60 Day PUBLISHED FRN 1660-0036 7-14-10

Federal Register / Vol. 75, No. 134 / Wednesday, July 14, 2010 / Notices
OMB Number: 1660–0026.
Form Titles and Numbers: No Form.
Abstract: The State Administrative
Plan is a procedural guide that details
how the State will administer the
Hazard Mitigation Grant Program
(HMGP). An approved plan is a
prerequisite of receiving HMGP funds
and is used by FEMA in making a
determination of the approval for a grant
and how much each grant will be. The
administrative plan may take any form
including a chapter within a
comprehensive State mitigation program
strategy.
Affected Public: State, local, or Tribal
Government.
Estimated Number of Respondents:
32.
Frequency of Response: On Occasion.
Estimated Average Hour Burden per
Respondent: 16 Hours.
Estimated Total Annual Burden
Hours: 512 Hours.
Estimated Cost: There are no capital,
operations and maintenance, or start-up
costs associated with this collection.
Dated: July 7, 2010.
Tammi Hines,
Acting Director, Records Management
Division, Mission Support Bureau, Federal
Emergency Management Agency, Department
of Homeland Security.
[FR Doc. 2010–17084 Filed 7–13–10; 8:45 am]
BILLING CODE 9110–13–P

DEPARTMENT OF HOMELAND
SECURITY
Federal Emergency Management
Agency
[Docket ID: FEMA–2010–0041]

emcdonald on DSK2BSOYB1PROD with NOTICES

Agency Information Collection
Activities: Proposed Collection;
Comment Request, 1660–0036; Federal
Emergency Management Agency
Individual Assistance Customer
Satisfaction Surveys
AGENCY: Federal Emergency
Management Agency, DHS.
ACTION: Notice; 60-day notice and
request for comments; revision of a
currently approved information
collection OMB No. 1660–0036; Caller
Services Registration Survey, FEMA
Form 007–0–3; Caller Services Helpline
Survey, FEMA Form 007–0–5; Internet
Registration Survey, FEMA Form 070–
0–2; Internet Inquiry Survey; Program
Effectiveness & Recovery Survey, FEMA
Form 070–0–20; Casework
Representative Survey, FEMA Form
007–0–6; Direct Housing Operations
Survey, FEMA Form 007–0–4; Special
Needs Representative Survey, FEMA

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Form 007–0–8; Disaster Recovery Center
Survey, FEMA Form 007–0–7;
Communication and Process Survey,
FEMA Form 007–0–9, Contact Survey,
FEMA Form 007–0–10, Correspondence
and Process Survey, FEMA Form 007–
0–11, E–Communications Survey,
FEMA Form 007–0–12, Evacuations
Survey, FEMA Form 007–0–13, FollowUp Program Effectiveness and Recovery
Survey, FEMA Form 007–0–14, Rapid
Temporary Repair Survey, FEMA Form
007–0–15, Recovery Inventory Survey,
FEMA Form 007–0–16, Return Home
Survey, FEMA Form 007–0–17, and Site
Recertification Survey, FEMA Form
007–0–18.

Privacy Act notice that is available on
the Privacy and Use Notice link on the
Administration Navigation Bar of
http://www.regulations.gov.
FOR FURTHER INFORMATION CONTACT:
Contact Maggie Billing, Program
Analyst, Customer Satisfaction Analysis
Section, Texas National Processing
Service Center, Recovery Directorate,
FEMA at 940 891–8709 or
[email protected] for additional
information. You may contact the Office
of Records Management for copies of the
proposed collection of information at
facsimile number (202) 646–3347 or email address: [email protected].

SUMMARY: The Federal Emergency
Management Agency, as part of its
continuing effort to reduce paperwork
and respondent burden, invites the
general public and other Federal
agencies to take this opportunity to
comment on a proposed revision of a
currently approved information
collection. In accordance with the
Paperwork Reduction Act of 1995, this
Notice seeks comments concerning
which is necessary for assessment and
improvement of the delivery of disaster
assistance. The forms serve as survey
tools used to evaluate customer
perceptions of effectiveness, timeliness
and satisfaction with initial, continuing
and final delivery of disaster-related
assistance.

SUPPLEMENTARY INFORMATION:

DATES: Comments must be submitted on
or before September 13, 2010.
ADDRESSES: To avoid duplicate
submissions to the docket, please use
only one of the following means to
submit comments:
(1) Online. Submit comments at
http://www.regulations.gov under
docket ID FEMA–2010–0041. Follow the
instructions for submitting comments.
(2) Mail. Submit written comments to
Office of Chief Counsel, Regulation and
Policy Team, DHS/FEMA, 500 C Street,
SW., Room 835, WASH, DC 20472–
3100.
(3) Facsimile. Submit comments to
(703) 483–2999.
(4) E-mail. Submit comments to
[email protected]. Include docket
ID FEMA–2010–0041 in the subject line.
All submissions received must
include the agency name and docket ID.
Regardless of the method used for
submitting comments or material, all
submissions will be posted, without
change, to the Federal eRulemaking
Portal at http://www.regulations.gov,
and will include any personal
information you provide. Therefore,
submitting this information makes it
public. You may wish to read the

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This
collection is in accordance with
Executive Order 12862 requiring all
Federal agencies to survey customers to
determine the kind and quality of
services they want and their level of
satisfaction with existing services. The
Government Performance and Results
Act (GPRA) requires agencies to set
missions and goals and measure
performance against them. FEMA will
fulfill these requirements by collecting
customer service and program
information through surveys of the
Recovery Directorate’s external
customers.
Collection of Information
Title: Federal Emergency Management
Agency Individual Assistance Customer
Satisfaction Surveys.
Type of Information Collection:
Revision of a currently approved
information collection.
OMB Number: 1660–0036.
Form Titles and Numbers: Caller
Services Registration Survey, FEMA
Form 007–0–3; Caller Services Helpline
Survey, FEMA Form 007–0–5; Internet
Registration Survey, FEMA Form 070–
0–2; Internet Inquiry Survey; Program
Effectiveness & Recovery Survey, FEMA
Form 070–0–20; Casework
Representative Survey, FEMA Form
007–0–6; Direct Housing Operations
Survey, FEMA Form 007–0–4; Special
Needs Representative Survey, FEMA
Form 007–0–8; Disaster Recovery Center
Survey, FEMA Form 007–0–7;
Communication and Process Survey,
FEMA Form 007–0–9, Contact Survey,
FEMA Form 007–0–10, Correspondence
and Process Survey, FEMA Form 007–
0–11, E–Communications Survey,
FEMA Form 007–0–12, Evacuations
Survey, FEMA Form 007–0–13, FollowUp Program Effectiveness and Recovery
Survey, FEMA Form 007–0–14, Rapid
Temporary Repair Survey, FEMA Form
007–0–15, Recovery Inventory Survey,
FEMA Form 007–0–16, Return Home

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40848

Federal Register / Vol. 75, No. 134 / Wednesday, July 14, 2010 / Notices

Survey, FEMA Form 007–0–17, and Site
Recertification Survey, FEMA Form
007–0–18.
Abstract: Federal agencies are
required to survey their customers to
determine the kind and quality of
services customers want and their level

of satisfaction with existing services.
FEMA Managers use the survey results
to measure program performance against
standards for performance and customer
service; measure achievement of GPRA
and strategic planning objectives; and
generally gauge and make

improvements to disaster services that
increase customer satisfaction and
program effectiveness.
Affected Public: Individuals and
Households.
Estimated Total Annual Burden
Hours: 10,186.

ANNUAL HOUR BURDEN
No. of
respondents

emcdonald on DSK2BSOYB1PROD with NOTICES

Data collection activity/instrument

Frequency of
responses

Hour burden
per response

Annual
responses

Total annual
burden hours

Caller Services Registration Survey ....................................
Caller Services Helpline Survey ..........................................
Casework Representative Survey .......................................
Internet Registration Survey ................................................
Internet Inquiry Survey .........................................................
Program Effectiveness & Recovery Survey ........................
Special Needs Representative Survey ................................
Direct Housing Operations Survey ......................................
Disaster Recovery Center Survey .......................................

5,000
5,000
5,000
5,000
5,000
12,000
5,000
1,770
6,300

1
1
1
1
1
1
1
3
1

0.1000
0.1000
0.1000
0.1000
0.1000
0.2000
0.1166
0.1000
0.1333

5,000
5,000
5,000
5,000
5,000
12,000
5,000
5,310
6,300

500
500
500
500
500
2,400
583
531
840

Surveys Sub Total ........................................................
Diagnostics:
Communication and Process Survey ..................................
Contact Survey ....................................................................
Correspondence and Process Survey .................................
E-Communications Survey ..................................................
Evacuations ..........................................................................
Follow-Up Program Effectiveness & Recovery Survey .......
Rapid Temporary Repair Survey .........................................
Recovery Inventory Survey ..................................................
Return Home Survey ...........................................................
Site Recertification Survey ...................................................

50,070

........................

........................

53,610

6,854

400
400
800
400
400
1600
400
800
400
400

1
1
1
1
1
1
1
1
1
1

0.2500
0.2500
0.2500
0.2500
0.2500
0.2500
0.2500
0.2500
0.2500
0.2500

400
400
800
400
400
1600
400
800
400
400

100
100
200
100
100
400
100
200
100
100

Diagnostics Sub Total ...................................................
Focus Group ........................................................................
Same Respondents Travel to Focus Group ........................
One-on-One Interviews ........................................................
On-Line Interviews ...............................................................

6,000
144
144
350
350

........................
1
1
1
1

........................
2.0000
1.0000
2.0000
2.0000

6,000
144
144
350
350

1,500
288
144
700
700

Focus Groups Sub Total ..............................................

988

........................

........................

988

1,832

Total .......................................................................

57,058

........................

........................

60,598

10,186

Estimated Cost: There are no annual
capital start-up or annual operations
and maintenance costs. The annual nonlabor cost is $4,320.

technological collection techniques or
other forms of information technology,
e.g., permitting electronic submission of
responses.

Comments

Dated: July 2, 2010.
Tammi Hines,
Director, Office of Records Management,
Office of Management, Federal Emergency
Management Agency, Department of
Homeland Security.

Comments may be submitted as
indicated in the ADDRESSES caption
above. Comments are solicited to (a)
evaluate whether the proposed data
collection is necessary for the proper
performance of the agency, including
whether the information shall have
practical utility; (b) evaluate the
accuracy of the agency’s estimate of the
burden of the proposed collection of
information, including the validity of
the methodology and assumptions used;
(c) enhance the quality, utility, and
clarity of the information to be
collected; and (d) minimize the burden
of the collection of information on those
who are to respond, including through
the use of appropriate automated,
electronic, mechanical, or other

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[FR Doc. 2010–17086 Filed 7–13–10; 8:45 am]
BILLING CODE 9111–23–P

PO 00000

DEPARTMENT OF HOMELAND
SECURITY
Federal Emergency Management
Agency
[Docket ID: FEMA–2010–0015]

Agency Information Collection
Activities: Submission for OMB
Review; Comment Request, OMB No.
1660–0086; National Flood Insurance
Program—Mortgage Portfolio
Protection Program (MPPP)
AGENCY: Federal Emergency
Management Agency, DHS.
ACTION: Notice; 30-day notice and
request for comments; revision of a
currently approved information
collection; OMB No. 1660–0086; No
Form.
SUMMARY: The Federal Emergency
Management Agency (FEMA) will
submit the information collection

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