USCIS Electronic Customer Satisfaction Survey, Local Offc In-Person Survey, and NCSC 800-LIne Telephone Survey

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1615-0121 can be found here:

Documents and Forms

Document Name Document Type
USCIS Electronic Customer Satisfaction Survey, Local Offc In-Person Survey, and NCSC 800-LIne Telephone Survey Form
USCIS Electronic Customer Satisfaction Survey (E-Survey) 1-a USCIS Electronic Customer Satisfaction Survey.pdf Form
USCIS Local Office In-Person Customer Satisfaction Surve 2-a USCIS Local Office In-Person Customer Satisfaction Survey.pdf Form
National Customer Service Center 800-Line Telephone Surv 3-a NCSC 800-Line Telephone Survey.pdf Form
1-b E-Customer Satisfaction Survey minisupporting statement (signed 5-16-12).pdf USCIS Electronic Customer Satisfaction Survey Minisupporting Statement IC Document
2-b Local Offc In-Person Survey minisupp statement (signed 5-16-12).pdf USCIS Local Office In-Person Customer Satisfaction Survey IC Document
3-b NCSC 800-Line Survey (signed 5-16-12) minisupp statmnt.pdf USCIS NCSC 800-Line Customer Satisfaction Survey IC Document

Information Collection (IC) Details

IC Title:	USCIS Electronic Customer Satisfaction Survey, Local Offc In-Person Survey, and NCSC 800-LIne Telephone Survey	Agency IC Tracking Number:	CSD

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form	N/A	USCIS Electronic Customer Satisfaction Survey (E-Survey)	1-a USCIS Electronic Customer Satisfaction Survey.pdf	Yes	Yes	Fillable Fileable
Form	N/A	USCIS Local Office In-Person Customer Satisfaction Survey	2-a USCIS Local Office In-Person Customer Satisfaction Survey.pdf	Yes	Yes	Fillable Fileable
Form	N/A	National Customer Service Center 800-Line Telephone Survey	3-a NCSC 800-Line Telephone Survey.pdf	Yes	Yes	Fillable Fileable

Line of Business: Homeland Security

Subfunction: Border and Transportation Security

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 8,360	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	8,360	8,360
Annual IC Time Burden (Hours)	1,509	1,509
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
USCIS Electronic Customer Satisfaction Survey Minisupporting Statement	1-b E-Customer Satisfaction Survey minisupporting statement (signed 5-16-12).pdf	06/12/2012
USCIS Local Office In-Person Customer Satisfaction Survey	2-b Local Offc In-Person Survey minisupp statement (signed 5-16-12).pdf	06/13/2012
USCIS NCSC 800-Line Customer Satisfaction Survey	3-b NCSC 800-Line Survey (signed 5-16-12) minisupp statmnt.pdf	06/13/2012

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.