472 CQs for OMB st 472 CQs for OMB started 7-8-2011

Customer Satisfaction Measure of Government Websites

2011 472 CQs for OMB started 7-8-2011.xlsx

471 HealthIT+qnaire+for+dataload+final;472CQs for OMB started 7-8-2011; 473 SSA iClaim v2

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Measures Name/Client name (CQs and Answer choices)









Dept of Health and Human Services / HRSA Satisfaction Survey









AG00160
How did you look for information today?
Search tool B Radio button, one-up vertical s y Skip Logic Group Look for Info




Top navigation bar D


Randomize




Left navigation bar D








Browse by category or subject D








Link to news D








Link to questions D








More than one of the above D








No preference/not sure D








Other, please specify: A,D


Anchor Answer Choice
ACQCol0006176 A If you selected "other" to "how did you look for information", please specify:


Text area, no char limit
n Skip Logic Group Other Data Type
ACQCol0006177 B What specific information were you looking for using the search tool (please select all that apply)? ACQCol0006177A01 Loan or scholarship information
Checkbox, one-up vertical m n Skip Logic Group Specific Info Using Search Tool



ACQCol0006177A02 Grant information








ACQCol0006177A03 General health information








ACQCol0006177A04 Data








ACQCol0006177A05 Other, please specify: C




ACQCol0006198 C If you selected other, what specific information were you seeking?


Text area, no char limit
n Skip Logic Group Other Info Using Search Tool
AG00162 D What specific information were you looking for?


Text area, no char limit
n Skip Logic Group
ACQCol0006199
Please describe your experience with navigation on this site today. ACQCol0006199A01 I had no difficulty browsing on this site.
Radio button, one-up vertical s y Skip Logic Group Navigation Experience



ACQCol0006199A02 Could not navigate back to previous information








ACQCol0006199A03 Would often feel lost, not know where I was








ACQCol0006199A04 Links did not take me where I expected








ACQCol0006199A05 Links/labels are difficult to understand








ACQCol0006199A06 Too many links or navigational choices








ACQCol0006199A07 Had technical difficulties (e.g. broken link)








ACQCol0006199A08 Other, please specify: A




ACQCol0006200 A What other navigation experience did you have today?


Text area, no char limit
n Skip Logic Group Other Navigation Experience
ACQCol0006201
If you used the search/text box feature of the site today to find your information, what was your experience with the search functionality? ACQCol0006201A01 I did not encounter any difficulties
Radio button, one-up vertical s n Skip Logic Group Search Experience



ACQCol0006201A02 Search results were helpful








ACQCol0006201A03 Search results were not helpful








ACQCol0006201A04 Returned too many results








ACQCol0006201A05 Returned not enough results








ACQCol0006201A06 Returned no results








ACQCol0006201A07 Returned results that were too similar/redundant








ACQCol0006201A08 Results were not relevant to my search








ACQCol0006201A09 Other, please specify: A




ACQCol0006202 A What other experience did you have with the search feature today?


Text area, no char limit
n Skip Logic Group Other Search Experience
ACQCol0006203
Was there anything confusing or hard to understand?


Text area, no char limit
n
Anything Confusing or
Hard to Understand?











FTC OnGuardOnline









ACQSto0006033
What is your primary role in visiting OnGuardOnline.gov today?
Computer User
Radio button, one-up vertical Single Y
Primary Role




Teacher/Educator









I.T. Professional









Student









Small Business Owner









Military









Press/Media









Other





CWS02197
What topic brought you to the site today? CWS02197A001 Identity theft
Checkbox, one-up vertical Multi Y OPS Group Brought To Site



CWS02197A002 Social networking








CWS02197A003 Wireless security








CWS02197A004 Phishing








CWS02197A005 Kid's privacy








CWS02197A10 Net Cetera: Chatting with Kids About Being Online








CWS02197A006 Email/Internet Scams








CWS02197A007 Laptop security








CWS02197A008 General tips and information








CWS02197A009 Other, please specify A




CWS02198 A Please tell us what specifically what topic you were researching.


Text area, no char limit
N OPS Group OE_Brought to Site
CWS02203
How did you learn about OnGuardOnline.gov?
Found through a search engine (Google, Yahoo, MSN, etc)
Checkbox, one-up vertical Multi Y OPS Group Learn About Site




Referred by another website or link









Referred by a friend or family member









News source (magazine/newspaper/radio/television)









Prior visit to the site









Other, please specify A




CWS02204 A Please tell us specifically how you learned about OnGuardOnline.gov.


Text area, no char limit Single N OPS Group OE_Learn About Site
CWS02199
Did the site help you do what you wanted today?
Yes
Radio button, one-up vertical Single Y Skip Logic Group Help Do Wanted




No C








Partially C




CWS02200 C If you were not able to do what you wanted, what were you trying to do?


Text area, no char limit
N Skip Logic Group OE_What Trying Do
ACQCol0003662
During your visit today, how did you navigate OnGuardOnline.gov? ACQCol0003662A02 I used the links in the middle of the home page.
Radio button, one-up vertical Single Y
Navigation



ACQCol0003662A03 I used the top navigation bar.








ACQCol0003662A04 I used the search box.





ACQSto0006034
Did you read any of the following articles during your visit today? (Please select all that apply)
Phishing A Checkbox, one-up vertical Multi Y Skip Logic Group Revised Articles




Malware B








Email Scams C








None of the above





ACQSto0006035 A Do you have any comments or suggestions for improving the Phishing Article?
Open Ended
Text area, no char limit Single N Skip Logic Group Revised_Phishing
ACQSto0006060 B Do you have any comments or suggestions for improving the Malware Article?
Open Ended
Text area, no char limit Single N Skip Logic Group Revised_Malware
ACQSto0006036 C Do you have any comments or suggestions for improving the Email Scams Article?
Open Ended
Text area, no char limit Single N Skip Logic Group Revised_Email Scams
ACQCol0003664
What did you think of OnGuard Online’s written content? ACQCol0003664A01 I thought it was appropriate for my level of understanding.
Radio button, one-up vertical Single N
Content



ACQCol0003664A02 I thought it was too complicated.








ACQCol0003664A03 I thought it was too simplistic or not detailed enough.








ACQCol0003664A04 I'm not sure.





CWS02205
Did you learn something on this site that might change your online behavior in the future?
Yes
Radio button, one-up vertical Single Y
Change Behavior




No









Maybe





ACQSto0006061
How frequently do you visit OnGuardOnline.gov?
This is my first time
Drop down, select one Single Y
Visit Frequency




Weekly









Monthly









Every few months





CWS02201
How old are you?
Under 18
Radio button, one-up vertical Single N
Age




18-24









25-34









35-44









45-54









55-64









65-74









75 and up





CWS02206
If you could make one improvement to the site, what would it be?


Text area, no char limit
N
Site Improvement











MESSA









ACQCol0006385
Please rate the site on its use of short, clear sentences.
1 = Poor
Drop down, select one Single Y
Plain Lang 1




2









3









4









5









6









7









8









9









10 = Excellent









Don't Know





ACQCol0006386
Please rate how well you understand the wording on this site.
1 = Poor
Drop down, select one Single Y
Plain Lang 2




2









3









4









5









6









7









8









9









10 = Excellent









Don't Know





ACQCol0006387
Please rate the clarity of the wording on this site.
1 = Poor
Drop down, select one Single Y
Plain Lang 3




2









3









4









5









6









7









8









9









10 = Excellent









Don't Know
















MEDC - Travel michigan.org









AED07324
What did you come to the site to do?
Get information on the Pure Michigan 400 NASCAR Race A,B Checkbox, one-up vertical Multi Y Skip Logic Come to do




To plan a vacation in Michigan








To plan a weekend trip in Michigan








Looking for specific outdoor activities in Michigan C







To find a place to stay in Michigan (i.e. Hotels, B & B's, Resorts)








Looking for specific city/destination area information








Looking for attractions (i.e. museums, theme parks, casinos, etc.) G








Looking for events









Looking for shopping or dining









To get general information about Michigan









Other (please specify) F




ACQCol0006388 A Which information from our Michigan International Speedway (MIS) page did you use today?
Ordered ticket
Checkbox, one-up vertical Multi Y Skip Logic MIS Info



Itinerary information









Race schedule









MIS camping









MIS travel packages









Other





ACQCol0006389 B What influenced your visit to the website today for NASCAR Race information?
Facebook
Checkbox, one-up vertical Multi Y Skip Logic MIS influence



Twitter








Blog









Email









Word of mouth









Search engine









Web Ad









Other





AED07325 F Please specify what you came to the site to do.


Text area, no char limit
N Skip Logic Other to do
KFB06804 C What outdoor activities were you looking for? (check all that apply)
Golf
Checkbox, one-up vertical Multi Y Skip Logic Outdoor Activities



Paddle Sports









Snow Sports









Beaches









Biking









Boating









Fishing









Hiking









Hunting









Other (please specify) Z




KFB06805 Z What other outdoor activity were you looking for?


Text area, no char limit
N Skip Logic Other outdoor
KFB06806 G What attractions were you looking for? (check all that apply)
Amusement Parks
Checkbox, one-up vertical Multi Y Skip Logic Attractions



Casinos









Farms & Mills









Historic Sites









Lighthouses









Museums









Racetracks









Tours









Water Parks









Wineries









Other (please specify) Y




KFB06807 Y What other attractions were you looking for?


Text area, no char limit
N Skip Logic Other Attractions











Federal Deposit Insurance Corporation - FDIC Main V2









QID Skip Logic Label Question Text Answer IDs (DOT ONLY) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions
EDO02693
How did you look for information on/navigate the site today? (Please select all that apply.)
Used the SEARCH function
Checkbox, one-up vertical Multi Y
Look for Information




Navigation Menu









Top Navigation Bar









Links within the page









Use Quick Links by User









Use the 'Need Help Finding Information' feature









Use the Contact Us link









Use the HELP link









Use the Site Map









Send an email through the "Contact Us" email function









Call the 1-800 number









Other





ACQCol0006402
Which of these method(s) led you to the information/product you were looking for? ACQCol0006402A01 Used the SEARCH function
Checkbox, one-up vertical Multi Y
How Found Information



ACQCol0006402A02 Top Navigation Bar








ACQCol0006402A03 Links within the page








ACQCol0006402A04 Use Quick Links by User








ACQCol0006402A05 Use the 'Need Help Finding Information' feature








ACQCol0006402A06 Use the Contact Us link








ACQCol0006402A07 Use the HELP link








ACQCol0006402A08 Use the Site Map








ACQCol0006402A09 Send an email through the "Contact Us" email function








ACQCol0006402A10 Call the 1-800 number








ACQCol0006402A11 Other








ACQCol0006402A12 None of these








ACQCol0006402A13 Don't Recall





ACQCol0006403
How would you describe your navigation experience on this site today? (Please select all that apply.) ACQCol0006403A01 I had no difficulty navigating/browsing on this site
Checkbox, one-up vertical Multi Y Skip logic Navigation Experience



ACQCol0006403A02 Links often did not take me where I expected








ACQCol0006403A03 Had difficulty finding relevant information








ACQCol0006403A04 Links/labels are difficult to understand B







ACQCol0006403A05 Too many links/navigational options to choose from








ACQCol0006403A06 Had technical difficulties (error messages, broken links, etc.)








ACQCol0006403A07 Could not navigate back to previous information








ACQCol0006403A08 I had a navigation difficulty not listed above: A




ACQCol0006404 A Other navigation difficulty:


Drop down, select one
Y Skip logic OE_Navigation Difficulty
ACQCol0006405 B What specific links/labels were difficult to understand?


Drop down, select one
Y Skip logic OE_LinkLabel Difficulty
ACQCol0006406
What specific ways can we improve your experience navigating/browsing on this site?


Text area, no char limit Single N
OE_Navigation Improvements
ACQCol0006390
Did you use the search feature during your visit today? ACQCol0006390A01 Yes A, B, C Radio button, one-up vertical Single Y Skip logic Search Usage



ACQCol0006390A02 No








ACQCol0006390A03 Don't recall





ACQCol0006391 A Did the search feature help you to locate what you were looking for today? ACQCol0006391A01 Yes
Radio button, one-up vertical Single Y Skip logic Search Help



ACQCol0006391A02 Partially








ACQCol0006391A03 No





ACQCol0006392 B If you could make one improvement to the search feature, which of the following would you make: ACQCol0006392A01 Narrow results by a specific date
Radio button, one-up vertical Single Y Skip logic Search Improvement



ACQCol0006392A02 Sort results by the most popular to least popular








ACQCol0006392A03 Narrow by searching within the first set of results I receive








ACQCol0006392A04 Search by document type, pdf, .wav., etc.








ACQCol0006392A05 Other improvement suggestion: D




ACQCol0006393 D Other search improvement suggestion:


Text area, no char limit Single Y Skip logic OE_Search Improvement
ACQCol0006394 C How can we make the search feature more useful to you?


Text area, no char limit Single Y Skip logic OE_Search Useful
ACQCol0006395
Do you use a mobile device to access the Internet? ACQCol0006395A01 Yes A, B Radio button, one-up vertical Single Y Skip Logic Mobile Internet



ACQCol0006395A02 No





ACQCol0006396 A What type of mobile device do you use? ACQCol0006396A01 Android
Drop down, select one Single Y Skip Logic Mobile Device



ACQCol0006396A02 iPhone








ACQCol0006396A03 Windows Mobile








ACQCol0006396A04 Blackberry








ACQCol0006396A05 Palm Pre








ACQCol0006396A06 Symbian








ACQCol0006396A07 Other, please specify D




ACQCol0006397 D Other mobile device


Text area, no char limit Single N Skip Logic OE_Mobile Device
ACQCol0006418 B Would you use a mobile device to access this website? ACQCol0006418A01 Yes C Radio button, one-up vertical Single Y Skip Logic Mobile Access


ACQCol0006418A02 No





ACQCol0006407 C What information would you like to see on the mobile website?


Text area, no char limit Single N Skip Logic OE_Mobile Content
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