2011 OCIO IT Summit Post Conference Customer Satisfaction Survey

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

5TH IT Summit Survey Draft - Participant Survey

2011 OCIO IT Summit Post Conference Customer Satisfaction Survey

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NASA’s 2011 IT Summit Survey

August 15 – 17, 2011


Dear Attendee. Please take a few minutes to let us know what you thought about the IT Summit by answering the following questions. Your comments and feedback are important to us in planning future Summits. This is an anonymous survey and your responses will not be associated with you, your e-mail address or your computer's

IP address. Thank you for your assistance.


  1. Overall, how useful did you find the IT Summit?

( ) Very useful ( ) Somewhat useful ( ) Neutral ( ) Not very useful ( ) Not at all useful


2. Please rank your top three reasons for attending the IT Summit.

( ) Learn about new technologies

( ) Learn about new processes and management approaches

( ) Present a paper or workshop, or represent my organization

( ) Network with NASA professionals

( ) Hear from / meet industry leaders

( ) Learn about what NASA is doing

( ) Other (A DROP DOWN BOX FOR COMMENTS)


3 To what extent did the IT Summit meet your expectations?

( ) Exceeded my expectations ( ) Completely met ( ) Mostly met ( ) Partially met ( ) Did not meet expectations


4. Please indicate the three tracks that interested you the most.

( ) CIOs Speak

( ) Collaboration

( ) Customer Experience

( ) Education

( ) Infrastructure and Operations

( ) Innovation

( ) IT Security

( ) Mission IT – Supporting Science and Engineering at NASA

( ) Project Management Open Government

( ) Organizational Communication

( ) Tomorrow’s Workforce

( ) Waves of the Future




5. Indicate whether you agree or disagree with the following statements

Agree Disagree

I gained valuable ideas and strategies that I will take back to my organization. ( ) ( )

The IT Summit provided a good overview of recent changes and developments in IT. ( ) ( )

There were ample opportunities for discussion and interactive activities. ( ) ( )

It was useful to hear the perspective of leaders in industry and other

government agencies. ( ) ( )


6. How valuable were the panel discussions? (LEAVE #6 IN UNTIL WE KNOW IF THEY WILL HAVE PANELS. IF THERE ARE, NAMES WILL NEED TO BE ADDED LATER.)

( ) Very valuable ( ) Somewhat valuable ( ) Neutral ( ) Somewhat invaluable ( ) Very invaluable ( ) Not Applicable


Panel 1

Panel 2

Panel 3

Panel 4

Panel 5

Panel 6


7. Rate your level of satisfaction with the keynote speakers

( ) Very satisfied ( ) Somewhat satisfied) ( ) Neutral ( ) Somewhat dissatisfied ( ) Very dissatisfied) ( ) Not applicable (KEYNOTE SPEAKERS HAVE TO BE DETERMINED & NAMES ADDED LATER)


8. Please rate your satisfaction with the following items.

( ) Very Satisfied ( ) Somewhat Satisfied) ( ) Neutral ( ) Somewhat Dissatisfied ( ) Very Dissatisfied ( ) Not applicable


Communications leading up to conference

Online registration process

Conference location

Conference facilities

Onsite check in

Program guide

Schedule of conference sessions

Availability of conference support staff

Effectiveness of conference support staff

Food provided during conference

Networking breaks

Vendor area

Awards luncheon

Cyber Cafe

NASA Buzz Room


9. Please list speakers internal or external to NASA that you think should be considered for future IT Summits.



10. Please list tracks or topics you would like to suggest for future IT Summits such as knowledge management, enterprise architecture, etc.




11. Is there anything else you want to tell us about your experience at the IT Summit?
























We appreciate you taking the time to provide us your feedback. Your responses will help us to improve future IT Summits.


Session Survey




Session:__________________________ Presenter(s):__________________________ Date:_____________



Indicate whether you agree or disagree with the following statements.

Agree Disagree

  1. The material presented was substantive and useful. ( ) ( )


  1. The material presented was relevant to me and my job function. ( ) ( )


  1. Rate your level of satisfaction with the presenter(s).

( ) Very satisfied ( ) Somewhat satisfied) ( ) Neutral ( ) Somewhat dissatisfied ( ) Very dissatisfied


  1. Additional Comments:



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