Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
Supporting Statement A - Generic Information Collection Submissions (3-2015).doc Supporting Statement A	2015-03-24
Generic Update Template.docx Supplementary Document	2014-12-19
Reference Citation.doc Supplementary Document	2014-12-19
Published 30-notice 2014-11-24.docx Supplementary Document	2014-12-19
Published 60-day notice -2014-8-13.docx Supplementary Document	2014-12-19
Supporting Statement B Generic Information Collection Submissions.doc Supporting Statement B	2014-12-19

IC Document Collections

IC ID	Document Title	Status
225687	my.uscis.gov Navigation Test Other-Usability Test	New
224941	NCSC Telephone Survey Other-Survey	New
223829	Feedback USA Button Pilot Other-Survey	New
223086	Grantee usability testing for the Salesforce-based, OoC Collaboration Tool Other-Usability Testing Script	New
221099	Feedback USA Button Other-Survey	New
221018	Usability Testing and User Feedback: E-Verify Mobile Application Other-Survey	New
220549	SAVE System Customer Service Survey Other-Survey	New
217581	MyUSCIS.gov website customer feedback Other-Initital communication	New
216247	DHS Satisfaction Survey of Resettlement Support Centers Other-Survey	New

ICR Details

OMB Control No: 1615-0121	ICR Reference No: 201411-1615-002
Status: Historical Active	Previous ICR Reference No: 201106-1615-006
Agency/Subagency: DHS/USCIS	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 03/24/2015
	Date Received in OIRA: 12/31/2014
Terms of Clearance: OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	03/31/2018	36 Months From Approved	03/31/2015
Responses	28,000	0	15,000
Time Burden (Hours)	56,000	0	7,500
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Government Performance and Results Act (GPRA)
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 47470	08/13/2014
30-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 69871	11/24/2014
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 9

IC Title	Form No.	Form Name
Grantee usability testing for the Salesforce-based, OoC Collaboration Tool
NCSC Telephone Survey
MyUSCIS.gov website customer feedback
DHS Satisfaction Survey of Resettlement Support Centers
Feedback USA Button
SAVE System Customer Service Survey
Usability Testing and User Feedback: E-Verify Mobile Application
Feedback USA Button Pilot
my.uscis.gov Navigation Test

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	28,000	15,000	0	0	13,000	0
Annual Time Burden (Hours)	56,000	7,500	0	0	48,500	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $2,240,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 12/31/2014

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