482 CQs for OMB st 482 CQs for OMB started 8-22-2011

Customer Satisfaction Measure of Government Websites

2011 482 CQs for OMB started 8-22-2011.xlsx

481 FBI V3 Questionnaire; 482 CQs for OMB started 8-22-2011

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Measures Name/Client name (CQs and Answer choices)







AHRQ ePSS App Implementation







What feature of the ePSS mobile app do you use the most? Please select one.
About USPSTF
Radio button, one-up vertical Single Y



Grade definitions







Tools







Search for patient specific recommendations







Browse recommendations by topic







Other





In which of the following areas would you most like to see changes in layout and/or presentation? Please check your top choice for what you would like to see improved.
Search results
Radio button, one-up vertical Single Y



Risk Factor information







Clinical Considerations







Rational information







Tools retrieved within specific recommendations





When using ePSS over the last 3 months, did you use it:
Mostly on the web
Radio button, one-up vertical Single Y



About the same on the web and on my mobile device







Mostly on my mobile device







Only on my mobile device





Were you able to accomplish your intended task today?
Yes
Radio button, one-up vertical Single Y



No







Not yet





Suggestions for improvements/enhancements or other comments?


Text area, no char limit
N

How frequently do you visit this site? MMW0359A01 Daily
Radio button, one-up vertical Single Y
Frequency of Visit

MMW0359A02 About once a week






MMW0359A03 About once a month






MMW0359A04 Every few months






MMW0359A05 Every 6 months or less often






MMW0359A06 This is my first time visiting the site


Y










HHS OMH 2011 Implementation







What best describes your role in visiting the site today? MMW0360A01 Health Advocate
Radio button, one-up vertical Single Y OPS Group Primary Role

MMW0360A02 Minority group advocate






MMW0360A03 Physician/Health care professional






MMW0360A04 Researcher






MMW0360A05 Congressional Professional/Policy maker






MMW0360A06 Journalist/Media






MMW0360A07 Faith based organization






MMW0360A08 Non Profit organization






MMW0360A09 Educator






MMW0360A10 General Public






MMW0360A11 College/Graduate student






MMW0360A12 Other, please specify A




What best describe your role in visiting the site today?







Please select your primary reason for visiting the site today? (Please select all that apply). MMW0362A01 Funding Information A Checkbox, one-up vertical Multi Y Skip Logic Group Primary Reason

MMW0362A02 Data/Statistics






MMW0362A03 Cultural Competency






MMW0362A04 Health Topics B





MMW0362A05 Minority Populations C





MMW0362A06 National Partnership for Action (NPA) information D





MMW0362A07 Preconception Peer Education Program (PPE) E





MMW0362A08 Publications






MMW0362A09 Press releases






MMW0362A10 Just browsing






MMW0362A11 Employment information






MMW0362A12 Sign up for e-news letter






MMW0362A13 Other, please specify F




Please describe your primary reason for visiting the site today.


Text area, no char limit
N
OE_Primary Reason
Please tell us specifically what funding information you were looking for. MMW0364A01 Non profit
Checkbox, one-up vertical Multi N Skip Logic Group Funding

MMW0364A02 Researcher






MMW0364A03 OMH






MMW0364A04 Student






MMW0364A05 Commercial Venders






MMW0364A06 Other, please specify AA




Please tell us what funding information you were looking for today.


Text area, no char limit
N
OE_Funding
What health topics were you looking for today? (Please select all that apply) MMW0366A01 Low cost health care
Checkbox, one-up vertical Multi N Skip Logic Group Health Topics

MMW0366A02 Staying healthy






MMW0366A03 Disease specific information






MMW0366A04 Other, please specify BB




Please tell us what health information you were looking for today.


Text area, no char limit


OE_Health Information
Please tell us which minority population you were seeking information on. MMW0368A01 African American




Minority Information

MMW0368A02 American Indian/Alaskan Native






MMW0368A03 Asian American






MMW0368A04 Hispanics/Latinos






MMW0368A05 Native Hawaiians/Pacific Islanders






MMW0368A06 Please tell us what other minority population you were seeking information for today. CC




Please tell us what other minority population you were seeking information for today.


Text area, no char limit
N
OE_Other Minority Information
Please tell what NPA information you were looking for? MMW0370A01 General NPA Information




NPA Information

MMW0370A02 Download the NPA tool Kit






MMW0370A03 NPA Fact Sheet






MMW0370A04 NPA Guide






MMW0370A05 How to become a NPA partner






MMW0370A06 Share your NPA story






MMW0370A07 Take the NPA pledge






MMW0370A08 Other, please specify DD




Please tell us what NPA information you were looking for today.


Text area, no char limit


OE_NPA Other Info
Please tell us what Preconception Peer Education Program information you were looking for.


Text area, no char limit


OE_PPE Other Info
What additional information would you like to have available on this site?


Text area, no char limit
N
OE_Additonal Information
Did you find what you were looking for on the site today? MMW0374A01 Yes 
Radio button, one-up vertical Single Y Skip Logic Group Ability to Find

MMW0374A02 No A,B




Please tell us why you were not able to find what you were looking for? MMW0375A01 I could not access the information on site
Checkbox, one-up vertical Multi N Skip Logic Group Unable to Find

MMW0375A02 The search results did not appear relevant






MMW0375A03 The links did not take me where I wanted






MMW0375A04 The labeling on lists didn't match what I was looking for






MMW0375A05 How the information is organized on the site wasn't clear






MMW0375A06 The navigation options were difficult to understand






MMW0375A07 Other





Please tell us specifically what you couldn't find on the site today:


Text area, no char limit Single N Skip Logic Group OE_Ability to Find
After visiting the site today please tell us how likely you are to do the following activities: (Please select all that apply) MMW0377A01 Bookmark page for later use
Checkbox, one-up vertical multi N OPS Group Use of Information

MMW0377A02 Do additional research online






MMW0377A03 Email the information to a colleague






MMW0377A04 Email the information to a friend or family member






MMW0377A05 Collaborate with an other organization or individuals working to improve minority health issues






MMW0377A06 Print the information and share it






MMW0377A07 Other, please specify B




Other use of information obtained from the Office of Minority Health:


Text area, no char limit


OE_Use of Information
How did you look for information on the site today? (Please select all that apply.) MMW0379A01 Search feature at top of page
Checkbox, one-up vertical Multi Y OPS Group Navigation Tools

MMW0379A02 Knowledge Center publication search






MMW0379A03 Navigation tabs across the top of the page






MMW0379A04 Navigation links along left side of page






MMW0379A05 Navigation links along right side of page






MMW0379A06 The links in the body of the page






MMW0379A07 Other, please specify A




Other way I looked for information:


Text area, no char limit
N
OE_Navigation
Do you use social media regularly (at least once a month)? MMW0381A01 Yes A,B Radio button, one-up vertical Single N Skip Logic Group Social Media Use

MMW0381A02 No





Which of the following social media do you use regularly (at least once a month)? (please select all that apply). MMW0382A01 Facebook






MMW0382A02 Twitter






MMW0382A03 LinkedIn






MMW0382A04 Blogs






MMW0382A05 You Tube






MMW0382A06 Other, please specify AA




Other social media used regularly:


Text area, no char limit
N
OE_Other SM
How would you like to use social media to interact with this site? (please select all that apply) MMW0384A01 Bookmark or tag pages
Checkbox, two-up vertical Multi N
SM_Interact

MMW0384A02 In social networks






MMW0384A03 In virtual worlds






MMW0384A04 By adding comments, ratings, or reviews






MMW0384A05 Reading blogs






MMW0384A06 Contributing to wikis






MMW0384A07 Receiving newsletters/email updates






MMW0384A08 Subscribing to RSS feeds






MMW0384A09 Listening to Podcasts or audio






MMW0384A10 Adding a widget or gadget to my personalized page






MMW0384A11 Following a microblog






MMW0384A12 I'd prefer not to interact with this site through social media






MMW0384A13 Other, please specify BB




Please tell us another way you would like to use social media to interact with us:


Text area, no char limit
N
OE_SM
Please select the category that includes your age. MMW0386A01 Under 25
Drop down, select one Single N
Age

MMW0386A02 25-34






MMW0386A03 35-44






MMW0386A04 45-54






MMW0386A05 55-64






MMW0386A06 65-74






MMW0386A07 75 or older






MMW0386A08 Prefer not to answer





What is your gender? MMW0387A01 Male
Drop down, select one Single N
Gender

MMW0387A02 Female






MMW0387A03 Prefer not to answer





If you could recommend one change to improve this site what would it be?


Text area, no char limit
N
OE_Improvement









NIST Satisfaction Survey v2







What was the primary search feature you used during your visit to NIST.gov today?
General Search A Radio button, one-up vertical Single Y Skip Logic Group Primary Search


Publications Search B






Both General Search and Publications Search C






I did not use either search feature at NIST.gov





Please rate your satisfaction with the general search feature at NIST.gov.
1=Very Dissatisfied
Radio Button Scale, No don't know Single Y Skip Logic Group Rate_Gen Search


2







3







4







5







6







7







8







9







10=Very Satisfied





Please rate your satisfaction with the publications search feature at NIST.gov.
1=Very Dissatisfied
Radio Button Scale, No don't know Single Y Skip Logic Group Rate_Pub Search


2







3







4







5







6







7







8







9







10=Very Satisfied





Please rate your satisfaction with the search functionality at NIST.gov.
1=Very Dissatisfied
Radio Button Scale, No don't know Single Y Skip Logic Group Rate_Search Function


2







3







4







5







6







7







8







9







10=Very Satisfied














GobiernoUSA v3 - Oct 2010 EE, EN, SP






Please rate the clarity of the language used on this site.
1=Poor
Radio button, scale, has don't know Single Y
Clarity of Language

2






3






4






5






6






7






8






9






10=Excellent






Don't know





Please rate this site' s use of language that the general public can understand the content.
1=Poor
Radio button, scale, has don't know Single Y
General Public understand Language

2






3






4






5






6






7






8






9






10=Excellent






Don't know





Please rate the site on its use of short, clear sentences.
1=Poor
Radio button, scale, has don't know Single Y
Clear and Short Language

2






3






4






5






6






7






8






9






10=Excellent






Don't know





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