Generic Submission of Technology Transfer Center (TTC) External Customer Satisfaction Surveys (NCI)

Forms and Documents

Document Name	Status
Form 1 Sub-study #1_TTC External Customer Satisfaction Survey Form and Instruction	New
SSB_TTC Survey_2-8-2011_JH.doc Supporting Statement B	2011-02-15
Attach 11_PIA TTC.doc Supplementary Document	2011-02-15
Attach 10_TTC_Pre-Test Interview Protocol.docx Supplementary Document	2011-02-15
Attach 9_TTC_OHSR exemption_12-01-10.pdf Supplementary Document	2011-02-15
Attach 8_Privacy Letter_12-20-2010.pdf Supplementary Document	2011-02-15
Attach 7_TTC_Advisory Committee_12-13-10 JDH.docx Supplementary Document	2011-02-15
Attach 6_TTC_Final reminder email_12-1-10.docx Supplementary Document	2011-02-15
Attach 5_TTC_2nd reminder email_12-1-10.docx Supplementary Document	2011-02-15
Attach 4_TTC_1st reminder email_12-1-10.docx Supplementary Document	2011-02-15
Attach 3_TTC_Followup email_12-01-10.docx Supplementary Document	2011-02-15
Attach 2_TTC_Intro Letter_12-01-10.doc Supplementary Document	2011-02-15
Cover Memo_TTC_2-3-11.doc Supplementary Document	2011-02-15
SSA_TTC Survey_2-25-2011_JH.doc Supporting Statement A	2011-02-28

IC Document Collections

IC ID	Document Title	Status
196819	Sub-study #1_TTC External Customer Satisfaction Survey Form and Instruction	New

ICR Details

OMB Control No: 0925-0633	ICR Reference No: 201103-0925-003
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: HHS/NIH	Agency Tracking No:
Title: Generic Submission of Technology Transfer Center (TTC) External Customer Satisfaction Surveys (NCI)
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 04/25/2011
	Date Received in OIRA: 03/08/2011
Terms of Clearance: OMB approves this umbrella generic, and has informed NIH that each individual study should be submitted into ROCIS an a ‘genIC’ that includes the actual study instruments and a memo describing the specific study goal, the study design, any incentives to be used, and the sampling and analysis plans.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	04/30/2014	36 Months From Approved
Responses	4,000	0	0
Time Burden (Hours)	1,333	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: The current study is designed to assess the needs and attitudes of external customers (i.e., industrial biotechnology, pharmaceutical, and medical device executives) who are current and potential collaborators and licensees for NIH technologies and who have a strategic view of their needs with respect to research collaborations. The needs of for-profit companies and not-for-profit organizations that conduct research and development in biomedical applications (TTC external customers) have never been assessed systematically. Input from these groups is essential for defining workflow process improvements for services provided by the NCI TTC to the research community. The purpose of this study is to: obtain information on the satisfaction of TTC's external customers with TTC customer services; collect information of preferred and expected communications channels of TTC's external customers; and assess the strategic direction of companies engaging in collaborations and alliances with the NIH. The results will be used to strengthen the operations of the NCI TTC, including the Competitive Service Center. Specifically, new data on customer needs will be used to assess progress relative to existing process goals, revise them as necessary, and establish new goals and priorities for meeting customer needs.

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Authorizing Statute(s): US Code: 42 USC 413 Name of Law: Public Health Service Act
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 80830	12/23/2010
30-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 11498	03/02/2011
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Sub-study #1_TTC External Customer Satisfaction Survey	1	Sub-study #1

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	4,000	0	0	4,000	0	0
Annual Time Burden (Hours)	1,333	0	0	1,333	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a new collection of information.

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Annual Cost to Federal Government: $135,667

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/08/2011

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