MSFC Customer Satisfaction Assessment

NASA Langley Research Center (2)
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NASA-Langley External Customer/Partner
Satisfaction Assessment
Thank you for taking time to provide us with your feedback. The survey
has 20 main questions with room for additional comments. We
anticipate this should take no longer than 30 minutes to complete.
Your response, including additional comments are an essential
component in helping us determine our areas of strength as well as
those which need improvement across all mission areas we support.  
We need your feedback in order to determine, from an integrated
perspective, those areas where we may need to take systemic action to
improve the technical quality and/or the delivery of our products and
services as well as your experience in working with us. We appreciate
your candid, honest and constructive input.

Optional Information:
Are you a customer or
partner?
Name

Organization

Survey
Respondent

Customer Partner Both

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1. How do you rate the overall quality of NASA-Langley's technology, products or services?

j Poor
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n Below Average
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j Average
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j Good
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j Excellent
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j N/A
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Other comments?

2. How do you rate the usefulness of NASA-Langley’s capability?

j Poor
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j Below Average
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j Average
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j Good
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j Excellent
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n N/A
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Additional comments:

3. How do you rate NASA-Langley with regard to the technical excellence of its technology, products or services?

j Poor
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n Below Average
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j Average
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j Good
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j Excellent
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VectorCSP 1 – NASA Langley Research Center (2) – Powered by NoviSystems.com
j N/A
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j Average
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j Good
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j Excellent
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j N/A
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Additional comments:

4. On those occasions when NASA-Langley charges you for its technology, products or services, how do you rate their
value?

j Poor
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j Below Average
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n Average
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n Good
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j Excellent
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j N/A
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Additional comments:

5. How do you rate NASA-Langley’s performance with regard to meeting schedule milestones?

j Poor
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j Below Average
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j Average
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j Good
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j Excellent
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j N/A
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Additional comments:

6. How do you rate the relevance to/impact of NASA-Langley’s contribution to your mission?

j None
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j Limited
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n Somewhat
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n Very
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j Exceeded expectations
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j N/A
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Additional comments:

7. How do you rate the innovation/creativity of NASA-Langley’s contributions (our approaches, solutions etc)?

j Poor
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j Below Average
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j Average
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j Good
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j Excellent
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j N/A
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Additional comments:

8. How do you rate NASA-Langley for responsiveness to your needs?

j Poor
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j Below Average
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n Average
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VectorCSP 1 – NASA Langley Research Center (2) – Powered by NoviSystems.com
n Good
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j Poor
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j Below Average
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j Average
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j Good
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j Excellent
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j N/A
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Additional comments:

9. How do you rate NASA-Langley's ability to deliver technology, products and services within the planned budget?

j Poor
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j Below Average
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n Average
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j Good
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j Excellent
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j N/A
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Additional comments:

10. To what degree was NASA-Langley adaptive to your needs?

j Not at all
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j Slightly
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j Adaptive
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j Very
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j Extremely
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n N/A
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Additional comments:

11. How do you rate NASA-Langley against your original expectations for its technology, products or services?

j Does not meet
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n Somewhat meets
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n Meets
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j Somewhat exceeds
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j Greatly exceeds
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j N/A
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Additional comments:

12. How do you rate NASA Langley’s risk management performance?

j Poor
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j Below Average
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j Average
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j Good
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j Excellent
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n N/A
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Additional comments:

13. How close to your ideal federal aerospace entity do you rate NASA-Langley?

j Not close at all
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j Slightly close to ideal
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VectorCSP 1 – NASA Langley Research Center (2) – Powered by NoviSystems.com
n Close to ideal
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13. How close to your ideal federal aerospace entity do you rate NASA-Langley?

j Not close at all
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j Slightly close to ideal
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j Close to ideal
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n Very close to ideal
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n NASA-Langley is my ideal federal aerospace entity
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j N/A
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Additional comments:

14. Have you expressed any concerns or complaints to NASA-Langley in the last year?

n Yes
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j No
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If yes, how easy was it to voice your concerns or complaints to NASA-Langley?

j Difficult
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j Somewhat difficult
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n Average
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j Somewhat easy
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j Very easy
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If yes, how how well were your concerns or complaints handled by NASA-Langley?

j Poorly
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j Somewhat poorly
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n Average
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j Well
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j Extremely well
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Additional comments:

15. How likely are you to do business or partner with NASA-Langley in the future?

j Not likely
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j Somewhat likely
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j Likely
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j Very likely
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j Definitely
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j N/A
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Additional comments:

16. How likely are you to recommend NASA-Langley to a friend or colleague?

j Not likely
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j Somewhat likely
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j Likely
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n Very likely
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j Definitely
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j N/A
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Additional comments:

17. Overall, how satisfied are you with NASA-Langley?

j Very dissatisfied
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j Somewhat dissatisfied
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VectorCSP 1 – NASA Langley Research Center (2) – Powered by NoviSystems.com
j Satisfied
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17. Overall, how satisfied are you with NASA-Langley?

j Very dissatisfied
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j Somewhat dissatisfied
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j Satisfied
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j Very satisfied
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j Extremely satisfied
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n N/A
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Additional comments:

18. How do you rate the usefulness of NASA-Langley’s capability information?

j Poor
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n Below Average
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j Average
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j Good
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j Excellent
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j N/A
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Additional comments:

19. How do you rate NASA-Langley‘s contribution in support of your planning processes?

j Very little
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j Little
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j Somewhat
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j Notable
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n Significant
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Additional comments:

20. How can NASA-Langley best contribute to your needs and add value in the future?

Paperwork Reduction Act Statement - This information collection meets the requirements of 44 U.S.C. § 3507, as 
amended by section 2 of the Paperwork Reduction Act of 1995. You do not need to answer these questions unless we
display a valid Office of Management and Budget control number. We estimate that it will take about 30 minutes to read
the instructions, gather the facts, and answer the questions. SEND OR BRING OR EMAIL THE COMPLETED FORM TO the
3rd Party vendor requesting your inputs on behalf of NASA Langley Research Center. You can find additional
information on this program from your Invitation Letter from the Center Director of NASA Langley Research Center, just
prior to you being contacted to provide your specific response to the assessment questionnaire. You may send
comments on our time estimate above to Kathryn. C. Suddreth@ nasa.gov. Send only comments relating to our time
estimate to this address, not the completed form.

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