OMB control number
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
OMB 1615-0121 · DHS/USCIS.
OMB 1615-0121
This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.
The latest form for Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery expires 2026-10-31 and is listed under ICR 202302-1615-002.
Latest Forms, Documents, and Supporting Material
| Document | Type |
|---|---|
 1615-0121 EXT Supporting Statement A 20221007.docx | Supporting Statement A |
| 1615-0121 EXT Supporting Statement B 20221007.docx | Supporting Statement B |
| 1615-0121 GC mini-Supporting Satement Template.docx | Supplementary Document |
 Reference Citation.doc | Supplementary Document |
 1615-0121-016 EXT 30-day FRN 20230221.pdf | Supplementary Document |
| USCIS-2022-24399 60-Day FRN 87-FR-67707.pdf | Supplementary Document |
 Verification Division Customer Service Surveys (Qualtrics) |
Other-Verification Customer Service Surveys |
All Historical Document Collections
| Reference | Filing | Received | Concluded | Action |
|---|---|---|---|---|
| 202302-1615-002 | Extension without change of a currently approved collection | 2023-03-01 | Approved without change | |
| 202006-1615-004 | Extension without change of a currently approved collection | 2020-07-21 | Approved without change | |
| 201801-1615-001 | Extension without change of a currently approved collection | 2018-02-01 | Approved without change | |
| 201411-1615-002 | Extension without change of a currently approved collection | 2014-12-31 | Approved with change | |
| 201106-1615-006 | New collection (Request for a new OMB Control Number) | 2011-10-19 | Approved without change |
OMB Details
Verification Division Customer Service Surveys (Qualtrics)
Federal Enterprise Architecture: Homeland Security - Key Asset and Critical Infrastructure Protection