Form 431 CQs for OMB 4- 431 CQs for OMB 4- 431 CQs for OMB 4-8-2011 to 4-28-2011

Customer Satisfaction Measure of Government Websites

2011 431 CQs for OMB 4-8-2011 to 4-28-2011.xlsx

431 CQs for OMB 4-8-2011 to 4-28-2011; 432 FEMA Readygov_Template_4.13.11, 433 Benefits.gov

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Measures Name/Client name (CDs and Answer choices)









CMS - Highmark J12 MAC




















ACQOsl0004705
What information center(s) or topic(s) did you access on our Web site today (check all that apply)? ACQOsl0004705A01 Appeals
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ACQOsl0004705A14 I did not use an information center, but was looking for information on this topic: I




ACQOsl0004706 I Other information of interest:


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ACQOsl0004707
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ACQOsl0004708 A How would you rate the helpfulness of the search tool? ACQOsl0004708A01 Very helpful
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ACQOsl0004711
How did you look for the information you wanted / needed on this site? (select all that apply) ACQOsl0004711A01 Using the navigation menu on the left side of the page
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ACQOsl0004711A02 Using links in the center of the page








ACQOsl0004711A03 Using the site search feature








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ACQOsl0004732 A What other method did you use to look for the information you wanted / needed?


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Do you subscribe to Highmark Medicare Services' E-mail List (listserv)? ACQOsl0004733A01 Yes
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Were you able to accomplish your goal in visiting the Web site today? ACQOsl0004735A01 Yes
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US Dept of Treasury Satisfaction Survey




















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