415 FCIC Consumer 415 FCIC Consumer Action CQ revisions_11Feb2011

Model Instance Name:

red & strike-through: DELETE

FCIC Consumer Action

underlined & italicized: RE-ORDER

MID: tF11Ftk8VFpdIxtpVl8hog==

Date:

2/11/2011

blue + -->: REWORDING

FCIC Consumer Action CUSTOM QUESTION LIST

QID

Skip Logic Label

Question Text

Answer Choices (limited to 50 characters)

Skip to

Type (select from list)

Single or Multi

Required Y/N

Special Instructions

CQ Label

EDO09570

How frequently do you visit the site?

First time

Radio button, one-up vertical

Single

Y

OPS Group

Frequency of Visit

Daily

Weekly

Monthly

Every 6 months or less

EDO09571

What is your primary reason for visiting the site today?

Order publications (ie. Handbook)

Radio button, one-up vertical

Single

Y

OPS Group

Reason

Looking for free publications

Get latest consumer news

Find information from the Press Room

Had a specific consumer problem

Planning a major purchase

Research different consumer topics

Learn about FCIC

Contact FCIC

Other, please specify:

A

EDO09572

A

Other Primary Reason

Text field, <100 char

N

OPS Group

EDO09573

What best describes your role in visiting this site today?

Consumer

Radio button, one-up vertical

Single

Y

OPS Group

Role

Consumer Affairs Specialist

Educator

Student

Military Personnel

Librarian or Information Professional

College/Graduate Student

News Reporter/Media Person

Other, please specify:

B

EDO09574

B

Other Best Describes

Text field, <100 char

N

OPS Group

OE_Role

EDO09575

What consumer topics are you most interested in?

Health

Radio button, one-up vertical

Single

Y

Skip logic group

Consumer Topics

Money/Finances

Education

Retirement

Nutrition

Consumer complaints

Consumer product recalls

Child/Family topics

Other, please specify:

C

EDO09576

C

Other Consumer Topic

Text field no char limit

N

Skip logic group

OE_Consumer Topic

EDO09577

What source brought you to the site?

Found through a search engine (Google, Yahoo, MSN, etc)

Checkbox, one-up vertical

Single

N

Skip Logic Group

Source

Referred by a friend or family member

Referred by a consumer affairs specialist

Referred by another website or link

Magazine or newspaper article

Radio or television ad

E-mail list or newsletter

Prior experience with the site

Other, please specify:

D

EDO09578

D

Please specify what other source brought you to the site:

Text field no char limit

Skip Logic Group

OE_Source

EDO09579

How do you look for information on the site?

Basic Search

Radio button, one-up vertical

Single

Y

Skip Logic Group

Information Seeking

Left Navigation bar

Top Navigation bar

Links in the center of the page

Other, please specify:

E

EDO09580

E

Please specify what other way you looked for information:

Text field, <100 char

N

Skip Logic Group

OE_Information Seeking

EDO09581

Did you find what you were looking for?

Yes

Radio button, one-up vertical

Single

Y

Skip Logic Group

Did you find

No

F

EDO09582

F

What were you looking for?

Text area, no char limit

N

Skip Logic Group

OE_Looking for

EDO09583

How did you look for information on the site today? (Please select all that apply.)

Search feature

A,Z

Checkbox, one-up vertical

Multi

Y

Skip Logic Group

How look for information

Advanced search feature/tool

A,Z

Top navigation bar

B,Y

Left navigation bar

B,Y

Links in the center of the page

B,Y

Quick links

B,Y

Site map

B,Y

Other, please specify:

C

EDO09584

C

Please specify what other way you looked for information:

Text area, no char limit

N

Skip Logic Group

OE_How look for

EDO09585

A

Please tell us about your experience with the site's search feature today. (Please select all that apply.)

Search results were helpful

Multiple

Y

Skip Logic Group

Search experience

Results were not relevant/not what I wanted

Too many results/I needed to refine my search

Not enough results

Returned NO results

Received error message(s)

Search speed was too slow

I experienced a different search issue (please explain):

D

EDO09586

D

Please explain what other search issue you experienced:

Text Area – no character limit

N

Skip Logic Group

OE_Search experience

EDO09587

Z

How can we make the search feature more useful to you?

Text Area – no character limit

N

Skip Logic Group

OE_Search improve

EDO09588

B

How would you describe your navigation experience on this site today? (Please select all that apply.)

I had no difficulty navigating on this site

Checkbox, one-up vertical

Multiple

Y

Skip Logic Group

Navigation experience

Links often did not take me where I expected

Had difficulty finding relevant information

Links/labels are difficult to understand

Too many links/navigational options to choose from

Had technical difficulties (error messages, broken links, etc.)

Could not navigate back to previous information

I had a navigation difficulty not listed above:

F

EDO09589

F

Please explain what other navigation difficulty issue you experienced:

Text Area – no character limit

N

Skip Logic Group

OE_Navigation experience

EDO09590

Y

What specific ways can we improve your experience navigating on this site?

Text Area – no character limit

N

Skip Logic Group

OE_Navigation improve

EDO09591

Did you come to Consumeraction.gov today to order/download a publication?

Yes

K

Radio button, one-up vertical

Single

Y

Skip Logic Group

Publications

No

EDO09592

K

Please describe your experience in getting a publication (select all that apply):

I had problems locating the specific publication I was looking for

Checkbox, one-up vertical

Multi

Y

Skip Logic Group

Experience publications

The specific publication I was looking for was out of stock

I had difficulty finding the PDF version

I had difficulty understanding the order process

I had technical difficulty downloading the publication (i.e. error messages, ordering process did not complete)

I had difficulty ordering multiple copies of a publication

I had no problems

Other, please specify:

L

EDO09593

L

Please specify other experience getting publication:

N

Skip Logic Group

OE_Experience Publications

EDO09594

Choose the statement that best describes your use of the Internet and related technologies:

I use the Internet extensively and am eager to adopt new technologies.

Checkbox, one-up vertical

Single

Y

OPS Group

Internet Use

I use the Internet frequently and may adopt new technologies.

I use the Internet frequently but only for specific tasks.

I use the Internet infrequently.

I am still learning to use the Internet.

EDO09595

If you could make one improvement to the site, what would it be?

Text area, no char limit

Single

N

OPS Group

OE_Improvements