Employment and Training Webinar Technical Assistance Customer Feedback Survey

Survey Questions

[Please note that these surveys will be completed using the Survey Monkey online survey tool.]

Survey 1: sent to all who attended the live event (~1 hour later), and survey link added to the archived webinar.

“Thank you for participating in the Workforce3One webinar session on (insert title). To help us improve these online training events, please take a moment to answer a few questions about your experience. If you viewed the event with others, please share this survey link with them.”

Please note that this survey is being administered by SurveyMonkey.com and ETA cannot guarantee the protection of survey responses, so we ask that you not include sensitive personal information in your responses.

Paperwork Reduction Act (OMB Control Number 1225-0088, Expires XX/XX/XXXX.)

According to the Paperwork Reduction Act of 1995, persons are not required to respond to a collection of information unless it displays a valid control number. Public reporting burden for this collection of information is estimated to average 2 minutes per response, including time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Completion of this survey is completely voluntary, and information collected will be kept private to the extent permitted by law and used for program evaluation purposes only. Thank you for your participation.

1. I viewed this webinar

a. [ ] Live

b. [ ] From the archive

2. Rate the following questions on this scale:

1 Strongly Disagree      2 Disagree        3 Neither Agree nor Disagree  4 Agree         5 Strongly Agree

1. The information was presented clearly.

2. The information was useful.

3. The information was new to me.

4. I understand the action steps required or recommended in the webinar.

5. I believe I will be able to apply the information or action steps presented in the webinar.

Open-ended questions:

3.   How will you apply this information in your work?

4.   Which aspect of the webinar was the most valuable?

5.   Which aspect of the webinar was the least valuable?

6. What else do you think should have been covered in the webinar but was not?

7.   Other Comments?