398 VA CQs for OMB 398 VA CQs for OMB 12-14-2010 to 1-11-2011

Customer Satisfaction Measure of Government Websites

2011 398 CQs for OMB 12-14-2010 to 1-11-2011.xlsx

398CQs12-14-2010 to 1-11-2011,399NIDCR English 2011 Q,400Q's_NGSNOAA_12-16-2010,401CDC_New_Q's_12_27_2010_FINAL3,404VOA English V2 Q's _Temp,405CQs1-11-2011,406GSA Auctions1-12-11,407GSA Xcess,408Os R

OMB: 1090-0008

Document [xlsx]
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Measures Name/Client name (CDs and Answer choices)




















VA eBenefits









ACQOsl0002979 B What will you do next? ACQOsl0002979A01 Nothing, although I did not find/complete what I wanted
Radio button, one-up vertical Single Y Skip Logic Group



ACQOsl0002979A02 Call the eBenefits call center








ACQOsl0002979A03 Return to the eBenefits site later and try again








ACQOsl0002979A04 Send an email








ACQOsl0002979A05 Other (please specify) C




ACQOsl0002980 C What else would you do next?


Text area, no char limit
Y Skip Logic Group
ACQOsl0002981
How did you primarily look for information on the site today? ACQOsl0002981A01 Chose a main menu item e.g. My eBenefits, Benefits Links etc.
Radio button, one-up vertical Single Y OPS Group



ACQOsl0002981A02 Clicked a link on the homepage








ACQOsl0002981A03 Used the search box








ACQOsl0002981A04 Narrowed choices by using the checkboxes on a Benefits Links page








ACQOsl0002981A05 Other, please specify A




ACQOsl0002982 A How else did you look for information on the site?


Text area, no char limit
Y OPS Group
ACQOsl0002983
Did you register for this site today? ACQOsl0002983A01 Yes A, B Radio button, one-up vertical Single Y OPS Group



ACQOsl0002983A02 No, I have already registered B







ACQOsl0002983A03 No, I am not registered for this site.





ACQOsl0002984 A Is there any additional information that would be helpful in the registration process?







ACQOsl0002985 B Did you try to log in on this site today? ACQOsl0002985A01 Yes C Radio button, one-up vertical Single Y Skip Logic Group



ACQOsl0002985A02 No





ACQOsl0002986 C Were you able to log in successfully? ACQOsl0002986A01 Yes, the first time I tried D Radio button, one-up vertical Single Y Skip Logic Group



ACQOsl0002986A02 Yes, after more than one try D







ACQOsl0002986A03 No, I was unable to log in CC,D




ACQOsl0002987 CC Why were you unable to log in?


Text area, no char limit
Y Skip Logic Group
ACQOsl0002988 D What, if anything, would you like improved about the log in process?


Text area, no char limit
N Skip Logic Group











American Cancer Society v2




















ACQOsl0003065
How frequently do you visit this site? ACQOsl0003065A01 This is my first time
Radio button, one-up vertical Single y
Visit Frequency



ACQOsl0003065A02 Daily








ACQOsl0003065A03 Weekly








ACQOsl0003065A04 Monthly








ACQOsl0003065A05 Several times a year or less





ACQOsl0003065 DD What type of donation did you make? ACQOsl0003065A01 Memorial Gift
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ACQOsl0003065A02 Honor Gift








ACQOsl0003065A03 General Gift
















NCI Spanish 2009




















ENACQOsl0003210 Z2 I am looking for information about the treatment of: ENACQOsl0003210A01 A child or teenager with cancer
Radio buttons Single Optional Skip Logic Group Treatment Of



ENACQOsl0003210A02 An adult with cancer





ENACQOsl0003211 Z3 I am looking for information about clinical trials for: ENACQOsl0003211A01 A child or teenager with cancer
Radio buttons Single Optional Skip Logic Group Clinical Trials Info



ENACQOsl0003211A02 An adult with cancer





ENACQOsl0003212
Did you notice that certain information is available in both patient and health professional versions? ENACQOsl0003212A01 Yes Z1 Radio buttons single Required Skip Logic Group Versions


ENACQOsl0003212A02 No


ENACQOsl0003212A03 Not sure
ENACQOsl0003213 Z1 Did you look at: ENACQOsl0003213A01 Patient
Radio buttons single Optional Skip Logic Group Look At Version


ENACQOsl0003213A02 Health professional


ENACQOsl0003213A03 Both versions


ENACQOsl0003213A04 Neither version


ENACQOsl0003213A05 Not sure
ENACQOsl0003214 C1A Are you involved in clinical research? ENACQOsl0003214A01 Yes
Radio buttons Single optional due to skip Skip Logic Group Clinical Research


ENACQOsl0003214A02 No












U.S. NRC Satisfaction Survey v2




















ACQOsl0003235 B Were you able to find the specific report/document you came to the NRC site for today: ACQOsl0003235A01 Yes
Radio Button One Up Vertical Single Y




ACQOsl0003235A02 No C, D







ACQOsl0003235A03 Partially





ACQOsl0003236 C Which of the following best describes the reason why you were unable to obtain the report/document: ACQOsl0003236A01 The report/document I am looking for is not yet posted on the site (The document is not posted quickly enough)
Radio Button One Up Vertical






ACQOsl0003236A02 I was not sure where the report/document is located on the site








ACQOsl0003236A03 I had a technical issue when trying to access the report/document (ie. File would not open, pages to access document would not load, etc.)








ACQOsl0003236A04 Other, please specify:





ACQOsl0003189 D Please describe in detail which report/document you were unable to find on the site.


Open-ended



ACQOsl0003250
Did you use the search feature during your visit today? ACQOsl0003250A01 Yes K Radio Button, one-up vertical Single Y Skip Logic Group Search Usage



ACQOsl0003250A02 No








ACQOsl0003250A03 Don't recall





ACQOsl0003251 K Please tell us about your experience with the site's search feature today. (Please select all that apply.) ACQOsl0003251A01 The search feature met my needs today.
Checkbox, one-up vertical Multi Y Skip Logic Group Search Experience



ACQOsl0003251A02 I had issues with the basic search process (how to use it, terms to enter). A







ACQOsl0003251A03 I had issues with the visual display of the search results (text size, images). B







ACQOsl0003251A04 I had issues with the search results I received. C







ACQOsl0003251A05 I had issues with sorting, filtering, advanced search, or lack of these options. D







ACQOsl0003251A06 I had technical issues with the search feature. E







ACQOsl0003251A07 None of these





ACQOsl0003252 A What were your issues with the basic search process? (Please select all that apply.) ACQOsl0003252A01 It was not clear to me how to use the search feature
Checkbox, one-up vertical Multi Y Skip Logic Group Issues basic Search



ACQOsl0003252A02 I did not know what terms to use to get the results I wanted








ACQOsl0003252A03 There were too many steps or refinements to get to what I wanted








ACQOsl0003252A04 I had a different issue with the basic search process: F




ACQOsl0003253 F My issue was:
Open-ended
Text area, no char limit


Other basic issue
ACQOsl0003254 B What were your issues with the visual display of the search results? (Please select all that apply.) ACQOsl0003254A01 I could not see enough of the description to decide which link to choose
Checkbox, one-up vertical Multi Y Skip Logic Group Issues visual display



ACQOsl0003254A02 The text was too small








ACQOsl0003254A03 The page was too crowded








ACQOsl0003254A04 I could not see much difference between the listings/items








ACQOsl0003254A05 I had a different issue with the visual display of results: G




ACQOsl0003255 G My issue was:
Open-ended
Text area, no char limit


Other visual issue
ACQOsl0003237 C What were your issues with the search results? (Please select all that apply.) ACQOsl0003237A01 Results were not relevant/not what I wanted
Checkbox, one-up vertical Multi Y Skip Logic Group Issues Search results



ACQOsl0003237A02 There were not enough results








ACQOsl0003237A03 There were NO results








ACQOsl0003237A04 There was too little information in the results to decide what to choose








ACQOsl0003237A05 Many of the search results looked the same








ACQOsl0003237A06 I had a different issue with the search results: H




ACQOsl0003238 H My issue was:
Open-ended
Text area, no char limit


Other results issue
ACQOsl0003239 D What were your issues with sorting, filtering, or advanced search? (Please select all that apply.) ACQOsl0003239A01 The results were not sorted in a helpful way
Checkbox, one-up vertical Multi Y Skip Logic Group Issues sorting



ACQOsl0003239A02 I want advanced search options








ACQOsl0003239A03 I want more sorting/filtering/advanced search options K







ACQOsl0003239A04 I had a different sorting/filtering issue: I




ACQOsl0003240 I My issue was:
Open-ended
Text area, no char limit


Other sorting issue
ACQOsl0003241 K The sorting/filtering/advanced search options I would like are:
Open-ended
Text area, no char limit


Other sorting issue
ACQOsl0003242 E The technical issue I had with search was: ACQOsl0003242A01 Search speed was too slow
Radio button, two-up vertical Single Y




ACQOsl0003242A02 I had the following technical issue: J




ACQOsl0003243 J My issue was:
Open-ended
Text area, no char limit


Other technical issue











NIDDK Survey




















ACQOsl0003310 A Which health information topics did you primarily visit today? ACQOsl0003310A01 Diabetes
Radio button, one-up vertical Single Y




ACQOsl0003310A02 Digestive diseases








ACQOsl0003310A03 Liver disease








ACQOsl0003310A04 Kidney disease








ACQOsl0003310A05 Urologic disease








ACQOsl0003310A06 Nutrition








ACQOsl0003310A07 Weight Control Information Network








ACQOsl0003310A08 Other, please specify: AA




ACQOsl0003311 AA Which other health topic did you visit?







ACQOsl0003312 B Which health education areas did you primarily visit today? ACQOsl0003312A01 National Diabetes Education Program
Radio button, one-up vertical Single Y




ACQOsl0003312A02 National Kidney Disease Education Program








ACQOsl0003312A03 Weight Control Information Network








ACQOsl0003312A04 Celiac Disease Awareness Campaign








ACQOsl0003312A05 National Diabetes Information Clearinghouse








ACQOsl0003312A06 National Digestive Diseases Information Clearinghouse








ACQOsl0003312A07 National Kidney and Urologic Diseases Information Clearinghouse








ACQOsl0003312A08 Other, please specify: BB




ACQOsl0003313 BB Which other health education area did you visit?


Text field no limit



ACQOsl0003314 C What other area of the site did you visit?


Text field no limit



ACQOsl0003315 A What is your role?







ACQOsl0003316
How will you use the information you find on this site? ACQOsl0003316A01 To share and discuss with my health care provider
Radio button, one-up vertical Single Y SHARED How Use Info



ACQOsl0003316A02 To address personal health issues








ACQOsl0003316A03 To aid others who have health concerns








ACQOsl0003316A04 To pursue a career as a medical researcher








ACQOsl0003316A05 To support new or current research projects








ACQOsl0003316A06 To explore or support business opportunities








ACQOsl0003316A07 Other, please specify: A




ACQOsl0003317 A How else will you use the information?







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