NASA Airborne Acience Program Customer Feedback

Airborne Science Customer Feedback | NASA Airborne Science Program

Airborne Science Customer Feedback
The Airborne Science Program is always looking for ways to improve the quality of its services. Please answer the following
questions. Your comments and suggestions are especially important to us and will be used to improve our processes.
This information collection meets the requirements of 44 U.S.C. 3507, as amended by section 2 of the Paperwork Reduction
Act of 1995. You do not need to answer these questions unless we display a valid Office of Management and Budget (OMB)
control number. The OMB control number for this collection is 2700-0153 and expires on 06/30/2014.
We estimate that it will take 15 minutes to read the instructions, gather the facts, and answer the questions.
Send comments relating to our time estimate to: [email protected]
Name
(Optional)

Mission

Provided with email invitation to survey

Log Number
Aircraft
Mission Start Date

Month
Month

Mission End Date

Day
Day

Year
Year

(opens popup calendar)
(opens popup calendar)

Payload configuration

Payload configuration is usually stated as MACPEX payload or OIB configuration and can be found in the flight reports.

Total Flights
Total Hours
Mission Role

- None -

(Pulldown lists: Principal Investigators, Instrument Scientists, Program Managers, Project Managers, Platform Scientists, Flight
Crew, Ground Crew, Platform Managers, Modelers, Engineers, Technicians, Students and Other)

Flight Request Questions
How would you rate the Science Operations Flight Request
System (SOFRS) and instructions regarding the use of the
system?

Comments:

How would you rate the timeliness and effectiveness in the
processing of your flight request?

0 - Not

1-

2-

3-

4 - Very

5-

Applicable

Poor

Fair

Good

Good

Excellent

Airborne Science Customer Feedback | NASA Airborne Science Program

0 - Not
Applicable

Comments:

Aircraft Provider Questions
How would evaluate communications with the aircraft provider
during the planning stages?

Comments:

How satisfied were you with references and advice provided to
aid you in payload design, and integration?

Comments:

How satisfied were you with the timeliness and quality of
installation and the engineering support provided?

Comments:

How satisfied were you with the overall process of payload
integration and test flights?

Comments:

How would you rate the aircraft provider, flight crew and staff in
responsiveness and professionalism?

Comments:

How well did the aircraft maintenance status permit timely
mission departures and completions (do not consider project
equipment or operational delays)?

1Poor

2Fair

3Good

4 - Very
Good

5Excellent

Airborne Science Customer Feedback | NASA Airborne Science Program

0 - Not
Applicable

Comments:

How would you rate our overall approach to safety?

Comments:

How would you evaluate our aircraft pricing, accounting, costing
and scheduling?

Comments:

Mission Management Questions
How satisfied were you with the daily mission support provided
(Mission Manager, ESPO)?

Comments:

How satisfied were you with the facilities and logistics support
provided?

Comments:

How well did the Mission Tools Suite work for mission tracking
work?

Comments:

How well were your mission objectives met?

Comments:

1Poor

2Fair

3Good

4 - Very
Good

5Excellent

Airborne Science Customer Feedback | NASA Airborne Science Program

0 - Not
Applicable
Are there any areas where we can improve our system or
processes?

Comments:

Other Comments

Submit

1Poor

2Fair

3Good

4 - Very
Good

5Excellent