Government Agency Investment Services (GAIS) Customer Satisfaction Survey

[SURVEY PREVIEW MODE] Federal Borrowings Program - Customer Satisfaction Sur... Page 1 of 2

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Federal Borrowings Program - Customer Satisfaction Survey
Government Agency Investment Services (GAIS)
2012 Customer Satisfaction Survey
OMB No. 1535-XXXX

You have been selected to take part in a survey conducted by the Bureau of the Public Debt
(BPD), Office of Public Debt Accounting. Please take some time and provide us with your
opinions for the following statements. Your responses will help us enhance our customer
service along with our system environment.
Please note that an agency may not conduct or sponsor, and the public is not required to
respond to, a collection that does not display a currently approved OMB control number.
1. How frequently do you process Federal Borrowings transactions in InvestOne?
 Daily
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
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 Weekly
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 Monthly
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 Quarterly
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 Yearly
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 N/A
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


2. Rate the level of satisfaction with InvestOne
Excellent

Good

Fair

Poor

Very Poor

N/A

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inquiry processing

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Reliability

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Availability

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Response time

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Ease of navigation
Ease of performing
transactions
Usefulness of

3. Rate your overall satisfaction with InvestOne
 Excellent





 Good

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


 Fair
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
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 Poor
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 Very Poor
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 N/A
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


4. What system features do you like most?

5. What system features do you like least?

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6. What additional features would you find useful?

7. Additional Comments:

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