Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
Form Participant Screen Message and Materials Online Interactive Bulletin Boards Form and Instruction	New
Generic Clearance Submission Template.doc Supplementary Document	2011-04-15
Draft Generic Clearance Submission Template.docx Supplementary Document	2011-03-28
Supporting Statement (Part B).docx Supporting Statement B	2011-03-28
Supporting Statement (BPD).docx Supporting Statement A	2011-03-28

IC Document Collections

IC ID	Document Title	Status
211541	EFT Tax Refund Primary Market Research Other-Screener for Tax Professionals	New
211490	Employer Survey in support of myRA Other-Telephone Survey	New
210912	2014 Treasury Auction Satisfaction Survey Other-Draft Survey	New
210737	Go Direct Financial Institution and Corporation Website Survey Other-Survey- DRAFT	New
210458	User Input on Financial Information Repository (FIR) Other-Screener	New
209794	Financial Information Repository (FIR) Audience Definition Research Other-Online Quantitative Study	New
208941	New Retirement Message and Materials Testing Other-Consumer Screener	New
207908	New Retirement Account Research Other-Screener - Employer Name Testing	New
206168	Message and Materials Online Interactive Bulletin Boards Form and Instruction	New
203844	2012 Treasury Auction Satisfaction Survey Other-Survey Draft	New
203690	Government Agency Investment Services (GAIS) Customer Satisfaction Survey Other-Survey	New
201332	Campaign and Treasury Product Awareness Survey. Other-Survey Draft	New
200251	Quantitative positioning and segmentation study Other-Survey Questionnaire	New
199716	Survey of features offered in a new general savings product and a new retirement savings product Other-Survey and Screener	New
199658	Employer Qualitative Study on New Product Receptivity Other-Discussion Guide	New
198684	Survey to assess visual and message alternatives under development for Treasury products. Other-Survey Questionnaire	New
198253	Focus group research to test marketing efforts and motivation towards savings bonds purchases. Other-Focus Group Screener and Discussion Guides	New
198160	Survey of current and prospective savings bond customer base Other-Survey	New

ICR Details

OMB Control No: 1535-0143	ICR Reference No: 201103-1535-001
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: TREAS/BPD	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 04/18/2011
	Date Received in OIRA: 03/09/2011
Terms of Clearance: OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	04/30/2014	36 Months From Approved
Responses	10,000	0	0
Time Burden (Hours)	10,000	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 80542	12/22/2010
30-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 13018	03/09/2011
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 18

IC Title	Form No.	Form Name
Survey of features offered in a new general savings product and a new retirement savings product
Survey to assess visual and message alternatives under development for Treasury products.
Quantitative positioning and segmentation study
User Input on Financial Information Repository (FIR)
Government Agency Investment Services (GAIS) Customer Satisfaction Survey
Go Direct Financial Institution and Corporation Website Survey
EFT Tax Refund Primary Market Research
New Retirement Account Research
Financial Information Repository (FIR) Audience Definition Research
Message and Materials Online Interactive Bulletin Boards	Participant Screener, Discussion Guide	Message and Bulleting Boards Screener ,   Bulletin Board Discussion Guide
New Retirement Message and Materials Testing
Survey of current and prospective savings bond customer base
Campaign and Treasury Product Awareness Survey.
2012 Treasury Auction Satisfaction Survey
Employer Qualitative Study on New Product Receptivity
Focus group research to test marketing efforts and motivation towards savings bonds purchases.
Employer Survey in support of myRA
2014 Treasury Auction Satisfaction Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	10,000	0	0	10,000	0	0
Annual Time Burden (Hours)	10,000	0	0	10,000	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a new collection.

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Annual Cost to Federal Government:

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/09/2011

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