The Agency has
made technical changes to the package.
Inventory as of this Action
Requested
Previously Approved
08/31/2014
36 Months From Approved
12,000
0
0
2,400
0
0
0
0
0
A longitudinal survey intended to
improve the quality of FEMA services that measures satisfaction
with FEMA information, support, interactions with FEMA, assistance
and timeliness, and help in correlation with expectations and
recovery over time.
EO: EO
12862 Name/Subject of EO: Setting Customer Service Stds.
For the Program Effectiveness
& Recovery Survey, the previously approved burden hours were
2208 when this was included in OMB 1660-0036. The current estimated
annual hour burden is 2400 hours, resulting in an increase, program
change, of 192 hours. The prior collection activity was based on 23
disasters per year. The average of the last two years increased to
30 disasters, therefore the change is due to increase in average
number of disasters per year. This is now separated into a new
collection for this one form.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.