Telephone Reinterview

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ATTACHMENT O

Questions Contained in the 2009 ACS Group Quarters 
GQ Reinterview Instrument

Original outcome was a completed interview:
If contact name is known:
Telephone Reinterview:
Q:  Hello, I’m _______ from the U.S. Census Bureau.  May I speak to [CONTACTNAME]?
Personal-visit Reinterview:
Q:  Hello, I’m _______ from the U.S. Census Bureau.  Here is my identification card.  May I speak to [CONTACTNAME]?
Q:  Thank you for helping us recently with the American Community Survey.  We’re doing a short quality control check to make sure that our interviewers are following correct procedures.  Is your address [ADDRESS]?
If contact name is unknown:
Telephone Reinterview:
Q:  Hello, This is _______ from the U.S. Census Bureau.  Our records show that one of our interviewers, [INT_NAME], recently contacted [GQNAME].  We’re doing a short quality control check to make sure that our interviewers are following correct procedures.  Can you or another employee answer a few questions to help us evaluate the interviewer’s work?
Personal-visit Reinterview:
Q:  Hello, I’m _______ from the U.S. Census Bureau.  Here is my identification card.  Our records show that one of our interviewers, [INT_NAME], recently contacted your facility.  We’re doing a short quality control check to make sure that our interviewers are following correct procedures.  Can you or another employee answer a few questions to help us evaluate the interviewer’s work?
Q:  I need to verify that the address here/there is [ADDRESS].
Q:  With whom am I speaking?  (If not already known)
Q:  Did an interviewer contact you on or about [INT_DATE] and ask questions about the occupants of this group quarter?
if yes and contact name was unknown:
Q:  Were you present during the original interview?
if no and contact name was known:  
Q:  Could the interviewer have spoken to another person at [ADDRESS]?
Q:  May I speak to her/him?
if yes:  Did an interviewer visit or call regarding [ADDRESS]?
Q:  Did the interviewer visit in person or call on the telephone?
Q:  Was the interviewer polite and professional?
If original interview in person:
	Q:  Did the interviewer use a laptop computer?
Q:  Our records indicate that [MAXCAP] was the maximum number of people who could live or stay at [ADDRESS] on [INT_DATE].  Is this correct?
if no:  
Q:	What was the maximum capacity of [GQNAME] on [INTDATE]?
Q:  We recorded that [GQNAME] is a [GQTYPE1][GQTYPE1DESCRIP][GQTYPE2]
[GQTYPE2DESCRIP][GQTYPE3][GQTYPE3DESCRIP].  Is this correct?
if no:  
Q:  This is a list of places where people live, could live, or stay and/or receive services.  Please select only one category that best describes [GQNAME].
    1. Educational facility
    2. Correctional facility
    3. Group Home
    4. Health Care or Treatment facility
    5. Military
    6. Other Group Living facility
END:  Thank you for your cooperation.  You’ve been very helpful.

Original outcome was a noninterview with information provided by a contact person:
If contact name is known:
Telephone Reinterview:
Q:  Hello, I’m _______ from the U.S. Census Bureau.  May I speak to [CONTACTNAME]?
Personal-visit Reinterview:
Q:  Hello, I’m _______ from the U.S. Census Bureau.  Here is my identification card.  May I speak to [CONTACTNAME]?
INTRO:  	Thank you for recently helping us verify the status of [ADDRESS].  We’re doing a short quality control check to make sure that our interviewers are following correct procedures.  
If contact name is unknown:
Telephone Reinterview:
Q:  Hello.  I’m _______ from the U.S. Census Bureau.  Our records show that one of our interviewers, [INT_NAME], recently contacted your location to verify the status of [ADDRESS].  We’re doing a short quality control check to make sure that our interviewers are following correct procedures.  Can you or someone else answer a few questions to help us evaluate the interviewer’s work?
Personal-visit Reinterview:
Q:  Hello.  I’m _______ from the U.S. Census Bureau.  Here is my identification card.  Our records show that one of our interviewers, [INT_NAME], recently contacted this location to verify the status of [ADDRESS].  We’re doing a short quality control check to make sure that our interviewers are following correct procedures.  Can you or someone else answer a few questions to help us evaluate the interviewer’s work?
Q:  Did an interviewer visit or call regarding [ADDRESS]?
if yes:  
If contact name was unknown or we’re not talking to the original contact:
Q:  Were you present during the original interview?
Q:  Did the interviewer visit in person or call on the telephone?
Q:  Was the interviewer polite and professional?
If original interview was in person:
Q:  Did the interviewer use a laptop computer?

Q:  Our records show that on [INT_DATE], [ADDRESS] [OUTCOME_DESCRIP].  Is this information correct?
if no:  
Q:  What was the status of [ADDRESS] on or about [INTDATE]?
END:  Thank you for your cooperation.  You’ve been very helpful.

Original outcome was a vacant interview:  Status verification section only
Q:  Was [ADDRESS] vacant on [INTDATE]?
if don’t know or refused:
Q:  Is there someone present I could speak with who could tell me the status of [ADDRESS] on or about [INTDATE]?
Q:  May I speak to her/him?
if yes:
Q:  Hello.  I’m _______ from the U.S. Census Bureau.  Our records show that one of our interviewers, [INT_NAME], recently contacted this location to verify the status of [ADDRESS].  We’re doing a short quality control check to make sure that our interviewers are following correct procedures.  Was [ADDRESS] vacant on [INTDATE]?

Miscellaneous questions:  For specific cases
If contact person is unknown:
Q:  Have I reached area code [AREA] [PREFIX]-[SUFFIX], ext [EXTN]?
if no:  
	END:  I’m sorry, I must have dialed incorrectly.  I’ll try again.
if refused:  
	END:  I’m sorry, I’ll dial again to be sure I’ve dialed correctly.
If contact person can’t be reached or no longer works there:
Q:  Perhaps you can help me.  Are you an employee at [GQNAME]?
if no:  
	Q:  Is there an employee present I may speak to?
Q:  Our records show that one of our interviewers, [INT_NAME], recently contacted your facility.  We’re doing a short quality control check to make sure that our interviewers are following correct procedures.  Can you or another employee answer a few questions to help us evaluate the interviewer’s work?
If the address is wrong:
END:  I’m sorry, I have the wrong address/telephone number.  Thank you for your help.
If the contact refuses to cooperate:
END:  I’m sorry to have bothered you.
If there is no available employee to answer questions:
END:  Thank you for your help, but I need to speak to an employee.  I’ll try back later.
If now is not a good time to complete the reinterview:
Q:  I’d like to schedule a date to complete/conduct the quality check.  What date and time would be best to call/visit?  Today is [DATE].
If contact person is not available now, but will be available later:
Q:  What date and time would be best to contact [CONTACTNAME], [CONTACTTITLE] in order to conduct the quality check?  Today is [DATE].
END:  Thank you for your help.  We will call/visit again at the time suggested.