Federal Emergency Management Agency Survivor Centric Customer Satisfaction Survey

Forms and Documents

Document Name	Status
1660-0129 Survivor Centric Customer Satisfaction Survey Supporting Statement Part A_070714.doc Supporting Statement A	2014-08-21
FEMA 44 CFR 206 101-IA.pdf Supplementary Document	2014-08-05
E-Government 2002.pdf Supplementary Document	2014-08-05
Pub 30 Day FRN 08012014.pdf Supplementary Document	2014-08-05
Brief Narrative of Changes Survivor Centric 1660-0129_070714.docx Supplementary Document	2014-08-05
Sandy Recovery Improvement Act of 2013 P.L. 113-2.pdf Supplementary Document	2014-07-31
Pub 60 Day FRN 02282014.pdf Supplementary Document	2014-07-31
1660-0129 Survivor Centric Customer Satisfaction Survey Supporting Statement Part B_070714.doc Supporting Statement B	2014-07-31
Executive_Order_13411.doc Supplementary Document	2011-02-04
Ex Order 12682 GPRA.docx Supplementary Document	2011-02-04

IC Document Collections

IC ID	Document Title	Status
212575	Travel Time to Focus Group	New
212574	Online Interviews	New
212573	One-on-One Interviews	New
212551	Focus Group - In Person Other-Focus Group	New
196160	Survivor Centric Customer Satisfaction Survey Other-Telephone Survey	Modified

ICR Details

OMB Control No: 1660-0129	ICR Reference No: 201407-1660-006
Status: Historical Active	Previous ICR Reference No: 201102-1660-001
Agency/Subagency: DHS/FEMA	Agency Tracking No:
Title: Federal Emergency Management Agency Survivor Centric Customer Satisfaction Survey
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 02/24/2015
	Date Received in OIRA: 08/27/2014
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	02/28/2018	36 Months From Approved	02/28/2015
Responses	3,072	0	1,600
Time Burden (Hours)	1,545	0	400
Cost Burden (Dollars)	0	0	0

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Abstract: Survey of Individual Assistance Applicants to determine levels of satisfaction with the federal assistance provided by FEMA. Measures customer service, levels of satisfaction, areas for improvement, helpfulness of programs and ability of applicants to recover from disasters.

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Authorizing Statute(s): EO: EO 12682 Name/Subject of EO: Setting Customer Service Stds.
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 11456	02/28/2014
30-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 44818	08/01/2014
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 5

IC Title	Form No.	Form Name
One-on-One Interviews
Survivor Centric Customer Satisfaction Survey
Focus Group - In Person
Online Interviews
Travel Time to Focus Group

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	3,072	1,600	0	768	704	0
Annual Time Burden (Hours)	1,545	400	0	1,008	137	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: For the Survivor Centric Customer Satisfaction Survey (formerly, Follow-Up Program Effectiveness & Recovery Survey), the previously approved burden hours were 400. The current estimated annual hour burden is 1,545 hours, resulting in an increase of 1,145. The increase in burden hours is due to increasing the number of times the survey will be utilized from quarterly to approximately 6 times per year, due to an increase of 2 minutes interview time per survey, plus the addition of focus groups to obtain feedback from the respondent for future collections. The total net burden of 1,145 hours is an increase for Survivor Centric Customer Satisfaction Survey (formerly, Follow-Up Program Effectiveness & Recovery Survey).

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Annual Cost to Federal Government: $170,321

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/27/2014

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