"Logic Model" Grant Performance Report Standard

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	HUD Master Models (2007)   Service Coordinators in Multifamily Housing
Service Coordinator	Service Coordinators in Multifamily Housing
To ensure that elderly persons and people with disabilities who are residents of multifamily insured and assisted housing developments are linked to the supportive services they need to continue living independently.

Need Statements
	
There is a lack of service coordinators in multi-family housing to link low-income elderly persons and people with disabilities to the supportive services they need in order to continue living independently.
Activities and Outputs

Assist residents in applying for benefits – Benefits 
Benefits
Assist residents in applying for benefits – Residents
Residents
Coordinate assisted living services
Residents
Coordinate preventive health and other educational activities
Sessions
Create a directory of community service providers
Directory
Create supportive services – Residents
Residents
Create supportive services – Services
Services
Educate property management staff on aging in place issues – Persons
Persons
Educate property management staff on aging in place issues – Sessions
Sessions
Educate property management staff on service coordination issues – Sessions
Sessions
Educate property management staff on service coordination issues – Persons
Persons
Help residents build informal support networks
Residents
Monitor the activities and services of residents
Residents
Refer residents to available supportive services – Residents
Residents
Refer residents to available supportive services – Services
Services
Train residents in obligations of tenancy – Residents
Residents
Train residents in obligations of tenancy – Sessions
Sessions
Units referred to services
Units
Work and consult with tenant organizations
Activities
Other
Other
Outcomes and Indicators
	
Decrease in monthly living expenses
Dollars
Receipt of healthcare services enabling independent living
Residents
Receipt of home management services enabling independent living
Residents
Reduction in eviction actions initiated due to lease violations
Evictions
Reduction in move-outs to higher level care
Residents
Units receiving services
Units
Other
Other


Measurement Tools

A. Tools to Track Outputs and Outcomes

Bank accounts
Construction log
Database
Enforcement log
Financial aid log
Intake log
Interviews
Mgt. Info. System-automated
Mgt. Info. System-manual
Outcome scale(s)
Phone log
Plans
Pre-post tests
Post tests
Program specific form(s)
Questionnaire
Recruitment log
Survey
Technical assistance log
Time sheets
Other

B.  Where Data are Maintained

Agency database
Centralized database
Individual case records
Local precinct
Public database
School
Specialized database
Tax Assessor database
Training center
Other

C.  Source of Data

Audit report
Business licenses
Certificate of Occupancy
Code violation reports
Counseling reports
Employment records
Engineering reports
Environmental reports
Escrow accounts
Financial reports
GED certification/diploma
Health records
HMIS
Inspection results
Lease agreements
Legal documents
Loan monitoring reports
Mortgage documents
Payment vouchers
Permits issued
Placements
Progress reports
Referrals
Sale documents
Site reports
Statistics
Tax assessments
Testing results
Waiting lists
Work plan reports
Other

D.  Frequency of Data Collection

Daily
Weekly
Monthly
Quarterly
Biannually
Annually
Upon incident
Other


E.  Process of Collection and Reporting

Computer spreadsheets
Flat file database
Manual tallies
Relational database
Statistical database
Other

Evaluation Process – These are standard requirements that HUD will expect every program manager receiving a grant to do as part of their project management.

    • An evaluation process will be part of the on-going management of the program.
    • Comparisons will be made between projected and actual numbers for both outputs and outcomes.
    • Deviations from projected outputs and outcomes will be documented and explained.
    • Analysis of data to determine the relationship of outputs to outcomes; what outputs produce which outcomes.

HUD Will Use The Following Questions To Evaluate Your Program

    1. How many residents received community-based services through the assistance of a Service Coordinator?
    2. How many referrals were provided to residents?
    3. What was the value in dollars of referred services provided by other community based organizations?
    4. What was the reduction (#) in move-outs to higher level care? 
    5. What was the reduction (#) in eviction actions initiated due to lease violations?

Carter-Richmond Methodology

The above Management Questions developed for your program are based on the Carter-Richmond Methodology1.  A description of the Carter-Richmond Methodology appears in the General Section of the NOFA.


1© The Accountable Agency – How to Evaluate the Effectiveness of Public and Private Programs,” Reginald Carter, ISBN Number 9780978724924.