Section 76.309, Customer Service Obligations; Section 76.1602, Customer Service - General Information, Section 76.1603, Customer Service - Rate and Service Changes and Section 76.1619. Information and

Forms and Documents

Document Name	Status
Supporting Statement OMB 3060-0652 2010.doc Supporting Statement A	2011-01-20

IC Document Collections

IC ID	Document Title	Status
30528	Section 76.309, Customer Service Obligations; Section 76.1602, Customer Service - General Information; Section 76.1603, Customer Service - Rate and Service Changes, Section 76.1619, Information on Sub	Modified
183713	Section 76.309, Customer Service Obligations; Section 76.1602, Customer Service - General Information; Section 76.1603, Customer Service - Rate and Service Changes, Section 76.1619, Information on Sub	Modified

ICR Details

OMB Control No: 3060-0652	ICR Reference No: 201101-3060-013
Status: Historical Active	Previous ICR Reference No: 200802-3060-009
Agency/Subagency: FCC	Agency Tracking No: MB
Title: Section 76.309, Customer Service Obligations; Section 76.1602, Customer Service - General Information, Section 76.1603, Customer Service - Rate and Service Changes and Section 76.1619. Information and
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 03/03/2011
	Date Received in OIRA: 01/21/2011
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	03/31/2014	36 Months From Approved	03/31/2011
Responses	117,510	0	117,510
Time Burden (Hours)	29,235	0	29,235
Cost Burden (Dollars)	0	0	0

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Abstract: Section 76.309 sets forth various customer service obligations. Sections 76.1602 and 76.1603 provide rules for subscriber notification requirements for changes in rates and programming services. Section 76.1619 informs cable systems operators of what information is required on subscriber bills.

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Authorizing Statute(s): US Code: 47 USC 4(i) and 632 Name of Law: Communications Act of 1934, as amended
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 69437	11/12/2010
30-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 3887	01/21/2011
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 2

IC Title	Form No.	Form Name
Section 76.309, Customer Service Obligations; Section 76.1602, Customer Service - General Information; Section 76.1603, Customer Service - Rate and Service Changes, Section 76.1619, Information on Sub
Section 76.309, Customer Service Obligations; Section 76.1602, Customer Service - General Information; Section 76.1603, Customer Service - Rate and Service Changes, Section 76.1619, Information on Sub

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	117,510	117,510	0	0	0	0
Annual Time Burden (Hours)	29,235	29,235	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 01/21/2011

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