485 NIAID October 485 NIAID October 2011

Customer Satisfaction Measure of Government Websites

2011 485 NIAID October 2011.xlsx

483 CQs for OMB st. 9-15-201;484 Healthfinder -V2 10/ 2011;485 NIAID 10/ 2011;486 PBGC.gov V3;487 SSA Extra Help V2 (English Eqiv)483

OMB: 1090-0008

Document [xlsx]
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Model Instance Name:

red & strike-through: DELETE






NIAID October 2011

underlined & italicized: RE-ORDER






MID: Existing Measure - Please fill in; New Measure - DOT will fill in

pink: ADDITION






Date: 8/31/2011 blue + -->: REWORDING

















NIAID October 2011 CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label


How frequently do you visit this site? First time
Radio button, one-up vertical Single Y
Visit Freq



More than once a day









Daily









About once a week









About once a month









Every 6 months or less








What is your primary purpose for visiting this site? Find general information about NIAID
Drop down, select one Single Y
Reason for Visit



Find information on diseases and conditions









Find information on research funding









Find information on research programs









Find information on labs at NIAID









Find training or employment opportunities









Find information on research news









Other, please specify: A






A Please specify primary purpose for visiting this site today: open
Text area, no char limit
N
Other Reason for Visit


In what role are you visiting the NIAID website today? Patient with a specific disease or condition A1A, A3A Radio button, one-up vertical Single Y
Role



Family member, Friend or Acquaintance of a Patient A1B, A3B, B1A








Health Care Provider/Health Professional C, D, E, C1A








Scientist Researcher AK, F, D1A, D1B








General Health Consumer AM, A1C








NIAID employee or contractor









Advocate AO, A1C








Media/Journalist









Policy Maker









Public Health Official









Student AQ, A1C








Educator/Teacher A1C








Librarian or Information professional A1C








Other G






G Please specify what best describes your role in visiting the NIAID Web site today.

Text area, no char limit
N
Other role

A1A Which best describes your specific role? Patient diagnosed with a disease or condition
Radio button, one-up vertical Single Y
Patient role



Patient in treatment for a disease or condition









Person concerned about being at risk for a disease or condition









Other A2A






A2A Please specify your role as a patient:

Text area, no char limit
N
Other patient role

A1B Which best describes your specific role? Person concerned about someone else
Radio button, one-up vertical Single Y
Family/Friend role



Person concerned about being at risk for a disease or condition









Other A2B






A2B Please specify your role as a family member, friend or acquaintance.

Text area, no char limit
N
Other family/friend role

B1A Are you the caregiver for a patient? Yes
Radio button, one-up vertical Single Y
Caregiver



No







A3A How do you plan to use the information you find on this site today? Give information to a family member or friend
Radio button, one-up vertical Single Y
Patient info usage



Share and talk about information with my health care provider









For my own personal use









Didn't find what I wanted









Not sure yet









Other A4A






A4A Please specify how you plan to use the information you find on the site today:

Text area, no char limit
N
Other Patient Info Usage

A3B How do you plan to use the information you find on this site today? Give information to a family member or friend
Radio button, one-up vertical Single Y
Family/Friend Info Usage



Share and talk about information with my health care provider









For my own personal use









Didn't find what I wanted









Not sure yet









Other A4B






A4B Please specify how you plan to use the information you find on the site today:

Text area, no char limit


Other Fam/Friend Info Usage

AM Which best describes your specific role as a general health consumer? Person with a health concern
Radio button, one-up vertical Single

Health Consumer role



Person interested in learning more about a disease or condition









Other AN






AN Please specify your role as a general health consumer:

Text area, no char limit


Other health consumer role

AO Which best describes your specific role as an advocate? Patient advocate
Radio button, one-up vertical Single

Advocate role



Policy advocate









Research advocate









Other AP






AP Please specify your role as an advocate:

Text area, no char limit


Other advocate role

AQ Which best describes your specific role as a student? Elementary school
Radio button, one-up vertical Single

Student role



Middle school









High school









College/University









Graduate school









Post-graduate school (including medical school)









Other AR






AR Please specify your role as a student:

Text area, no char limit


Other student role

A1C How do you plan to use the information you find on this site today? Give information to a family member or friend
Radio button, one-up vertical Single

Advocate info usage



Share and talk about information with my health care provider









For my own personal use









Use to do homework or class assignment









Use as teaching material or for a class









Didn't find what I wanted









Not sure yet









Other A2C






A2C Please specify how you plan to use the information you find on the site today:

Text area, no char limit


Other advocate info usage

C Which best describes your specific role? Physician
Radio button, one-up vertical Single

Healthcare role



Nurse/Nurse practitioner









Care coordinator/Case manager/Patient navigator









Pharmacist









Physician assistant









Counselor/Clinical social worker









Dietician/Nutritionist









Other K






K Please specify your role as a health professional:





Other health prof role

C1A Are you involved in clinical research? Yes
Radio button, one-up vertical Single

Clinical research



No







D Do you specialize in the care of patients with allergy or infectious diseases? Yes
Radio button, one-up vertical Single

Allergy/infection Disease Health Prof



No







E How do you plan to use the information you find on this site today? Keep myself up-to-date/Improve my understanding of clinical research findings
Radio button, one-up vertical Single

Health Prof Info Usage



Improve my understanding of basic research concepts and findings









Plan or verify treatment









Learn how to become a clinical trial investigator









Provide information to a patient or family member









Provide clinical trial information to a patient or family member









Provide information to other health care providers









Provide information to students









For my personal use









Didn’t find what I wanted









Not sure yet









Other L






L Please specify how you plan to use the information you find on this site today:

Text area, no char limit


Other Health Prof Info Usage

AK Which best describes your specific role? Post doctoral fellow
Radio button, one-up vertical Single

Scientist Researcher Role



Prospective researcher









First-time researcher









New Principal Investigator (PI)









Long-time/Experienced researcher









Research manager/Administrator









Other AL






AL Please specify your role as a scientist researcher:

Text area, no char limit


Other Sci Researcher Role

D1A Have you ever...? Applied for funding from NIAID
Radio button, one-up vertical Single

Scie Research Funding



Received funding from NIAID







D1B Are you involved in… Clinical research
Radio button, one-up vertical Single

Sci Research Type



Basic research









Both







F How do you plan to use the information you find on this site today? Learn about NIAID research priorities
Radio button, one-up vertical Single

Sci Research Info Usage



Improve my understanding of basic research concepts and findings









Keep myself up-to-date/Improve my understanding of clinical research findings









Develop a research proposal









Provide information to other scientist/researchers









Provide information to students









For my personal use









Didn’t find what I wanted









Not sure yet









Other M






M Please specify how you plan to use the information you find on this site today:

Text area, no char limit


Other Sci Research Info Usage


Have you found the information you were looking for on the NIAID site today? Yes
Radio button, one-up vertical Single Y
Found Information



No A






A Please specify what you are unable to find on the NIAID site: open
Text area, no char limit
N
Information Seeking


Which of the follow ways did you primarily look for information? Type in text box (Search Tool) A Radio button, one-up vertical Single Y
Look for Info



Navigate by Health or Research topic/subject









Navigate by Research Funding









Navigate by latest News and Events









Navigate by Labs and Scientific Resources









More than one of the above









No Preference/Not Sure









Other B






B Please specify how you looked for information:

Text area, no char limit
N
Other Look for Info

A Which of the following difficulties did you experience when typing into the text box (search tool)? (Please select all that apply) I did not encounter any difficulties
Checkbox, one-up vertical Single Y
Search Difficulty



Search results were not helpful









Returned too many results









Returned too few results









Returned no results









Returned results that were too similar/redundant









Results were not relevant to my search








Which of the following navigation difficulties did you experience on the site today? (Please select all that apply) I had no difficulty navigating on this site
Checkbox, one-up vertical Single N
Navigation Difficulty



Could not get back to previous information









Would often feel lost, not know where I was









Links did not take me where I expected A








Links/labels are too difficult to understand









Too many links or navigational choices









Had technical difficulties (e.g. broken link)







A Please describe in as much detail as possible the links or labels that did not take you where you expected:









Please tell us how we can improve the NIAID site to better meet your needs: open
Text area, no char limit open N
Improvements


In the last three months, which of the following have you done? (Please select all that apply) Signed up for email updates on NIAID.gov
Checkbox, one-up vertical multi y
social media



Visited or "liked" NIAID's Facebook page









Followed NIAID's Twitter profile









Sent a NIAID E-card









Shared or viewed an image on the NIAID Flickr page









Watched a video on NIAID.gov or NIAID's YouTube page









Listened to podcasts on NIAID.gov









None of the above








Please rank the top 3 factors that brought you to the website today. (Rank 1 = Most important)
Rank 1
Message or recommendation from a friend on a social network
Drop down, select one Single Y Rank Group SV - Rank 1



Video I saw on YouTube









Internet blogs or discussion forums



Adjust Template/Style Sheet




Advertising on social networks (Facebook, My Space, Twitter)



Randomize




Message directly from NIAID on a social network









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with site/organization









Email Alerts









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine advertising









Internet advertising









Link from another website









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice



Rank 2 Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group SV - Rank 2



Video I saw on YouTube









Internet blogs or discussion forums



Adjust Template/Style Sheet




Advertising on social networks (Facebook, My Space, Twitter)



Randomize




Message directly from the company on a social network









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with site/organization









Email Alerts









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine advertising









Internet advertising









Link from another website









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice



Rank 3 Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group SV - Rank 3



Video I saw on YouTube









Internet blogs or discussion forums



Adjust Template/Style Sheet




Advertising on social networks (Facebook, My Space, Twitter)



Randomize




Message directly from the company on a social network









Mobile phone text messages or alerts









Instant Message from a friend or colleague









Familiarity with site/organization









Email Alerts









Search engine results









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine advertising









Internet advertising









Link from another website









Don't know



Anchor Answer Choice




Other



Anchor Answer Choice



If you heard about this website from a social network, please specify the site (i.e. Facebook, Twitter)

Text area, no char limit
N
SV - Other Social Network
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