EDO06720A003 3









EDO06720A004 4









EDO06720A005 5









EDO06720A006 6









EDO06720A007 7









EDO06720A008 8









EDO06720A009 9









EDO06720A010 10- Very Interested









EDO06720A011 N/A


















FBI Internet Satisfaction Survey






















ACQOsl0002099 B How does the new FBI.gov site compare to the previous website design?  ACQOsl0002099A01 Better than the previous design
Radio button, one-up vertical Single Y
Redesign Q1



ACQOsl0002099A02 The same as the previous design









ACQOsl0002099A03 Worse than the previous design









ACQOsl0002099A04 Don't Know






ACQOsl0002100 C Please select the statement which best describes your experience with the new FBI.gov site redesign: ACQOsl0002100A01 It is easier to find what I am looking for
Radio button, one-up vertical Single Y
Redesign Q2



ACQOsl0002100A02 It is harder to find what I am looking for









ACQOsl0002100A03 My experience is no different when looking for information on the new site






ACQOsl0001974 D Please tell us what you think of the new FBI.gov site:


Text area, no char limit
N
Redesign Open












USDA FSA v2























C Would a wizard (a step-by-step user interface; ex. Benefits Finder Wizard) to help you find the information be useful?
Yes







No







D What do you plan to do next?









M Please tell us what links were broken or the errors received.










Where are you located?
Alabama
Drop down, select one





Alaska







Arizona







Arkansas







California







Colorado







Connecticut







Delaware







District of Columbia







Florida







Georgia







Hawaii







Idaho







Illinois







Indiana







Iowa







Kansas







Kentucky







Louisiana







Maine







Maryland







Massachusetts







Michigan







Minnesota







Mississippi







Missouri







Montana







Nebraska







Nevada







New Hampshire







New Jersey







New Mexico







New York







North Carolina







North Dakota







Ohio







Oklahoma







Oregon







Pennsylvania







Rhode Island







South Carolina







South Dakota







Tennessee







Texas







Utah







Vermont







Virginia







Washington







West Virginia







Wisconsin







Wyoming







US Territory







I live outside the U.S. F







Would an app (ex. Program Eligibility Analyzer) to help determine which programs apply to you be helpful?
Yes








No








Would an app (ex. Program Finder) to help you find the notices and directives that apply to you be helpful?
Yes








No






























SSA iClaim






















ACQDom0001966 X Did you visit the Social Security home page (www.socialsecurity.gov) today?
Yes










No







Y Did you use the SEARCH box on our website to find what you needed?
Yes










No







Z Please tell us how easy it was for you to find the application for benefits:
I had little or no difficulty getting to the application










I found it somewhat difficult to find the application Z1






Z1 I found it somewhat difficult to find the application because (check all that apply):
I did not know where to begin looking










It was not clear to me where the links would lead










The information did not seem to be organized in a logical manner










On the home page, it was not clear where the Medicare related links would lead










I used the search function but the results didn’t seem to apply to Medicare specifically










Other reason (please describe) Z2






Z2 Other:










How did you arrive on the Social Security website today?
Typed ssa.gov or socialsecurity.gov into the browser










Did a search (i.e. Google, Bing, Yahoo)










Followed a link from medicare.gov










Followed a link from another website


















Healthfinder.gov






















ACQOsl0002106 A Please list the search terms you typed into the search box on the Healthfinder.gov site:


Text field, <100 char Single N Skip Logic Group Search Terms
ACQOsl0002107
Which of the following social media do you use regularly (at least once a month)? (Please select all that apply) ACQOsl0002107A01 Facebook
Checkbox, one-up vertical Multi Y
Social Media

ACQOsl0002107A02 Twitter

ACQOsl0002107A03 LinkedIn

ACQOsl0002107A04 Discussion boards

ACQOsl0002107A05 Blogs












NIDCR Spanish (Engl Equiv)






















ACQOsl0002108
How would you best describe the Spanish-language information on this website? ACQOsl0002108A01 Very difficult to understand 
Radio button, one-up vertical Single Yes
Comprehension



ACQOsl0002108A02 Somewhat difficult to understand 




ACQOsl0002108A03 Somewhat easy to understand 




ACQOsl0002108A04 Very easy to understand













CMS - Highmark J12










ACQOsl0002163 F What specific search terms did you use to try to find the information you were looking for?


Text field, <100 char
N


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