60 Day Published FRN 1660-0129

Pub 60 Day FRN 02282014.pdf

Federal Emergency Management Agency Survivor Centric Customer Satisfaction Survey

60 Day Published FRN 1660-0129

OMB: 1660-0129

Document [pdf]
Download: pdf | pdf
11456

Federal Register / Vol. 79, No. 40 / Friday, February 28, 2014 / Notices

to the Office of Information and
Regulatory Affairs, Office of
Management and Budget. Comments
should be addressed to the Desk Officer
for the Department of Homeland
Security, Federal Emergency
Management Agency, and sent via
electronic mail to oira.submission@
omb.eop.gov or faxed to (202) 395–5806.
FOR FURTHER INFORMATION CONTACT:
Requests for additional information or
copies of the information collection
should be made to Director, Records
Management Division, 1800 South Bell
Street, Arlington, VA 20598–3005,
facsimile number (202) 646–3347, or
email address [email protected].
SUPPLEMENTARY INFORMATION:

tkelley on DSK3SPTVN1PROD with NOTICES

Collection of Information
Title: The SalesForce Customer
Relationship Management System Webform allowing an Individual to Submit
Correspondence to FEMA.
Type of information collection: New
information collection.
OMB Number: 1660—NEW.
Form Titles and Numbers: None.
Abstract: FEMA correspondence
teams respond to questions from
individuals covering various topics.
Depending on the topic searched, the
Customer Relationship Management
queries the database of pre-approved
questions and answers. If the search
result does not provide the desired
answer, the citizen is provided a link to
the web-form to submit their inquiry
(i.e. question/comment) to the proper
component (i.e. program office) for a
response. In general, a citizen’s inquiry
may range from publications requests,
how to apply for grants, or
reimbursement criterion. The minimal
collection of Personally Identifiable
Information is necessary for FEMA
correspondence teams to carry out their
mission of responding to citizens who
seek assistance.
Affected Public: Individuals or
households; Business or other for-profit;
Not-for-profit institutions; Farms;
Federal Government; State, Local, Tribal
Government.
Estimated Number of Respondents:
25,000.
Estimated Total Annual Burden
Hours: 833 hours.
Estimated Cost: The estimated annual
cost to respondents for the hour burden
is $25,664.73. There are no annual costs
to respondents operations and
maintenance costs for technical
services. There is no annual start-up or
capital costs. The cost to the Federal
Government is $645,008.00.

VerDate Mar<15>2010

17:47 Feb 27, 2014

Jkt 232001

Dated: February 20, 2014.
Charlene D. Myrthil,
Director, Records Management Division,
Mission Support Bureau, Federal Emergency
Management Agency, Department of
Homeland Security.
[FR Doc. 2014–04418 Filed 2–27–14; 8:45 am]
BILLING CODE 9111–22–P

Portal at http://www.regulations.gov,
and will include any personal
information you provide. Therefore,
submitting this information makes it
public. You may wish to read the
Privacy Act notice that is available via
the link in the footer of
www.regulations.gov.
FOR FURTHER INFORMATION CONTACT:

DEPARTMENT OF HOMELAND
SECURITY
Federal Emergency Management
Agency
[Docket ID: FEMA–FEMA–2014–0008; OMB
No. 1660–0129]

Agency Information Collection
Activities: Proposed Collection;
Comment Request, Federal Emergency
Management Agency Individual
Assistance Follow-Up Program
Effectiveness and Recovery Surveys
Federal Emergency
Management Agency, DHS.
ACTION: Notice.
AGENCY:

The Federal Emergency
Management Agency, as part of its
continuing effort to reduce paperwork
and respondent burden, invites the
general public and other Federal
agencies to take this opportunity to
comment on a revision of a currently
approved information collection. In
accordance with the Paperwork
Reduction Act of 1995, this notice seeks
comments concerning the collection of
Individual Assistance Follow-Up
Program Effectiveness & Recovery
Survey responses and information for
assessment and improvement of the
delivery of disaster assistance to
individuals and households.
DATES: Comments must be submitted on
or before April 29, 2014.
ADDRESSES: To avoid duplicate
submissions to the docket, please use
only one of the following means to
submit comments:
(1) Online. Submit comments at
www.regulations.gov under Docket ID
FEMA–2014–0008. Follow the
instructions for submitting comments.
(2) Mail. Submit written comments to
Docket Manager, Office of Chief
Counsel, DHS/FEMA, 500 C Street SW.,
Room 8NE, Washington, DC 20472–
3100.
(3) Facsimile. Submit comments to
(703) 483–2999.
All submissions received must
include the agency name and Docket ID.
Regardless of the method used for
submitting comments or material, all
submissions will be posted, without
change, to the Federal eRulemaking
SUMMARY:

PO 00000

Frm 00067

Fmt 4703

Sfmt 4703

Maggie Billing, Program Analyst,
Customer Satisfaction Analysis Section
of the National Processing Service
Center Division, Recovery Directorate,
(940) 891–8709. You may contact the
Records Management Division for
copies of the proposed collection of
information at facsimile number (202)
646–3347 or email address: FEMAInformation-Collections-Management@
dhs.gov.
This
collection is in accordance with
Executive Orders 12862 and 13571
requiring all Federal agencies to survey
customers to determine the kind and
quality of services they want and their
level of satisfaction with existing
services. The Government Performance
and Results Act (GPRA) requires Federal
agencies to set missions and goals and
to measure agency performance against
them. The GPRA Modernization Act of
2010 requires quarterly performance
assessments of government programs for
the purposes of assessing agency
performance and improvement. The
Federal Emergency Management Agency
fulfills these requirements by collecting
customer satisfaction program
information through surveys of
individuals and households who are
disaster survivors.

SUPPLEMENTARY INFORMATION:

Collection of Information
Title: Federal Emergency Management
Agency Individual Assistance FollowUp Program Effectiveness & Recovery
Survey.
Type of Information Collection:
Revision of a currently approved
information collection.
FEMA Forms: FEMA Form 007–0–14
Follow-Up Program Effectiveness &
Recovery Survey.
Abstract: Federal agencies are
required to survey their customers to
determine the kind and quality of
services customers want and their level
of satisfaction with those services.
FEMA managers use the survey results
to measure performance against
standards for performance and customer
service, measure achievement of
strategic planning objectives, and
generally gauge and make
improvements to disaster service that
increase customer satisfaction.

E:\FR\FM\28FEN1.SGM

28FEN1

Federal Register / Vol. 79, No. 40 / Friday, February 28, 2014 / Notices
Affected Public: Individuals and
Households.
Number of Respondents: 1,536.
Number of Responses: 1,536.
Estimated Total Annual Burden
Hours: 307.
Estimated Cost: There is no annual
cost burden to respondents or recordkeepers for this Information Collection.
Comments
Comments may be submitted as
indicated in the ADDRESSES caption
above. Comments are solicited to (a)
evaluate whether the proposed data
collection is necessary for the proper
performance of the agency, including
whether the information shall have
practical utility; (b) evaluate the
accuracy of the agency’s estimate of the
burden of the proposed collection of
information, including the validity of
the methodology and assumptions used;
(c) enhance the quality, utility, and
clarity of the information to be
collected; and (d) minimize the burden
of the collection of information on those
who are to respond, including through
the use of appropriate automated,
electronic, mechanical, or other
technological collection techniques or
other forms of information technology,
e.g., permitting electronic submission of
responses.
Dated: February 20, 2014.
Charlene D. Myrthil,
Director, Records Management Division,
Mission Support Bureau, Federal Emergency
Management Agency, Department of
Homeland Security.
[FR Doc. 2014–04413 Filed 2–27–14; 8:45 am]
BILLING CODE 9111–23–P

DEPARTMENT OF HOUSING AND
URBAN DEVELOPMENT
[Docket No. FR–5758–N–02]

60-Day Notice of Proposed Information
Collection: Fellowship Placement Pilot
Program
Office of the Assistant
Secretary for Policy Development &
Research, HUD.
ACTION: Notice.
AGENCY:

HUD is seeking approval from
the Office of Management and Budget
(OMB) for the information collection
described below. In accordance with the
Paperwork Reduction Act, HUD is
requesting comment from all interested
parties on the proposed collection of
information. The purpose of this notice
is to allow for 60 days of public
comment.

tkelley on DSK3SPTVN1PROD with NOTICES

SUMMARY:

VerDate Mar<15>2010

17:47 Feb 27, 2014

Jkt 232001

DATES:

Comments Due Date: April 29,

2014.
Interested persons are
invited to submit comments regarding
this proposal. Comments should refer to
the proposal by name and/or OMB
Control Number and should be sent to:
Colette Pollard, Reports Management
Officer, QDAM, Department of Housing
and Urban Development, 451 7th Street
SW., Room 4176, Washington, DC
20410–5000; telephone 202–402–3400
(this is not a toll-free number) or email
at [email protected] for a copy of
the proposed forms or other available
information. Persons with hearing or
speech impairments may access this
number through TTY by calling the tollfree Federal Relay Service at (800) 877–
8339.

ADDRESSES:

FOR FURTHER INFORMATION CONTACT:

Kheng Mei Tan, Office of Policy
Development and Research, Department
of Housing and Urban Development,
451 7th Street SW., Washington, DC
20410, telephone (202) 402–4986 (this is
not a toll free number) for copies of the
proposed forms and other available
information.
This
notice informs the public that HUD is
seeking approval from OMB for the
information collection described in
Section A.

SUPPLEMENTARY INFORMATION:

11457

B. Solicitation of Public Comment
This notice is soliciting comments
from members of the public and affected
parties concerning the collection of
information described in Section A on
the following:
(1) Whether the proposed collection
of information is necessary for the
proper performance of the functions of
the agency, including whether the
information will have practical utility;
(2) The accuracy of the agency’s
estimate of the burden of the proposed
collection of information;
(3) Ways to enhance the quality,
utility, and clarity of the information to
be collected; and
(4) Ways to minimize the burden of
the collection of information on those
who are to respond; including through
the use of appropriate automated
collection techniques or other forms of
information technology, e.g., permitting
electronic submission of responses.
HUD encourages interested parties to
submit comment in response to these
questions.
Authority: Section 3507 of the Paperwork
Reduction Act of 1995, 44 U.S.C. Chapter 35.
Dated: February 21, 2014.
Jean Lin Pao,
General Deputy Assistant Secretary for Policy
Development and Research.
[FR Doc. 2014–04488 Filed 2–27–14; 8:45 am]
BILLING CODE 4210–67–P

A. Overview of Information Collection
Title of Proposal: Fellowship
Placement Pilot Program Evaluation.
OMB Control Number, if applicable:
2528–0272.
Description of the need for the
information and proposed use: The
Fellowship Placement Program places
highly-skilled fellows in distressed
cities to work on strategic projects and
help build city capacity. The fellowship
program is seeking to evaluate its
program through surveys of program
stakeholders.
Agency form numbers, if applicable:
N/A.
Estimation of the total numbers of
hours needed to prepare the information
collection including number of
respondents, frequency of response, and
hours of response: The number of
burden hours to complete a survey is 1
hour. The number of respondents is
estimated to be 32 respondents. The
total number of burden hours is 32
hours.
Status of the proposed information
collection: This is a revision to amend
the existing surveys for program
evaluation.

PO 00000

Frm 00068

Fmt 4703

Sfmt 4703

DEPARTMENT OF HOUSING AND
URBAN DEVELOPMENT
[Docket No. FR–5752–N–25]

30-Day Notice of Proposed Information
Collection: Consolidated Public
Housing Certification of Completion
Office of the Chief Information
Officer, HUD.
ACTION: Notice.
AGENCY:

HUD has submitted the
proposed information collection
requirement described below to the
Office of Management and Budget
(OMB) for review, in accordance with
the Paperwork Reduction Act. The
purpose of this notice is to allow for an
additional 30 days of public comment.
DATES: Comments Due Date: March 31,
2014.
ADDRESSES: Interested persons are
invited to submit comments regarding
this proposal. Comments should refer to
the proposal by name and/or OMB
Control Number and should be sent to:
HUD Desk Officer, Office of
Management and Budget, New
Executive Office Building, Washington,
SUMMARY:

E:\FR\FM\28FEN1.SGM

28FEN1


File Typeapplication/pdf
File Modified2014-02-28
File Created2014-02-28

© 2024 OMB.report | Privacy Policy