Published 30-day FRN

44818

Federal Register / Vol. 79, No. 148 / Friday, August 1, 2014 / Notices

Dated: July 14, 2010.
Charlene D. Myrthil,
Director, Records Management Division,
Mission Support Bureau, Federal Emergency
Management Agency, Department of
Homeland Security.
[FR Doc. 2014–18290 Filed 7–31–14; 8:45 am]

Changes Since Publication of the 60
Day Federal Register Notice for the
Federal Emergency Management
Agency Individual Assistance Survivor
Centric Customer Satisfaction Surveys
(Formerly, Follow-Up Program
Effectiveness & Recovery Survey

BILLING CODE 9111–46–P

Federal Emergency Management
Agency
[Docket ID: FEMA–2014–0008; OMB No.
1660–0129]

Agency Information Collection
Activities: Submission for OMB
Review; Comment Request, Federal
Emergency Management Agency
Individual Assistance Survivor Centric
Customer Satisfaction Surveys
(Formerly, Follow-Up Program
Effectiveness & Recovery Survey)
Federal Emergency
Management Agency, DHS.
ACTION: Notice.
AGENCY:

The Federal Emergency
Management Agency (FEMA) will
submit the information collection
abstracted below to the Office of
Management and Budget for review and
clearance in accordance with the
requirements of the Paperwork
Reduction Act of 1995. The submission
will describe the nature of the
information collection, the categories of
respondents, the estimated burden (i.e.,
the time, effort and resources used by
respondents to respond) and cost, and
the actual data collection instruments
FEMA will use.
DATES: Comments must be submitted on
or before September 2, 2014.
ADDRESSES: Submit written comments
on the proposed information collection
to the Office of Information and
Regulatory Affairs, Office of
Management and Budget. Comments
should be addressed to the Desk Officer
for the Department of Homeland
Security, Federal Emergency
Management Agency, and sent via
electronic mail to oira.submission@
omb.eop.gov or faxed to (202) 395–5806.
FOR FURTHER INFORMATION CONTACT:
Requests for additional information or
copies of the information collection
should be made to Director, Records
Management Division, 500 C Street SW.,
Washington, DC 20472, facsimile
number (202) 212–4701, or email
address [email protected].
SUPPLEMENTARY INFORMATION:

tkelley on DSK3SPTVN1PROD with NOTICES

SUMMARY:

22:09 Jul 31, 2014

[FR Doc. 2014–18258 Filed 7–31–14; 8:45 am]
BILLING CODE 9111–23–P

DEPARTMENT OF HOMELAND
SECURITY

VerDate Mar<15>2010

Dated: July 17, 2014
Charlene D. Myrthil,
Director, Records Management Division,
Mission Support Bureau, Federal Emergency
Management Agency, Department of
Homeland Security.

Jkt 232001

The number of respondents and the
estimated burden hours have increased
since FEMA published the the 60 day
Federal Register Notice on February 28,
2014. See 79 FR 11456. This is due to
an increase in the number of times the
surveys are conducted from quarterly to
approximately six times per year, the
addition of focus groups, and additional
questions covering survey topics whose
answers will provide timely customer
satisfaction results and benefit the
divisions and offices managing FEMA’s
Individual Assistance programs. The
respondent burden increased from 1,536
to 2,832, for an increase of 1,296
respondents. The burden hours
increased from 307 to 1,545, for an
increase of 1,238 hours. The annual cost
has incrased from $0.00 to $8,604 for
travel to focus groups.
Collection of Information
Title: Federal Emergency Management
Agency Individual Assistance Survivor
Centric Customer Satisfaction Surveys
(formerly, Follow-Up Program
Effectiveness & Recovery Survey).
Type of information collection:
Revision of a currently approved
collection.
Form Titles and Numbers: FEMA
Form 007–0–14, and Federal Emergency
Management Agency Individual
Assistance Survivor Centric Customer
Satisfaction Surveys.
Abstract: Federal agencies are
required to survey their customers to
determine the kind and quality of
services customers want and their level
of satisfaction with those services.
FEMA managers use the survey results
to measure performance against
standards for performance and customer
service, measure achievement of
strategic planning objectives, and
generally gauge and make
improvements to disaster service that
increase customer satisfaction.
Affected Public: Individuals and
Households.
Estimated Number of Respondents:
2,832.
Estimated Total Annual Burden
Hours: 1,545.
Estimated Cost: $8,604.00.

PO 00000

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DEPARTMENT OF HOMELAND
SECURITY
Federal Emergency Management
Agency
[Docket ID: FEMA–2014–0023; OMB No.
1660–0107]

Agency Information Collection
Activities: Proposed Collection;
Comment Request; Federal Emergency
Management Agency Public
Assistance Customer Satisfaction
Surveys
Federal Emergency
Management Agency, DHS.
ACTION: Notice.
AGENCY:

The Federal Emergency
Management Agency, as part of its
continuing effort to reduce paperwork
and respondent burden, invites the
general public and other Federal
agencies to take this opportunity to
comment on a revision of a currently
approved information collection. In
accordance with the Paperwork
Reduction Act of 1995, this notice seeks
comments concerning the collection of
Public Assistance customer satisfaction
survey responses and information for
assessment and improvement of the
delivery of disaster assistance to States,
Local and Tribal governments, and
eligible non-profit organizations.
DATES: Comments must be submitted on
or before September 30, 2014.
ADDRESSES: To avoid duplicate
submissions to the docket, please use
only one of the following means to
submit comments:
(1) Online. Submit comments at
www.regulations.gov under Docket ID
FEMA–2014–0023. Follow the
instructions for submitting comments.
(2) Mail. Submit written comments to
Docket Manager, Office of Chief
Counsel, DHS/FEMA, 500 C Street SW.,
Room 8NE 35, Washington, DC 20472–
3100.
(3) Facsimile. Submit comments to
(703) 483–2999.
All submissions received must
include the agency name and Docket ID.
Regardless of the method used for
submitting comments or material, all
submissions will be posted, without
change, to the Federal eRulemaking
SUMMARY:

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