386 DOJ - BJS Ques 386 DOJ - BJS Questionnaire

Customer Satisfaction Measure of Government Websites

2010 386 DOJ - BJS Questionnaire.xls

382 FCA Draft Qs, 383 FedsHireVets Qs, 384 PSC Q's, 385 Capitol Visitor Center Q's, 386 DOJ - BJS Q's, 387 CQs for OMB 11-3-2010 to 11-29-2010

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Model Instance Name:

red & strike-through: DELETE









BJS

underlined & italicized: RE-ORDER









MID: dN1h5EEogct1wh4BU0lFcQ==

pink: ADDITION









Date: 11/17/2010

blue + -->: REWORDING









BJS CUSTOM QUESTION LIST




QID
(Group ID)
Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions 25 character limit. Leave blank if you want DOT to fill this part out. CQ Label



EDO08256
How frequently do you visit this site? First time
Radio button, one-up vertical Single Y
Visit Frequency






More than once a day











Daily











About once a week











About once a month











Every 6 months or less








EDO08257
Which best describes you? Academia
Drop down, select one Single Y
Role






Corrections












County government












Courts and prosecution












Education/training












Elected/Appointed Office












Federal government












General Public












Human resources












Information systems












Juveniles












Law Enforcement












Legal defense












Local government












Media












Office of Justice Programs












Organization for profit












Parole and probation












Research












State government












Student












Other A








EDO08273 A Please tell us your role.

Text area, no char limit
N Skip Logic Group OE_Role



EDO08258
What is your primary reason for visiting the site today? Research a specific topic or issue A Drop down, select one Single Y Skip Logic Group Reason






Access or download a publication A










Obtain funding information A










Look up a key statistic or definition A










Materials for a course I'm teaching A










Materials for a course I'm taking A










Background information on a topic A










Just browsing











Other B,A







EDO08259 B Please tell us why you were visiting today.

Text area, no char limit Single N Skip Logic Group OE_Reason



EDO08260 A Did you find what you were looking for? Yes
Radio button, one-up vertical Single Y Skip Logic Group Found





No C









Partially D







EDO08261 C Please tell us specifically what you were looking for.

Text area, no char limit Single N Skip Logic Group OE_Looking For



EDO08262 D What do you plan to do next? Continue looking on this site
Radio button, one-up vertical Single Y Skip Logic Group Do Next






Try another website











Call for assistance











Email for assistance











Subscribe to RSS/JUSTSTATS/GovDelivery for notification of updates











Other E







EDO08263 E What will you do next?

Text area, no char limit Single N Skip Logic Group OE_Do Next



EDO08264
Please tell us about your navigation experience. I had no difficulty navigating this site
Drop down, select one Single Y Skip Logic Group Navigation






I was able to navigate to the general area, but could not find the specific content I needed











Site has too many links











Site has too few links











Links/labels are difficult to understand











Links did not take me where I expected











Could not get started or did not know where to begin











Had technical difficulties (e.g. broken links, error messages)











Other A,B







EDO08265 A Please describe your experience navigating the site.

Text area, no char limit Single N Skip Logic Group OE_Navigation



EDO08266 B Please tell us what links were broken or the errors received.

Text area, no char limit Single N Skip Logic Group OE_Nav Errors



EDO08267
Did you use the search feature today? Yes A,B Radio button, one-up vertical Single Y Skip Logic Group Search






No









EDO08268 A Where the search results helpful? Yes
Radio button, one-up vertical Single Y Skip Logic Group Search results






No









EDO08269 B Did you encounter any difficulty with the search feature? Yes C Radio button, one-up vertical Single Y Skip Logic Group Difficulty with Search






No









EDO08270 C What type of difficulty did you primarily encounter? It returned no results.
Drop down, select one Single Y Skip Logic Group What Difficulties






It returned too many results.












It returned too few results.












Results links were broken.












Results were not relevant to my search terms or needs.












Results were too similar/redundant.












Search required too many attempts.












I was not sure what words to use in my search.












Search speed was too slow.












Search results were not organized well.












Other D








EDO08271 D Please describe the search difficulties you experienced.

Text area, no char limit
N Skip Logic Group OE_ Difficulties



EDO08272
If you could improve one thing about this website, what would it be?

Text area, no char limit Single N
Improvements









































































File Typeapplication/vnd.ms-excel
File TitleQuestionnaire Production Guidelines_Template
AuthorProfessional Services
Last Modified Byedwin.oslan
File Modified2010-11-23
File Created2001-08-03

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