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OFCCP Customer Experience Survey
What is your company’s status as a federal contractor? (select one)
We currently hold at least one federal contract ____
We held at least one federal contract in the past, but we do not currently hold a federal contract ____
We have never held a federal contract ____
Unsure/Don’t know ____
Has your company ever undergone a compliance evaluation by OFCCP?
Yes ____ No ____ Unsure/Don’t know ____
(If the answer to #2 was “No” or “Unsure/Don’t Know” please do not complete this survey.)
When was the most recent compliance evaluation initiated?
Initiated prior to 2008 _____
Initiated after 2008 _____
Unsure/Don’t know _____
When was the most recent compliance evaluation completed?
Completed prior to 2008 _____
Completed after 2008 _____
The compliance evaluation is still ongoing _____
Unsure/Don’t Know _____
Which regional office oversaw your company’s most recent compliance evaluation?
Northeast ____ Mid-Atlantic ____ Pacific____
Midwest ____ Southeast ____
Southwest and Rocky Mountain ____ Unsure/Don’t Know______
Overall, what is your company’s level of satisfaction with OFCCP during its most recent compliance evaluation?
Very Dissatisfied Dissatisfied Neither Satisfied Satisfied Very Satisfied
Nor Dissatisfied
2 3 4 5
Please rate your most recent OFCCP compliance evaluation process in the following areas:
Strongly Agree Agree Neither Agree nor Disagree Strongly Disagree Not Sure
Disagree
The compliance officer’s written
communications were easy to understand. 1 2 3 4 5 6
The compliance officer’s oral
communications were easy to understand. 1 2 3 4 5 6
The compliance officer kept my company
timely informed as the compliance evaluation
progressed. 1 2 3 4 5 6
The compliance officer provided
information that was technically accurate. 1 2 3 4 5 6
If your company has had an onsite entrance conference, please rate the thoroughness of the onsite entrance conference held during your company’s most recent compliance evaluation in the following areas:
Strongly Agree Agree Neither Agree nor Disagree Strongly Disagree Not Sure
Disagree
The compliance officer provided a summary of
my company’s obligations under the laws
OFCCP enforces. 1 2 3 4 5 6
The compliance officer described
the scope of the onsite review. 1 2 3 4 5 6
The compliance officer indicated how long
he or she would be onsite. 1 2 3 4 5 6
The compliance officer provided a description
of the information needed during the
onsite review. 1 2 3 4 5 6
If your company has had an onsite exit conference, please rate the following activities from the onsite exit conference held during your company’s most recent compliance evaluation:
Strongly Agree Agree Neither Agree nor Disagree Strongly Disagree Not Sure
Disagree
The compliance officer informed my
company that intimidation or retaliation
of anyone assisting or participating
in the investigation is prohibited. 1 2 3 4 5 6
The compliance officer discussed the
tentative findings of the compliance evaluation. 1 2 3 4 5 6
The compliance officer informed my company
of the next steps in the compliance evaluation
process. 1 2 3 4 5 6
The compliance officer informed my company
of outstanding and/or additional requests for
information. 1 2 3 4 5 6
The compliance officer informed my company
of the possibility that a Pre-Determination Notice
or a Notice of Violation could be issued. 1 2 3 4 5 6
If your company has undergone multiple compliance evaluations, please rate the following activities:
Strongly Agree Agree Neither Agree nor Disagree Strongly Disagree Not Sure
Disagree
The compliance evaluations were consistent
across compliance officers. 1 2 3 4 5 6
The compliance evaluations were consistent
across regional offices. 1 2 3 4 5 6
The compliance evaluations were consistent
across district offices. 1 2 3 4 5 6
Did your company experience difficulty providing the documents or records requested during its most recent compliance evaluation? Yes ____ No ____ Unsure/Don’t know ____
If the answer to question 11 was “yes,” please select the areas that were a source of difficulty:
Identifying documents for submission ____
Volume of documents ____
Deadline for document submission ____
Identifying appropriate OFCCP official for document submission ____
Document availability ____
Method of document submission ____
Documents were not created ____
Other (please describe) __________
If your company submitted documents during a compliance evaluation, how where the documents submitted to OFCCP? (check all that apply)
Email ____
US Mail ____
UPS, FedEx, or Other Carrier ____
Fax ____
Online ____
Courier ____
Would your company consider using an online submission option for documents requested during an OFCCP compliance evaluation? Yes ____ No ____ Unsure_____
What factors are important to you when submitting documents online? (check all that apply)
Security ____
Privacy ____
Confirmation of Receipt of Document ____
Ease of Use ____
Adequate Customer Support ____
Other (please specify) _________________
During the course of your company’s most recent compliance evaluation how courteous were the OFCCP personnel?
Very Courteous____ Somewhat Courteous____ Neither Courteous nor Discourteous ____
Somewhat Discourteous____ Very Discourteous____ Unsure/Don’t know____
17) Please provide any suggestions for improving your interaction with OFCCP during a compliance evaluation?
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| Author | 553235 |
| File Modified | 0000-00-00 |
| File Created | 2021-02-01 |