458 NICHD Survey 458 NICHD Survey

Customer Satisfaction Measure of Government Websites

2011 458 NICHD Survey.xlsx

457 CQs for OMB started 5-17-2011,458 NICHD Survey, 459 US Courts Survey

OMB: 1090-0008

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Model Instance Name:


red & strike-through: DELETE





NICHD Survey


underlined & italicized: RE-ORDER





MID: 981dVE9gNVd5pI9MVdEJ5w==


pink: ADDITION





Date: 6/10/2011
blue + -->: REWORDING
















NICHD Survey CUSTOM QUESTION LIST
QID Skip Logic Label Question Text AnswerIDs (DOT) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
SAC2524
How frequently do you visit the NICHD site? SAC2524A001 First time
Radio button, one-up vertical Single Y
Frequency of Visit



SAC2524A002 Daily








SAC2524A003 About once a week








SAC2524A004 Several times a week








SAC2524A005 About once a month








SAC2524A006 Several times a month








SAC2524A007 Every few months








SAC2524A008 Once or twice a year, or less often





SAC2525
What information were you primarily looking for on the site today? SAC2525A001 General health information D Radio button, one-up vertical Single Y Skip Logic Group Info Type Seeking



SAC2525A002 Information about a specific disease or condition D,E







SAC2525A003 Clinical trials for which I, my child or someone I know may be eligible D,E







SAC2525A004 Funding or research support information








SAC2525A005 Clinical information or recommendations for health care providers D







SAC2525A006 Education or teaching resources








SAC2525A007 Research resources or databases








SAC2525A008 General information about NICHD








SAC2525A009 News releases or media information








SAC2525A010 Job or training opportunities








SAC2525A011 Information for NICHD employees or staff








SAC2525A012 Other, please specify A




SAC2526 A Other type of information you were looking for (please note that the NICHD cannot provide specific medical advice or diagnoses through this survey):
Open-ended
Text field, <100 char
N Skip Logic Group OPS_Info Seeking
SAC2527 D Who is this information for? SAC2527A001 Myself
Radio button, one-up vertical Single Y Skip Logic Group Info for Whom



SAC2527A002 My child








SAC2527A003 My parent








SAC2527A004 A friend or other family member








SAC2527A005 A patient








SAC2527A006 Someone I provide care for








SAC2527A007 Other





SAC2528 E How do you plan to use the information you found on the site today? SAC2528A001 Share/ talk about the information with a health care provider
Radio button, one-up vertical Single Y Skip Logic Group Info Use (Health)



SAC2528A002 Give information to a family member or friend








SAC2528A003 Use for myself








SAC2528A004 I'm not sure yet








SAC2528A005 I didn't find what I was looking for








SAC2528A006 Other F




SAC2529 F Other use for the information you found on the site today (please note that the NICHD cannot provide specific medical advice or diagnoses through this survey):
Open-ended
Text field, <100 char
N Skip Logic Group OPS_Info Use (Health)
SAC2530
What health topic were you primarily interested in today?
Open-end
Text field, <100 char
N
OE_Health Topic
SAC2531
Which of the following best describes you? SAC2531A001 Health consumer/ general public
Radio button, one-up vertical Single Y Skip Logic Group Role



SAC2531A002 Health Care Provider/Health Professional E,G







SAC2531A003 Scientist/Researcher H,J







SAC2531A004 Media/Journalist








SAC2531A005 Policy Maker








SAC2531A006 Government Employee K







SAC2531A007 Student D







SAC2531A008 Educator/Teacher








SAC2531A009 Other, please specify A




SAC2532 A Other that best describes you:


Text field, <100 char
N Skip Logic Group OPS_Role
SAC2533 D Which best describes your progress as a student? (For example: I am in…) SAC2533A001 Elementary school
Radio button, one-up vertical Single Y Skip Logic Group Student Status



SAC2533A002 Middle school








SAC2533A003 High school








SAC2533A004 College/University








SAC2533A005 Graduate school (including medical school)





SAC2534 E What type of heath care provider are you? SAC2534A001 Physician
Radio button, one-up vertical Single Y Skip Logic Group Role Health Prof.



SAC2534A002 Nurse/Nurse practitioner








SAC2534A003 Nurse midwife/Midwife








SAC2534A004 Care coordinator/Case manager/Patient navigator








SAC2534A005 Therapist (behavioral, occupational, physical, etc.)








SAC2534A006 Pharmacist/Pharmacy tech








SAC2534A007 Physician assistant








SAC2534A008 Counselor/Clinical social worker








SAC2534A009 Dietician/Nutritionist








SAC2534A010 Other, please specify F




SAC2535 F Other type of health care provider (Please note that NICHD cannot provide specific medical advice or diagnosis through this survey):


Text field, <100 char
N Skip Logic Group OPS_Health Care Prov.
SAC2536 H Which best describes your specific career level? SAC2536A001 Pre-doctoral or Post-doctoral Fellow/ Trainee
Radio button, one-up vertical Single Y Skip Logic Group Career Level



SAC2536A002 Early-career Investigator








SAC2536A003 Mid-career or Senior-level Investigator








SAC2536A004 Research Manager/ Administrator





SAC2537 J How do you plan to use the information you found on this site today? SAC2537A001 Learn about NICHD research priorities
Radio button, one-up vertical Single Y Skip Logic Group Info Use (Research)



SAC2537A002 Improve my understanding of basic research concepts and findings








SAC2537A003 Keep myself up-to-date/Improve my understanding of clinical research findings








SAC2537A004 Develop a grant application or research proposal








SAC2537A005 Provide information to other scientist/researchers








SAC2537A006 Provide information to students








SAC2537A007 For my personal use





SAC2538 K Please identify your level or branch of government. SAC2538A001 Federal Government M Radio button, one-up vertical Single Y Skip Logic Group Govt Branch



SAC2538A002 State Government








SAC2538A003 Local Government (i.e. city, county, Tribal area, etc)








SAC2538A004 Other L




SAC2539 L Other level or branch of government:
Open-ended
Text field, <100 char


OPS_Govt Branch
SAC2540 M Please identify the nature of your federal employment. SAC2540A001 Employee/ contractor for HHS, not including NIH
Radio button, one-up vertical Single Y Skip Logic Group Fed Emp Type



SAC2540A002 Employee/ contractor for NIH, not including NICHD








SAC2540A003 Employee/ contractor for NICHD








SAC2540A004 Other federal employee/ contractor N




SAC2541 N Other federal employee/ contractor:
Open-ended
Text field, <100 char


OPS_Fed Emp Type
SAC2542
Did you find the information you were looking for? SAC2542A001 Yes
Radio button, one-up vertical Single Y Skip Logic Group Find Info



SAC2542A002 Partially A







SAC2542A003 No A




SAC2543 A What specifically were you looking for that you were unable to find?


Text field, <100 char
N Skip Logic Group OE_Unable to Find
SAC2544
What was your primary method of locating information on the NICHD.NIH site today? SAC2544A001 Top navigation menu
Radio button, one-up vertical Single Y Skip Logic Group Navigation Method



SAC2544A002 Left navigation bar








SAC2544A003 Used an external search engine such as Google, Bing, or Yahoo








SAC2544A004 Used a Bookmark or Favorite








SAC2544A005 Followed a link into the NICHD site from another site B







SAC2544A006 Followed a link from a page on the National Institutes of Health (NIH) Web site








SAC2544A007 Site-wide search box (open text box in upper right corner)








SAC2544A008 Other, please specify A




SAC2545 A Other method of locating information:


Text field, <100 char
N Skip Logic Group OPS_Nav Method
SAC2546 B Specifically, which site did you arrive from?


Text field, <100 char
N Skip Logic Group OE_Site Arrived From
SAC2547
How would you describe your navigation experience on this site today? (Please select all that apply.) SAC2547A001 I had no difficulty navigating/browsing on this site
Checkbox, one-up vertical Multi Y OPS Group Navigation Exp.



SAC2547A002 Links often did not take me where I expected








SAC2547A003 Had difficulty finding relevant information/products








SAC2547A004 Links/labels are difficult to understand








SAC2547A005 Too many links/navigational options to choose from








SAC2547A006 Had technical difficulties (error messages, broken links, etc.)








SAC2547A007 Could not navigate back to previous information








SAC2547A008 I had a navigation difficulty not listed above: A




SAC2548 A Other difficulty with navigation:


Text field, <100 char
N OPS Group OPS_Navigation Diff.
SAC2549
Did you use the site-wide search feature during your visit today? SAC2549A001 Yes A Radio button, one-up vertical Single Y Skip Logic Group Search Use



SAC2549A002 No








SAC2549A003 Don't remember





SAC2550 A Please tell us about your experience with the site's search feature today. (Please select all that apply.) SAC2550A001 The search feature met my needs today
Checkbox, one-up vertical Multi Y Skip Logic Group Search Exp.



SAC2550A002 I had issues with the basic search process (how to use it, terms to enter) B







SAC2550A003 I had issues with the visual display of the search results (text size, images) E







SAC2550A004 I had issues with the search results I received F







SAC2550A005 I had issues with sorting, filtering, advanced search, or lack of these options H







SAC2550A006 I had technical issues with the search feature L







SAC2550A007 None of these





SAC2551 B What were your issues with the basic search process? (Please select all that apply.) SAC2551A001 It was not clear to me how to use the search feature
Checkbox, one-up vertical Multi Y Skip Logic Group Search_Basic Issues



SAC2551A002 I did not know what terms to use to get the results I wanted








SAC2551A003 There were too many steps or refinements to get to what I wanted








SAC2551A004 I had a different issue with the basic search process: C




SAC2552 C Other issue with the basic search process:
Open-ended
Text field, <100 char
N Skip Logic Group OPS_Search Basic Issues
SAC2553 D What were your issues with the visual display of the search results? (Please select all that apply.) SAC2553A001 I could not see enough of the description to decide which link to choose
Checkbox, one-up vertical Multi Y Skip Logic Group Search_Visual Issues



SAC2553A002 The text was too small








SAC2553A003 The page was too crowded








SAC2553A004 I could not see much difference between the listings/items








SAC2553A005 The images were too small/not clear








SAC2553A006 I had a different issue with the visual display of results: E




SAC2554 E Other issue with the visual display of results:
Open-ended
Text field, <100 char
N Skip Logic Group OPS_Search Visual Issues
SAC2555 F What were your issues with the search results? (Please select all that apply.) SAC2555A001 Results were not relevant/not what I wanted
Checkbox, one-up vertical Multi Y Skip Logic Group Search_Results Issues



SAC2555A002 There were not enough results








SAC2555A003 There were NO results








SAC2555A004 There was too little information in the results to decide what to choose








SAC2555A005 Many of the search results looked the same








SAC2555A006 Couldn't find item from the catalog/store








SAC2555A007 I had a different issue with the search results: G




SAC2556 G Other issue with the search results:
Open-ended
Text field, <100 char
N Skip Logic Group OPS_Search Results Issues
SAC2557 H What were your issues with sorting, filtering, or advanced search? (Please select all that apply.) SAC2557A001 The results were not sorted in a helpful way
Checkbox, one-up vertical Multi Y Skip Logic Group Search_Sorting Issues



SAC2557A002 I want advanced search options








SAC2557A003 I want the following sorting/filtering/advanced option: J







SAC2557A004 I had a different sorting/filtering issue: K




SAC2558 J Sorting/filtering/advanced option:
Open-ended
Text field, <100 char
N Skip Logic Group OE_Search Adv. Options
SAC2559 K Other sorting/filtering issue:
Open-ended
Text field, <100 char
N Skip Logic Group OPS_Search Sort Issues
SAC2560 L What were your technical issues with the search feature? (Please select all that apply.) SAC2560A001 Error message(s)
Checkbox, one-up vertical Multi Y Skip Logic Group Search_Tech Issues



SAC2560A002 Search speed was too slow








SAC2560A003 I had a different technical issue: M




SAC2561 M Other technical issue:
Open-ended
Text field, <100 char
N Skip Logic Group OPS_Search Tech Issues
SAC2562
If you could make one change to the NICHD site, what would it be?


Text area, no char limit
N
OE_One Change
SAC2563
What additional information or resources would you like to see included on our site?


Text area, no char limit
N
OE_Add'l Info
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