USDA / Food Safety and Inspection Service
Office of International Affairs (OIA) Customer Service Survey
The Office of International Affairs (OIA) is conducting a survey to assess customer satisfaction with its programs and services.
What organization do you work in?
( ) An FSIS/OIA Division: Please specify________________________
( ) FSIS Budget Division, OM
( ) FSIS OPACE
( ) FSIS OPEER
( ) FSIS OFDER
( ) FSIS OPPD
( ) FSIS OCIO
( ) FSIS OFO (Field inspector or supervisor)
( ) FSIS OFO (Recall Management Staff)
( ) FSIS Human Resources Division (HRO Minneapolis), OM
( ) USDA/Foreign Agriculture Service
( ) USDA/Agricultural Marketing Service
( ) USDA/Animal and Plant Health Inspection Service
( ) Industry Organization (e.g., AMI, NMA, USAPEEC, MICA, USMEF)
( ) Other, please specify__________________________________________
With what Program Area(s) of OIA do you work (Please select all that apply)?
( ) OAA
( ) EPS
( ) IAS
( ) IES
( ) IID
( ) RMS
Skip pattern will allow respondents to only complete relevant sections of the survey
Questions Specific to OIA Office of the Assistant Administrator
How satisfied are you with OAA’s strategic direction?
( ) Very Satisfied
( ) Satisfied
( ) Dissatisfied
( ) Very Dissatisfied
How satisfied are you with the services/information you received from the OAA?
( ) Very Satisfied
( ) Satisfied
( ) Dissatisfied
( ) Very Dissatisfied
If you were Dissatisfied or Very Dissatisfied with the services you received from the OAA, please explain below:
________________________________________________
________________________________________________
________________________________________________
Does the OAA seek your input (when relevant) regarding the implementation of existing programs or when developing new procedures or guidelines?
( ) Always
( ) Usually
( ) Sometimes
( ) Never
Does the OAA communicate (verbally or written) effectively with you and/or your organization in a timely manner?
( ) Always
( ) Usually
( ) Sometimes
( ) Never
Is the OIA/AA transparent in its communications and deliberations with you?
( ) Always
( ) Usually
( ) Sometimes
( ) Never
Do you agree that OIA/AA generally considers a a diverse range of opinions and ideas from a variety of people during staffing and program delivery?.
( ) Strongly Agree
( ) Agree
( ) No opinion
( ) Disagree
( ) Strongly Disagree
Questions Specific to Export Services Program (EPS)
How often do you collaborate with the EPS regarding export requests from other countries?
( ) Daily
( ) Weekly
( ) Quarterly
( ) Annually
( ) As Needed
How satisfied are you with the services you received from the EPS?
( ) Very Satisfied
( ) Satisfied
( ) Dissatisfied
( ) Very Dissatisfied
If you were Dissatisfied or Very Dissatisfied with the services you received from EPS, please explain below:
________________________________________________
________________________________________________
________________________________________________
Has the EPS representative responded to your request in a timely and professional manner?
( ) Yes
( ) No
If the EPS representative did not respond to your request in a timely and professional manner, please explain below:.
____________________________________________________
____________________________________________________
____________________________________________________
Please rate how well the EPS generally meets your expectations?
( ) Exceeded my expectations
( ) Met my expectations
( ) Did not meet my expectations
If the EPS staff did not meet your expectations please explain below:
____________________________________________
____________________________________________
____________________________________________
Please provide any additional suggestions and/or comments you may have regarding EPS services.
____________________________________________
____________________________________________
____________________________________________
Questions Specific to International Audit Staff (IAS)
How often do you collaborate with IAS staff regarding the initial equivalence process or ongoing equivalence issues?
( ) Daily
( ) Weekly
( ) Quarterly
( ) Annually
( ) As Needed
How satisfied are you with the services you received from the FSIS/OIA auditors and staff regarding the initial equivalence process or ongoing equivalence issues?
( ) Very Satisfied
( ) Satisfied
( ) Dissatisfied
( ) Very Dissatisfied
If you were Dissatisfied or Very Dissatisfied with the services you received from IAS, please explain below:
________________________________________________
________________________________________________
________________________________________________
Has the IAS representative responded to your request in a timely and professional manner?
( ) Yes
( ) No
If the IAS representative did not respond to your request in a timely and professional manner, please explain below.
____________________________________________________
____________________________________________________
____________________________________________________
Please rate the extent to which the services provided by the IAS staff have met your expectations?
( ) Exceeded my expectations
( ) Met my expectations
( ) Did not meet my expectations
If the IAS staff did not meet your expectations, please explain below:
____________________________________________
____________________________________________
____________________________________________
Please provide any additional suggestions and/or comments you may have regarding IAS services.
____________________________________________
____________________________________________
____________________________________________
Questions Specific to the International Equivalence Staff (IES)
How often do you collaborate with IES staff regarding the initial equivalence process or ongoing equivalence issues?
( ) Daily
( ) Weekly
( ) Quarterly
( ) Annually
( ) As Needed
How satisfied are you with the services you received from the FSIS/OIA auditors and staff regarding the initial equivalence process or ongoing equivalence issues?
( ) Very Satisfied
( ) Satisfied
( ) Dissatisfied
( ) Very Dissatisfied
If you were Dissatisfied or Very Dissatisfied with the services you received from IES, please explain below:
________________________________________________
________________________________________________
________________________________________________
Has the IES representative responded to your request in a timely and professional manner?
( ) Yes
( ) No
If the IES representative did not respond to your request in a timely and professional manner, please explain below.
____________________________________________________
____________________________________________________
____________________________________________________
Please rate the extent to which the services provided by the IES staff have met your expectations?
( ) Exceeded my expectations
( ) Met my expectations
( ) Did not meet my expectations
If the IES staff did not meet your expectations, please explain below:
____________________________________________
____________________________________________
____________________________________________
Please provide any additional suggestions and/or comments you may have regarding IES services.
____________________________________________
____________________________________________
____________________________________________
Questions Specific to Import Inspection Division (IID)
How often do you collaborate with IID staff regarding import requests from other countries?
( ) Daily
( ) Weekly
( ) Quarterly
( ) Annually
( ) As Needed
How satisfied are you with the services you received from IID?
( ) Very Satisfied
( ) Satisfied
( ) Dissatisfied
( ) Very Dissatisfied
If you were Dissatisfied or Very Dissatisfied with the services you received from IID, please explain below:
________________________________________________
________________________________________________
________________________________________________
Has the IID representative responded to your request in a timely and professional manner?
( ) Yes
( ) No
If the IID representative did not respond to your request in a timely and professional manner, please explain below:
____________________________________________________
____________________________________________________
____________________________________________________
Please rate the extent to which the services provided by IID have met your expectations?
( ) Exceeded my expectations
( ) Met my expectations
( ) Did not meet my expectations
If the IID staff did not meet your expectations, please explain below:
____________________________________________
____________________________________________
____________________________________________
Please provide any additional suggestions and/or comments you may have regarding IID services.
____________________________________________
____________________________________________
____________________________________________
Questions Specific to Resource Management Staff (RMS)
How often do you request assistance from the RMS?
( ) Daily
( ) Weekly
( ) Quarterly
( ) Annually
( ) As Needed
How satisfied are you with the services you received from the RMS?
( ) Very Satisfied
( ) Satisfied
( )Dissatisfied
( ) Very Dissatisfied
If you were Dissatisfied or Very Dissatisfied with the services you received from RMS, please explain below:
________________________________________________
________________________________________________
________________________________________________
Has the RMS representative handled your request in a timely and professional manner?
( ) Yes
( ) No
If the RMS representative did not handle your request in a timely and professional manner.
____________________________________________________
____________________________________________________
____________________________________________________
Please rate the extent to which the services provided by the RMS have met your expectations?
( ) Exceeded my expectations
( ) Met my expectations
( ) Did not meet my expectations
If the RMS staff did not meet your expectationsplease explain below:
____________________________________________
____________________________________________
____________________________________________
How often is the RMS able to fully answer your questions?
( ) Always
( ) Usually
( ) Sometimes
( ) Never
How satisfied are you with RMS’ overall knowledge of your problem or question?
( ) Very Satisfied
( ) Satisfied
( )Dissatisfied
( ) Very Dissatisfied
If you were Dissatisfied or Very Dissatisfied with the services you received from RMS, please explain below:
________________________________________________
________________________________________________
________________________________________________
Please provide any additional suggestions and/or comments you may have regarding RMS services.
____________________________________________
____________________________________________
____________________________________________
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| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| File Title | Inter-Departmental/Agency Survey |
| Subject | A Customer Satisfaction Survey |
| Author | fagarib |
| File Modified | 0000-00-00 |
| File Created | 2021-02-01 |